Boxee

No access to settings file using boxee api!

Details

  • Severity:
    Critical
  • Version:
    1.0.4.17443
  • Operating System:
    Boxee Box
  • Number of attachments:
    2

Description

My app BartsideeTV is using the boxee api to save and retrieve settings. All is working fine and I'm gathering a lot of users who are using it with great feedback.

But I now have 2 users who can not store any data in the apps settings file (registry.xml). I asked them to send them their log file and it turns out boxee security is blocking my app from accessing the registery.xml settings file. I'm using the normal api commands (config.GetValue and config.SetValue).

Here is the error I'm talking about, it occurs every time my app wants to retrieve or write to the registry.xml:

15:55:51.0722 T:2962291600 M:521957376 ERROR: TPHandleFileSystemPolicy - blocking access to file: thread id 2175, file //.boxee/UserData/profiles/PronkMedia/apps/com.bart.tv/registry.xml, mode wb

It seems like a bug in the security system. But the strangest thing is it only occurs for 2 users an a user base of 200+ everyday.

You can try my app BartsideeTV by adding the repo: boxee.bartsidee.nl
Also the source is on github: https://github.com/bartsidee/Bartsidee-Repository/blob/master/apps/tv/libs/main.py

I asked them to do a factory reset, upgrade to the latest firmware, make a new account. All with no success, on of the users even got a new box from its retailer, but still not working. It would be great if it could be solved.

Issue Links

is duplicated by

Bug - A problem which impairs or prevents the functions of the product. APP-555 Navi-X script for Boxee Box, won't remember my login information. I have to login every time i open the app. (Settings are not stored in the Boxee api)

  • P2 -
  • Closed - The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

Activity

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Bart vd Ende added a comment -
I also noticed the following error in the log:

1.0632 T:2962291600 M:522211328 ERROR: TPHandleFileSystemPolicy - blocking access to file: thread id 2175, file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db, mode wb
15:55:51.0633 T:2962291600 M:522211328 ERROR: TPHandleFileSystemPolicy - blocking access to file: thread id 2175, file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db, mode rb
15:55:51.0633 T:2962291600 M:522211328 ERROR: unable to open database://.boxee/UserData/profiles/PronkMedia/cache/http_cache.db (4294967283)
15:55:51.0634 T:2962291600 M:522211328 ERROR: could not connect to database file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db
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Bart vd Ende added a comment - I also noticed the following error in the log: 1.0632 T:2962291600 M:522211328 ERROR: TPHandleFileSystemPolicy - blocking access to file: thread id 2175, file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db, mode wb 15:55:51.0633 T:2962291600 M:522211328 ERROR: TPHandleFileSystemPolicy - blocking access to file: thread id 2175, file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db, mode rb 15:55:51.0633 T:2962291600 M:522211328 ERROR: unable to open database://.boxee/UserData/profiles/PronkMedia/cache/http_cache.db (4294967283) 15:55:51.0634 T:2962291600 M:522211328 ERROR: could not connect to database file //.boxee/UserData/profiles/PronkMedia/cache/http_cache.db
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Bart vd Ende added a comment -
I found a possible related bug report also here:
http://jira.boxee.tv/browse/BOXEE-8957
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Bart vd Ende added a comment - I found a possible related bug report also here: http://jira.boxee.tv/browse/BOXEE-8957
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Yuval Tal [Boxee] added a comment -
I could not reproduce this bug. However in version 1.1 I have improved the error message to print a reason for failure. Also there was an error that the message was not always printed at the right time. Please test with 1.1 and let me know the results. Thanks.
Show
Yuval Tal [Boxee] added a comment - I could not reproduce this bug. However in version 1.1 I have improved the error message to print a reason for failure. Also there was an error that the message was not always printed at the right time. Please test with 1.1 and let me know the results. Thanks.
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Martin Stromberg added a comment -
Hello.

I bought the BoxeeBox last week and I have the same problem with the app bartsideeTV.

The box had updated itself to the version 1.1.1.19092-ff659dd and I changed the language and country settings to Germany. (does that matter?)

Attached please find a log file my box created.

Sincerely yours,
Martin
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Martin Stromberg added a comment - Hello. I bought the BoxeeBox last week and I have the same problem with the app bartsideeTV. The box had updated itself to the version 1.1.1.19092-ff659dd and I changed the language and country settings to Germany. (does that matter?) Attached please find a log file my box created. Sincerely yours, Martin
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Bart vd Ende added a comment -
It seems that this problems occur for more users then expected, I've read multiple users in the forum about this, yet usually don't know what exactly the problem is till I ask them to look at their logs. It seems just that the sandbox is just to restricted and fails for some users.
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Bart vd Ende added a comment - It seems that this problems occur for more users then expected, I've read multiple users in the forum about this, yet usually don't know what exactly the problem is till I ask them to look at their logs. It seems just that the sandbox is just to restricted and fails for some users.
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Dave added a comment -
Bought my Boxee yesterday and ran into this issue immediately.
Al selected settings are lost after the Repo is closed down, have to ad them again after every restart.
I would like to see this issue to be fixed, Dutch Boxee users are dependent of this Repo because there isnt really any other local content besides this.
Show
Dave added a comment - Bought my Boxee yesterday and ran into this issue immediately. Al selected settings are lost after the Repo is closed down, have to ad them again after every restart. I would like to see this issue to be fixed, Dutch Boxee users are dependent of this Repo because there isnt really any other local content besides this.
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Bill Daly added a comment -
Team Boxee, please attempt to replicate and resolve this issue. There are alot of people who can't save settings in Navi-X because your python sandbox or something is keeping this small and important miracle from happening each time. I support Bart on this ticket as it at least is worth investigating since people seem to be able to replicate it. Thanks for your consideration and looking into of this ticket.

iRoNBiLL
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Bill Daly added a comment - Team Boxee, please attempt to replicate and resolve this issue. There are alot of people who can't save settings in Navi-X because your python sandbox or something is keeping this small and important miracle from happening each time. I support Bart on this ticket as it at least is worth investigating since people seem to be able to replicate it. Thanks for your consideration and looking into of this ticket. iRoNBiLL
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Bart vd Ende added a comment -
I agree, might be worth to look at things like hardware revision or something cause it seems mostly to affect users that just bought a new box.
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Bart vd Ende added a comment - I agree, might be worth to look at things like hardware revision or something cause it seems mostly to affect users that just bought a new box.
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GuruCool added a comment - - edited
I have seen 2 problems with my Boxee box and people on forum pointed me to this page saying its related to this issue.
Problem 1: Navi-X forgets my credentials every time I exit the app. Upon re-launching, I have to re-login.
Problem 2: Pandora keeps asking me to activate every time I launch it even though I have activated it multiple times.

I am not sure if this helps but I bought by boxee box in September 11 (refurb from woot.com)
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GuruCool added a comment - - edited I have seen 2 problems with my Boxee box and people on forum pointed me to this page saying its related to this issue. Problem 1: Navi-X forgets my credentials every time I exit the app. Upon re-launching, I have to re-login. Problem 2: Pandora keeps asking me to activate every time I launch it even though I have activated it multiple times. I am not sure if this helps but I bought by boxee box in September 11 (refurb from woot.com)
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Dave added a comment -
Any updates on this issue team boxee?
I already have this problem for 4 months and did several factory resets but the problem remains.
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Dave added a comment - Any updates on this issue team boxee? I already have this problem for 4 months and did several factory resets but the problem remains.
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Bob Hitson added a comment -
I actually just purchased a new Boxee on Dec 16 and am having this issue with Bartsidee, it won't remember which modules have been loaded.

I'm also having the Pandora activation issue: http://jira.boxee.tv/browse/BOXEE-8528.

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Bob Hitson added a comment - I actually just purchased a new Boxee on Dec 16 and am having this issue with Bartsidee, it won't remember which modules have been loaded. I'm also having the Pandora activation issue: http://jira.boxee.tv/browse/BOXEE-8528 .
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mare added a comment -
I'm having the same problem with BartsideeTV and Navi-X.

I bought my boxee recently in January and updated to the latest firmware.
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mare added a comment - I'm having the same problem with BartsideeTV and Navi-X. I bought my boxee recently in January and updated to the latest firmware.
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Joakim Stai added a comment -
Same here. Bought the Boxee Box in January, immediately upgraded to latest beta release (which was 1.5), and have had this problem since day one.

This is what's printed on bottom of the box…

Model no: DSM-380
HW version: A3
FW version: 1.1.1.19092 (since upgraded to 1.5)

I'm also having the problem described in BOXEE-8528 (Pandora keeps asking me to activate), which seems related.
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Joakim Stai added a comment - Same here. Bought the Boxee Box in January, immediately upgraded to latest beta release (which was 1.5), and have had this problem since day one. This is what's printed on bottom of the box… Model no: DSM-380 HW version: A3 FW version: 1.1.1.19092 (since upgraded to 1.5) I'm also having the problem described in BOXEE-8528 (Pandora keeps asking me to activate), which seems related.
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Seppo added a comment -
Hi
I had exactly this issue with several applications in our second Boxee Box. None of the applications could save any configuration data, applications including Cinetrailer.tv, TVkaista.fi, Pandora, etc
Boxee itself could save configuration settings like File Sources, etc. No problem there, so hardware was fine.

But when any of the applications tried to save (or load) settings, it never succeeded.

Steps to reproduce:
1) Create new user via Boxee menu
2) Login with that user (I did not activate the user from the sent email)
3) Open some application and set some setting, I used Cinetrailer.tv to change country
4) Exit the application
5) Reopen the same application, settings are not saved

Steps to bypass this bug:
1) Create new user with browser on your PC
2) Login with that user to Boxee
3) Application settings saving / loading works fine.

Could this be user permissions setting in file system?
When new user is created via Boxee menu could it be that some permission flags are not set and applications can't save any data, but when existing user is logged to Boxee those flags are set properly?
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Seppo added a comment - Hi I had exactly this issue with several applications in our second Boxee Box. None of the applications could save any configuration data, applications including Cinetrailer.tv, TVkaista.fi, Pandora, etc Boxee itself could save configuration settings like File Sources, etc. No problem there, so hardware was fine. But when any of the applications tried to save (or load) settings, it never succeeded. Steps to reproduce: 1) Create new user via Boxee menu 2) Login with that user (I did not activate the user from the sent email) 3) Open some application and set some setting, I used Cinetrailer.tv to change country 4) Exit the application 5) Reopen the same application, settings are not saved Steps to bypass this bug: 1) Create new user with browser on your PC 2) Login with that user to Boxee 3) Application settings saving / loading works fine. Could this be user permissions setting in file system? When new user is created via Boxee menu could it be that some permission flags are not set and applications can't save any data, but when existing user is logged to Boxee those flags are set properly?
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Jeroen Bobbeldijk added a comment -
I have the same issue. I also have to enter credentials everytime I use the Spotify app, very annoying.
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Jeroen Bobbeldijk added a comment - I have the same issue. I also have to enter credentials everytime I use the Spotify app, very annoying.
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mChris young added a comment -
While I hadn't the faintest idea of what the cause(s) might have been in terms of the scripts and APIs, etc., I had to weigh in because I have definitely been having the same issue ever since I got my Boxee about a month ago where all of my credentials just vanish at some point and I have to set the system up over and over again--from the overscan settings to the city I live in, to my fairly long email that I have to peck in to re-register with Netflix, Spotify, etc. I have definitely done my due diligence by researching and trying every suggestion I could find (restoring to factory settings, logging in to Netflix first, etc. etc.) to no avail. It takes me like ten minutes every time I want to watch a little TV, maybe listen to a song or two and read a few headlines. I hope this is remedied soon because for my part, it basically renders my purchase useless or certainly more trouble than it's worth.
Show
mChris young added a comment - While I hadn't the faintest idea of what the cause(s) might have been in terms of the scripts and APIs, etc., I had to weigh in because I have definitely been having the same issue ever since I got my Boxee about a month ago where all of my credentials just vanish at some point and I have to set the system up over and over again--from the overscan settings to the city I live in, to my fairly long email that I have to peck in to re-register with Netflix, Spotify, etc. I have definitely done my due diligence by researching and trying every suggestion I could find (restoring to factory settings, logging in to Netflix first, etc. etc.) to no avail. It takes me like ten minutes every time I want to watch a little TV, maybe listen to a song or two and read a few headlines. I hope this is remedied soon because for my part, it basically renders my purchase useless or certainly more trouble than it's worth.
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Wim Swinkels added a comment -
What is the status of this issue?
I'm waiting for a solution :-(
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Wim Swinkels added a comment - What is the status of this issue? I'm waiting for a solution :-(

People

  • Assignee:
    Yuval Tal [Boxee]
    Reporter:
    Bart vd Ende
Vote (30)
Watch (13)

Dates

  • Created:
    Updated: