Boxee

Netflix Canada shows US content and freezes at any movie

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: P1 P1
  • Resolution: Won't Fix
  • Fix Version/s: None
  • Component/s: Applications > Netflix
  • Labels:
    None
  • Severity:
    Critical
  • Number of attachments:
    0

Description

Netflix Canada launched Sep 23 and while it works in the browser, it does not work in Boxee on the same machine/OS.

Everyone is experiencing same problem: http://forums.boxee.tv/showthread.php?t=20528

I suppose, you will need to have some kind of selection in Boxee services menu for the user to select where Boxee application should connect: to netflix.com or netflix.ca and then use one or another.
Being developer myself, I can help with reproducing/debugging this problem.

Activity

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Rafael Mizrahi [Boxee] added a comment -
We've heard this issue from a few Canadian users so we're working with Netflix to troubleshoot. We've started the following topic in our forums, and we'll post updates there as we have them.
Show
Rafael Mizrahi [Boxee] added a comment - We've heard this issue from a few Canadian users so we're working with Netflix to troubleshoot. We've started the following topic in our forums, and we'll post updates there as we have them.
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Adam Weaver added a comment -
Thank you for tracking this issue. Do we have any updates on this?
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Adam Weaver added a comment - Thank you for tracking this issue. Do we have any updates on this?
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Adam Weaver added a comment -
Avner said in the live Q & A that it's up to Netflix to support Boxee, but I'd like to clarify that Netflix Canada works perfectly on PC, PS3, iPod/iPad, etc. I believe it's now up to Boxee to detect Canadian users and adjust the Netflix application settings appropriately to access Netflix Canada content specifically.
Show
Adam Weaver added a comment - Avner said in the live Q & A that it's up to Netflix to support Boxee, but I'd like to clarify that Netflix Canada works perfectly on PC, PS3, iPod/iPad, etc. I believe it's now up to Boxee to detect Canadian users and adjust the Netflix application settings appropriately to access Netflix Canada content specifically.
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Neville Lynch added a comment -
The region settings could be used to determine which Netflix service to connect with.
Show
Neville Lynch added a comment - The region settings could be used to determine which Netflix service to connect with.
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Shawn Rieger [Boxee] added a comment -
Netflix CA will not be available on the Boxee PC client version. We are working hard with Netflix to get CA supported on the BoxeeBox.
Show
Shawn Rieger [Boxee] added a comment - Netflix CA will not be available on the Boxee PC client version. We are working hard with Netflix to get CA supported on the BoxeeBox.
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Imran Pirani added a comment -
Is there a new bug open for Netflix Canada support on BoxeeBox?

This seems like a really basic feature that should definitely be supported on all platforms. The infrastructure should already be in place if Netflix US is supported.
Show
Imran Pirani added a comment - Is there a new bug open for Netflix Canada support on BoxeeBox? This seems like a really basic feature that should definitely be supported on all platforms. The infrastructure should already be in place if Netflix US is supported.
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Jamie Marchildon added a comment -
Nice - once again Canada gets left behind... :(

Out of curiosity, is this a marketing decision?
Show
Jamie Marchildon added a comment - Nice - once again Canada gets left behind... :( Out of curiosity, is this a marketing decision?
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Stewart Foss added a comment -
Is that Netflix CA will not be supported in PC versions of Boxee or it will not be supported in the 0.9 release of Boxee? And when you say that you are working to get support on Boxee Box, does that mean only on embedded Boxee or only on version 1.X of the software?
Show
Stewart Foss added a comment - Is that Netflix CA will not be supported in PC versions of Boxee or it will not be supported in the 0.9 release of Boxee? And when you say that you are working to get support on Boxee Box, does that mean only on embedded Boxee or only on version 1.X of the software?
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Idan Cohen [Boxee] added a comment -
We are working with Netflix to get it on the Boxee Box asap, when it will become available it's planned to support both US and CA.

Regarding the PC client, and that means any version of it 0.9 or 1.X on Win or OSX, at the moment there are no planned changes to the service and CA is not scheduled to get support.
Show
Idan Cohen [Boxee] added a comment - We are working with Netflix to get it on the Boxee Box asap, when it will become available it's planned to support both US and CA. Regarding the PC client, and that means any version of it 0.9 or 1.X on Win or OSX, at the moment there are no planned changes to the service and CA is not scheduled to get support.
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Jim McLean added a comment -
Is there a Jira # for Netflix on the Boxee Box?
Show
Jim McLean added a comment - Is there a Jira # for Netflix on the Boxee Box?

People

  • Assignee:
    Shawn Rieger [Boxee]
    Reporter:
    Sergei Kotlyachkov
Vote (19)
Watch (14)

Dates

  • Created:
    Updated:
    Resolved: