Boxee

display settings causing Wired application fail to play video, and corrupts all other video

Details

  • Severity:
    Critical
  • Version:
    1.0.4.17443
  • Operating System:
    Boxee Box
  • Number of attachments:
    3

Description

WIRED application plays video fine when first used upon start/reboot, but fails to play if any other video file (online or local video) is played before the WIRED app.
This lead to the freezing to the boxee video player, resulting in no other videos (online or local content) being able to be played without reboot of the boxee box.

guisettings.xml attached.
  1. File
    boxee.1300088269.1936.tar.bz2.tar.bz2.tar.bz2
    14/Mar/11 4:10 AM
    13 kB
    Keith Phan
  2. File
    boxee.1300089563.2915.tar.bz2.tar.bz2.tar.bz2
    14/Mar/11 4:10 AM
    147 kB
    Keith Phan
  3. XML File
    guisettings.xml
    14/Mar/11 6:58 AM
    22 kB
    Rafael Mizrahi [Boxee]

Activity

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Rafael Mizrahi [Boxee] added a comment -
could not reproduce the issue using 1.0.4.17443

Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue.
Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link.
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
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Rafael Mizrahi [Boxee] added a comment - could not reproduce the issue using 1.0.4.17443 Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue. Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link. more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that DEBUG log slows down the performance. so afterward, switch the log level back to NONE
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Rafael Mizrahi [Boxee] added a comment -
Keith, this issue is pending for more information from you.
can you reproduce the problem? please attach a DEBUG log.
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Rafael Mizrahi [Boxee] added a comment - Keith, this issue is pending for more information from you. can you reproduce the problem? please attach a DEBUG log.
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Keith Phan added a comment - - edited
issue still persists, completely repeatable without fail. I don't know why you cant reproduce this bug on your end, but my boxee goes haywire everytime.
Again this is how I reproduced the bug:

1) boot up boxee box.
2) play a online content (anyone, ie twit live video)
3) leave the video
4) click on WIRED app.
5) play a video from WIRED app.
6) the video try to play but after 3-5 secs into the video the audio continues to play but the video is frozen.
Now, if you exit the WIRED video/app. try to play and other video content (online or local).
the video is corrupted but audio plays fine.
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Keith Phan added a comment - - edited issue still persists, completely repeatable without fail. I don't know why you cant reproduce this bug on your end, but my boxee goes haywire everytime. Again this is how I reproduced the bug: 1) boot up boxee box. 2) play a online content (anyone, ie twit live video) 3) leave the video 4) click on WIRED app. 5) play a video from WIRED app. 6) the video try to play but after 3-5 secs into the video the audio continues to play but the video is frozen. Now, if you exit the WIRED video/app. try to play and other video content (online or local). the video is corrupted but audio plays fine.
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Rafael Mizrahi [Boxee] added a comment -
I could not reproduce the issue using 1.0.4.17443 and 1.1.0.17713
I think that the issue is related to your Display settings.
so, I have copied your guisettings.xml onto my box (I can do this because I have a QA boxee box) 1.1.0.17713 , but still did not reproduce the issue.

try to make some changes to your Display settings.at Settings > General > Display
change the "resolution"
change the Screen format & overscan into "none"

and see if this solves the problem.
if the Display settings changes solves the problem, change the settings back to the previous settings and see if the problem remain.
Show
Rafael Mizrahi [Boxee] added a comment - I could not reproduce the issue using 1.0.4.17443 and 1.1.0.17713 I think that the issue is related to your Display settings. so, I have copied your guisettings.xml onto my box (I can do this because I have a QA boxee box) 1.1.0.17713 , but still did not reproduce the issue. try to make some changes to your Display settings.at Settings > General > Display change the "resolution" change the Screen format & overscan into "none" and see if this solves the problem. if the Display settings changes solves the problem, change the settings back to the previous settings and see if the problem remain.
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Rafael Mizrahi [Boxee] added a comment -
correction. I have managed to reproduce the playback issue using your guisettings.xml and 1.1.0.17713
issue assigned to R&D
see if my workaround suggestions help.
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Rafael Mizrahi [Boxee] added a comment - correction. I have managed to reproduce the playback issue using your guisettings.xml and 1.1.0.17713 issue assigned to R&D see if my workaround suggestions help.

People

  • Assignee:
    Eli Semory [Boxee]
    Reporter:
    Keith Phan
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Dates

  • Created:
    Updated: