Boxee

sometimes Thumbnails does not show up

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: P1 P1
  • Resolution: Duplicate
  • Fix Version/s: None
  • Component/s: Media Library
  • Labels:
    None
  • Severity:
    Critical
  • Version:
    1.0.4.17443
  • Operating System:
    Boxee Box
  • Number of attachments:
    0

Description

This happened before the recent update as well. Thumbnails simply never show up, just the spinning progress icon. Happens for all collections, regardless of local, on a network, on a USB drive, on the web, etc.

Issue Links

duplicates

Bug - A problem which impairs or prevents the functions of the product. BOXEE-7645 Thumbnails stop loading after playback or after box has been on for a few hours.

  • P1 -
  • Closed - The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

Activity

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Rafael Mizrahi [Boxee] added a comment -
Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue.
Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link.
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Show
Rafael Mizrahi [Boxee] added a comment - Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue. Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link. more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that DEBUG log slows down the performance. so afterward, switch the log level back to NONE
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Brian Kiser added a comment -
Are you talking about thumbnails for network file folders... the folder.jpg file? That never shows up for me, either.
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Brian Kiser added a comment - Are you talking about thumbnails for network file folders... the folder.jpg file? That never shows up for me, either.
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No thanks added a comment -
Everything. Nothing ever shows up.

Is BOXEE-7575 fixed? I'm not sharing logs with personally identifiable information. This is a big privacy hole that you "won't fix"ed. I would strongly suggest that no beta testers or bug reporters send in logs until you've fixed that.
Show
No thanks added a comment - Everything. Nothing ever shows up. Is BOXEE-7575 fixed? I'm not sharing logs with personally identifiable information. This is a big privacy hole that you "won't fix"ed. I would strongly suggest that no beta testers or bug reporters send in logs until you've fixed that.
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Rafael Mizrahi [Boxee] added a comment -
we are working to remove all private passwords information from the logs
see issue BOXEE-7670
Show
Rafael Mizrahi [Boxee] added a comment - we are working to remove all private passwords information from the logs see issue BOXEE-7670
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Rafael Mizrahi [Boxee] added a comment -
@No Thanks,
which thumbnails are you referring to? local movies? online movies? when this problem happens, are there thumbnails which DO show up somewhere in Boxee UI?
Show
Rafael Mizrahi [Boxee] added a comment - @No Thanks, which thumbnails are you referring to? local movies? online movies? when this problem happens, are there thumbnails which DO show up somewhere in Boxee UI?
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No thanks added a comment -
When this occurs, it appears to be EVERYTHING except the tiles that don't have working thumbs -- they just show text.

I can't figure out any consistent repro steps. Sometimes I just don't get thumbnails.
Show
No thanks added a comment - When this occurs, it appears to be EVERYTHING except the tiles that don't have working thumbs -- they just show text. I can't figure out any consistent repro steps. Sometimes I just don't get thumbnails.
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Rafael Mizrahi [Boxee] added a comment -
next time this issue happens please get the latest log and paste here the content of the file "storage"
Show
Rafael Mizrahi [Boxee] added a comment - next time this issue happens please get the latest log and paste here the content of the file "storage"
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Rafael Mizrahi [Boxee] added a comment -
closed as duplicate of BOXEE-7645
please vote and comment on the linked issue.
Show
Rafael Mizrahi [Boxee] added a comment - closed as duplicate of BOXEE-7645 please vote and comment on the linked issue.

People

  • Assignee:
    Rafael Mizrahi [Boxee]
    Reporter:
    No thanks
Vote (10)
Watch (3)

Dates

  • Created:
    Updated:
    Resolved: