Boxee Box hangs during screen saver

Rafael Mizrahi [Boxee] added a comment - 20/Jan/11 8:08 AM Miguel, your log archive does not contain a boxee log. Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue. Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link. more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that DEBUG log slows down the performance. so afterward, switch the log level back to NONE in case of a hang there is no access to the box through port 8080 To get a log for a hang situation, configure boxee to send the logs to a syslog server. Boxee will send every log line to the syslog server and when the hang occurs, we will be able to see the last log lines at the syslog. * Windows: Open source SysLog daemon for windows http://www.aonaware.com/syslog.htm * Mac OSX: To enable your OSX system to receive network syslog submissions edit: edit /System/Library/LaunchDaemons/com.apple.syslogd.plist Uncomment the paragraph commented: <!-- Un-comment the following lines to enable the network syslog protocol listener. --> <key>NetworkListener</key> <dict> <key>SockServiceName</key> <string>syslog</string> <key>SockType</key> <string>dgram</string> </dict> Then execute the following commands: sudo launchctl unload /System/Library/LaunchDaemons/com.apple.syslogd.plist sudo launchctl load /System/Library/LaunchDaemons/com.apple.syslogd.plist If you have firewall enabled make sure to allow the traffic for UDP 514

Miguel Mateo added a comment - 20/Jan/11 8:59 AM Hi Rafael, I have the Boxee Box from D-Link, I think I uploaded the wrong log. The last file I just uploaded should be with the DEBUG set to ON. Let me know if there is anything else I can do to help fixing this issue. Thanks, Miguel

Miguel Mateo added a comment - 20/Jan/11 9:04 AM I will try to setup the syslog server during the weekend, if the latest log I uploaded do not help, let me know. It is quite consistent the bug that I am facing ... Thanks, Miguel

Rafael Mizrahi [Boxee] added a comment - 20/Jan/11 9:11 AM I see something suspicious in the log. ERROR: filerar::open failed to open file in cache: special://temp/ ... zip as a best practice: add only folders with media files as File Sources to Boxee avoid having archive files such as zip and rar in your File Sources. this will speed up the scanning and Boxee will work faster.

Miguel Mateo added a comment - 20/Jan/11 9:32 AM The scanning is already Daily, and there is only (in principal) media files in the source. Let me search for that lost .zip file ... regardless, this should not freeze the box, don't you think?

Miguel Mateo added a comment - 20/Jan/11 9:35 AM I found one HUGE .rar in one of the sources, I removed it already, let's see if hat helps me. I still believe that this is a common case, so not sure why Boxee freezed ... it is trying to scan the content of the zip files as well? Thanks! Miguel

Rafael Mizrahi [Boxee] added a comment - 20/Jan/11 9:38 AM yes. boxee is also scanning inside archive files. doing so on the Box can result with performance issues. please see if this helped and comment here.

Miguel Mateo added a comment - 20/Jan/11 9:45 AM Question: when you say scanning is identifying new files and searching metadata for those files, correct? Or are all files being searched for meta-data again? Any best practices for HUGE but active collections of both personal video files and DVD-Ripped|ISO files? Meaning I have been collecting for more than 10 years, all my family videos are there, all ripped DVDs and very recently direct ISO files. But we add more files as we get them, easily one or two per week. So the collection is huge, mainly old files, but new files are being added constantly. Any best practices for this scenario. And thanks a bunch Rafael, I hope this solves my issue. Miguel

Rafael Mizrahi [Boxee] added a comment - 20/Jan/11 10:16 AM if its a folder with home videos, add it as File Source with scanning type = NEVER

Rafael Mizrahi [Boxee] added a comment - 20/Jan/11 10:21 AM and for movies and music , put in a different sources with scanning DAILY or ONCE

Miguel Mateo added a comment - 20/Jan/11 5:05 PM Rafael, Woke up today after leaving the box scanning all four sources in parallel manually (I know we should not do tis, but I wanted to stressed it). Out of four source, three finished without any issues. The last one (were the RAR file was) shows still as "Identifying", but the Box is responsive at least and it did not hang. What is the difference between "Scanning" and "Identifying"? It seems like this issue is fixed for me. Regardless, if the box finds a problem opening a RAR or ZIP file like in my case, it should not hang. But it is not high priority now. I will leave it to you to decide what to do, if to close this ticket or try to fix this low probability but still occurring bug. Thanks, Miguel

Rafael Mizrahi [Boxee] added a comment - 22/Jan/11 10:36 AM this is great news. scanning is when boxee looking for files to identify. identifying is when boxee resolve meta information about the files. we are aware of the issue of having boxee sometimes stuck on identifying and the fix is scheduled for SP4 thanks for helping in investigating the problem. I am leaving this issue open for further investigation of looking into how archive files can slow boxee.

Rafael Mizrahi [Boxee] added a comment - 31/Jan/11 8:23 AM Issue Closed as Incomplete. If this same issue happens again, please open a new issue.