Details
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Type:
Bug
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Status:
Reopened
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Priority:
P1
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Resolution: Unresolved
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Fix Version/s: Client > Heidi 25
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Component/s: Playback > Local
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Labels:
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Severity:Critical
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Version:1.1.0.19053
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Operating System:Boxee Box
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Number of attachments:0
Description
Creating a new issue to track reports of DTS-HD bitstreaming problems with M2TS files and BD ISO
also experiencing audio dropouts on DTS and AC3.
See relatedBOXEE-6949 where new reports came in
also experiencing audio dropouts on DTS and AC3.
See related
Issue Links
- is depended by
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BOXEE-6949
DTS-MA in MKV causes dropout of audio
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- is duplicated by
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BOXEE-9585
audio dropouts with dts-hd/dts-hd master
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BOXEE-9670
Audio pauses randomly throughout all local videos.
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BOXEE-11467
DTS-MA & Dolby True HD dropouts with latest firmware
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BOXEE-11617
Random audio dropouts with downmixed stereo audio through HDMI direct to TV
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BOXEE-12900
Dolby Digital, DTS, DTS-HD and Dolby True HD - AUDIO DROPOUTS INTERMITTENT
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BOXEE-8282
mkv DTS Core audio dropouts
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Show 2 more links (2 is duplicated by)
Activity
- All
- Comments
- Work Log
- History
- Activity
- Transitions Summary
Hide
Paul St George
added a comment -
Similar setup as James above (except Samsung TV), experience periodic dropouts of about .5 seconds when playing BD, MKV files set to Lossless and receiver set to HD DTS
Boxee updated with most current RC update
Boxee updated with most current RC update
Show
Paul St George
added a comment - Similar setup as James above (except Samsung TV), experience periodic dropouts of about .5 seconds when playing BD, MKV files set to Lossless and receiver set to HD DTS
Boxee updated with most current RC update
Hide
Jeff Jonker
added a comment -
same as above. periodic dropouts during DTS-MA playback. using HDMI through my denon 1909
Show
Jeff Jonker
added a comment - same as above. periodic dropouts during DTS-MA playback. using HDMI through my denon 1909
Hide
Christoffer Larsson
added a comment -
I also have the same issue, and many of my friends also.
Please fix asap...this is annoying.
Please fix asap...this is annoying.
Show
Christoffer Larsson
added a comment - I also have the same issue, and many of my friends also.
Please fix asap...this is annoying.
Hide
Michael Dutcheshen
added a comment -
I was hoping not to see this with TrueHD with the latest update that allows the Boxee Box to bitstream TrueHD audio but the problem showed up last night with my Onkyo TX-SR608. Please resolve asap.
Show
Michael Dutcheshen
added a comment - I was hoping not to see this with TrueHD with the latest update that allows the Boxee Box to bitstream TrueHD audio but the problem showed up last night with my Onkyo TX-SR608. Please resolve asap.
Hide
Dropouts intermittent, each lasts 0.5 - 1 sec (5 to 10 times in a movie).
Straight Blu Ray rips, performed with TSMUXER (TSMUXERGUI), DTS-HD M2TS / TS files.
Yamaha v1800 AMP, HDMI bitstream, served off HP Media Smart WHS, ethernet (100M/bit).
Example rip, although happens on many - "LOR The Two towers".
Using latest 1.04 official Boxee Box release.
Please fix thanks.
Rob
added a comment -
Dropouts intermittent, each lasts 0.5 - 1 sec (5 to 10 times in a movie).
Straight Blu Ray rips, performed with TSMUXER (TSMUXERGUI), DTS-HD M2TS / TS files.
Yamaha v1800 AMP, HDMI bitstream, served off HP Media Smart WHS, ethernet (100M/bit).
Example rip, although happens on many - "LOR The Two towers".
Using latest 1.04 official Boxee Box release.
Please fix thanks.
Show
Rob
added a comment -
Dropouts intermittent, each lasts 0.5 - 1 sec (5 to 10 times in a movie).
Straight Blu Ray rips, performed with TSMUXER (TSMUXERGUI), DTS-HD M2TS / TS files.
Yamaha v1800 AMP, HDMI bitstream, served off HP Media Smart WHS, ethernet (100M/bit).
Example rip, although happens on many - "LOR The Two towers".
Using latest 1.04 official Boxee Box release.
Please fix thanks.
Hide
I have the problem with both DTS-MA and Dolby True when Boxee is connected HDMI to my Yamaha RXV1800. I can see the buffer under runs in the Boxee log files.
Would be nice to get some developer feedback on how progress is going on resolving this as there are rumors swirling that this is a hardware bug that cannot be fixed.
Would be nice to get some developer feedback on how progress is going on resolving this as there are rumors swirling that this is a hardware bug that cannot be fixed.
Show
Jason M Page
added a comment - - edited I have the problem with both DTS-MA and Dolby True when Boxee is connected HDMI to my Yamaha RXV1800. I can see the buffer under runs in the Boxee log files.
Would be nice to get some developer feedback on how progress is going on resolving this as there are rumors swirling that this is a hardware bug that cannot be fixed.
Hide
Shon Miles
added a comment -
I am also having the same issue. Using HDMI from Boxee to Pioneer VSX 920, I get audio drops periodically through the whole movie, on TrueHD. My friend from work has a Boxee connected to a Pioneer VSX 1020 and also has the same issue.
Show
Shon Miles
added a comment - I am also having the same issue. Using HDMI from Boxee to Pioneer VSX 920, I get audio drops periodically through the whole movie, on TrueHD. My friend from work has a Boxee connected to a Pioneer VSX 1020 and also has the same issue.
Hide
markus hübner
added a comment -
@Jason: wow, that would be horrible! :-( where did you get this info? Hope boxee responds quickly.
Show
markus hübner
added a comment - @Jason: wow, that would be horrible! :-( where did you get this info? Hope boxee responds quickly.
Hide
Eli Semory [Boxee]
added a comment -
This is not related to the hardware and can be fixed. We're working on it.
Show
Eli Semory [Boxee]
added a comment - This is not related to the hardware and can be fixed. We're working on it.
Hide
Yuval Tal [Boxee]
added a comment -
We _THINK_ it's fixed in 1.1 as we've switch method for audio bitstreaming. If this still happens, please re-open.
Show
Yuval Tal [Boxee]
added a comment - We _THINK_ it's fixed in 1.1 as we've switch method for audio bitstreaming. If this still happens, please re-open.
Hide
Rafael Mizrahi [Boxee]
added a comment -
This appears to be fixed in version 1.1.0.17863
Assign to QA for more verifications.
Assign to QA for more verifications.
Show
Rafael Mizrahi [Boxee]
added a comment - This appears to be fixed in version 1.1.0.17863
Assign to QA for more verifications.
Show
Ami Ben-David [Boxee]
added a comment - verified, 1.1.0.17945
Hide
Brian S Emerick
added a comment -
I need a new version to try ASAP, or my wife will make me return the box. I can't handle the dropouts either, but I'm already on thin ice. Help please!
Show
Brian S Emerick
added a comment - I need a new version to try ASAP, or my wife will make me return the box. I can't handle the dropouts either, but I'm already on thin ice. Help please!
Show
Tony Montaino
added a comment - Then sign up to be a beta tester, email marcel at boxee.tv
Show
Brian S Emerick
added a comment - thanks Tony, I just did
Hide
Brian S Emerick
added a comment -
I got accepted to this a couple weeks ago and was told I would get the new software the next week, which is now at least 5 days past, if not 10 since I figured on Monday. Still have the dropouts and I don't know how to get the beta software. I've emailed Tom Sella back a week ago and never heard back.
Show
Brian S Emerick
added a comment - I got accepted to this a couple weeks ago and was told I would get the new software the next week, which is now at least 5 days past, if not 10 since I figured on Monday. Still have the dropouts and I don't know how to get the beta software. I've emailed Tom Sella back a week ago and never heard back.
Hide
mjewl
added a comment -
this is not fixed and need to be re-opened!
i still got audio dropouts when playing videos with "dts-hd master" sound with .mkv and bd-iso.
i still got audio dropouts when playing videos with "dts-hd master" sound with .mkv and bd-iso.
Show
mjewl
added a comment - this is not fixed and need to be re-opened!
i still got audio dropouts when playing videos with "dts-hd master" sound with .mkv and bd-iso.
Show
Rafael Mizrahi [Boxee]
added a comment - reopen on 1.1.0.18851
Hide
Lord Dizzy®
added a comment -
I don't want to be rude, but I consider this bug [BOXEE-8282, http://jira.boxee.tv/browse/BOXEE-8282] somewhat linked/related, and I'll take the opportunity of reopening the current one to remind you that the before mentioned bug is NOT fixed, as Brian Cole's comment says. You can also see there my description with some additional explanations...
Show
Lord Dizzy®
added a comment - I don't want to be rude, but I consider this bug [ BOXEE-8282 , http://jira.boxee.tv/browse/BOXEE-8282 ] somewhat linked/related, and I'll take the opportunity of reopening the current one to remind you that the before mentioned bug is NOT fixed, as Brian Cole's comment says. You can also see there my description with some additional explanations...
Hide
I posted this in another thread, but it was closed as related to this so I am going to re-post here. I found out that I can reproduce the audio drop by using the Boxee Support Tool (http:// <your boxee IP> :8080). During a movie playback, if you click get latest, causing the boxee to make a log, the audio sometimes drops. By clicking, and letting it refresh and then clicking again, I can get the audio to drop at least once in every 10 clicks, sometimes more. I hope this can help the developers re-create the event. Can anyone else get the problem to occur doing the same?
Also, to the people who are saying this is hardware related, my Patriot Box Office (with custom firmware) can pass the HD audio thru just fine, and it is only a realtek 400MHZ chip. There is no reason the Boxee can't do the same at 1.2GHZ and a newer architecture, unless Intel really messed something up. In which case I'd demand a recall like their 2nd gen I7's. But I personally don't think it's hardware.
Also, to the people who are saying this is hardware related, my Patriot Box Office (with custom firmware) can pass the HD audio thru just fine, and it is only a realtek 400MHZ chip. There is no reason the Boxee can't do the same at 1.2GHZ and a newer architecture, unless Intel really messed something up. In which case I'd demand a recall like their 2nd gen I7's. But I personally don't think it's hardware.
Show
Jason LaPrell
added a comment - - edited I posted this in another thread, but it was closed as related to this so I am going to re-post here. I found out that I can reproduce the audio drop by using the Boxee Support Tool (http:// <your boxee IP> :8080). During a movie playback, if you click get latest, causing the boxee to make a log, the audio sometimes drops. By clicking, and letting it refresh and then clicking again, I can get the audio to drop at least once in every 10 clicks, sometimes more. I hope this can help the developers re-create the event. Can anyone else get the problem to occur doing the same?
Also, to the people who are saying this is hardware related, my Patriot Box Office (with custom firmware) can pass the HD audio thru just fine, and it is only a realtek 400MHZ chip. There is no reason the Boxee can't do the same at 1.2GHZ and a newer architecture, unless Intel really messed something up. In which case I'd demand a recall like their 2nd gen I7's. But I personally don't think it's hardware.
Hide
Jason LaPrell
added a comment -
Of course, I now see that even works if watching a movie on netflix.... Hmmmm, I tried.
Show
Jason LaPrell
added a comment - Of course, I now see that even works if watching a movie on netflix.... Hmmmm, I tried.
Hide
mjewl
added a comment -
im getting dropouts (no sound whatsoever) for up to 4 seconds when watching bd-iso movies with dts-hd master audio. and they are appearing frequently..
Show
mjewl
added a comment - im getting dropouts (no sound whatsoever) for up to 4 seconds when watching bd-iso movies with dts-hd master audio. and they are appearing frequently..
Hide
@Scott, yes, i tried while my daughter was watching some cartoons, and yes, it dropped the audio in Netflix as well. So now I'm not sure if it's related. It may be. Hopefully at least with that though the team can reproduce it too since they say they haven't had any drops at all.
Show
Jason LaPrell
added a comment - - edited @Scott, yes, i tried while my daughter was watching some cartoons, and yes, it dropped the audio in Netflix as well. So now I'm not sure if it's related. It may be. Hopefully at least with that though the team can reproduce it too since they say they haven't had any drops at all.
Hide
Jason LaPrell
added a comment -
But I will also add I don't get drop outs in Netflix normally. So it's not a new issue ;) I'm willing to bet refreshing the Boxee status would drop the audio on normal files as well, but I haven't tried yet since I don't think it's relevant.
Show
Jason LaPrell
added a comment - But I will also add I don't get drop outs in Netflix normally. So it's not a new issue ;) I'm willing to bet refreshing the Boxee status would drop the audio on normal files as well, but I haven't tried yet since I don't think it's relevant.
Hide
Bill Cohen
added a comment -
Would it help if I video taped the television during playback so you can see the debug information on the screen and hear the dropout for yourself? I am willing to do that if it has value.
Show
Bill Cohen
added a comment - Would it help if I video taped the television during playback so you can see the debug information on the screen and hear the dropout for yourself? I am willing to do that if it has value.
Hide
j t
added a comment -
If the devs are in need of some sample video, try this torrent: http://torrent.zoink.it/Dexter.S04E01.720p.HDTV.x264-aAF.[eztv].torrent
For me a dropout happens at the ~43 minute mark - though there are others in this video.
For me a dropout happens at the ~43 minute mark - though there are others in this video.
Hide
I just finished watching 30 minutes of a BD rip bitstreaming DTS HD Master. There were 5 droupouts lasting 2-3 seconds each. Two of them caused the Onkyo 606 to re-negotiate audio; the other three did not (the audio indicator llight did not change like it did with the other two).
While the movie was playing, debug infotmation was on the screen. CPU utilization averaged around 25% and did not spike past 34%.
Note: I am unaware of any audio drops when bitstreaming titles with LPCM. Examples: Chicago (LPCM 5.1 - 48kHz, 24-bit) and Harry Potter movies 1-5 (LPCM 5.1 - 48kHz, 16-bit).
While the movie was playing, debug infotmation was on the screen. CPU utilization averaged around 25% and did not spike past 34%.
Note: I am unaware of any audio drops when bitstreaming titles with LPCM. Examples: Chicago (LPCM 5.1 - 48kHz, 24-bit) and Harry Potter movies 1-5 (LPCM 5.1 - 48kHz, 16-bit).
Show
Bill Cohen
added a comment - - edited I just finished watching 30 minutes of a BD rip bitstreaming DTS HD Master. There were 5 droupouts lasting 2-3 seconds each. Two of them caused the Onkyo 606 to re-negotiate audio; the other three did not (the audio indicator llight did not change like it did with the other two).
While the movie was playing, debug infotmation was on the screen. CPU utilization averaged around 25% and did not spike past 34%.
Note: I am unaware of any audio drops when bitstreaming titles with LPCM. Examples: Chicago (LPCM 5.1 - 48kHz, 24-bit) and Harry Potter movies 1-5 (LPCM 5.1 - 48kHz, 16-bit).
Hide
haveringcottage
added a comment -
has a dev tried to reproduce the bug as described by Jason LaPrell above?
i haven't seen any official comments from the devs below, that suggest they were able to reproduce this bug using Jason LaPrell's method, or indeed refuting this.....
i haven't seen any official comments from the devs below, that suggest they were able to reproduce this bug using Jason LaPrell's method, or indeed refuting this.....
Show
haveringcottage
added a comment - has a dev tried to reproduce the bug as described by Jason LaPrell above?
i haven't seen any official comments from the devs below, that suggest they were able to reproduce this bug using Jason LaPrell's method, or indeed refuting this.....
Hide
Jason M Page
added a comment -
Or maybe they have discovered that it is beyond their control to get this issue resolved.
Show
Jason M Page
added a comment - Or maybe they have discovered that it is beyond their control to get this issue resolved.
Hide
Jason M Page
added a comment -
Boxee,
If this cannot be resolved for 1.1 it would be highly recommend to change back to the previous audio decoding methods that could accurately send PCM output for THD and send core DTS for DTS-MA tracks. In the previous architecture I never noticed dropouts when sending PCM from the Boxee Box.
If this cannot be resolved for 1.1 it would be highly recommend to change back to the previous audio decoding methods that could accurately send PCM output for THD and send core DTS for DTS-MA tracks. In the previous architecture I never noticed dropouts when sending PCM from the Boxee Box.
Show
Jason M Page
added a comment - Boxee,
If this cannot be resolved for 1.1 it would be highly recommend to change back to the previous audio decoding methods that could accurately send PCM output for THD and send core DTS for DTS-MA tracks. In the previous architecture I never noticed dropouts when sending PCM from the Boxee Box.
Hide
Jason LaPrell
added a comment -
Probably goes without saying, but, audio drops still happening in 18969.
Show
Jason LaPrell
added a comment - Probably goes without saying, but, audio drops still happening in 18969.
Show
Bill Cohen
added a comment - Confirmed.
Show
Bill Cohen
added a comment - 5 dropouts with 18969 while watching Star Trek (Dolby TruHD).
Hide
Jason LaPrell
added a comment -
So I have noticed now, while watching Netflix, the audio does skip. It's not as bad as the HD drop outs (a complete drop out), but there's definitely a noticeable skip that occurs randomly. What is up with this boxee box not being able to output sound properly. My debug is set to none, so processes are minimal. It's getting very frustrating >:( And if the audio problem doesnt get fixed for the next official release, then what, people who aren't part of the early access program have to wait another 3 months (since Boxee said they plan to release firmwares about 3 months apart)? Assuming it's even fixed by then? Starting to wish I had bought a different player :(
Show
Jason LaPrell
added a comment - So I have noticed now, while watching Netflix, the audio does skip. It's not as bad as the HD drop outs (a complete drop out), but there's definitely a noticeable skip that occurs randomly. What is up with this boxee box not being able to output sound properly. My debug is set to none, so processes are minimal. It's getting very frustrating >:( And if the audio problem doesnt get fixed for the next official release, then what, people who aren't part of the early access program have to wait another 3 months (since Boxee said they plan to release firmwares about 3 months apart)? Assuming it's even fixed by then? Starting to wish I had bought a different player :(
Hide
Matthew Roy
added a comment -
I'm am seeing 2 distinct type of dropouts with 18851 and 18969.
1. 1-3 second dropouts when playing back any of the 30 or so local m2ts files. These are random, and the most distracting, since they last the longest.
2. .5-1 second dropouts at any time when using the boxee. These seem to happen on a regular basis. I had attributed these dropouts to the first type, but I noticed with the last 2 builds, I am getting the dropouts while watching nextflix, and multiple times while simply navigating around the UI. Last night I was simply navigating around the settings pages, so the only sound was the boxee navigation sound effect. There was then a quick dropout, where the navigation sound didn't play, and the receiver lost the audio signal for a second.
I have the boxee connected to an Onkyo 5008, which makes audible relay clicks when the audio signal is lost. This makes it very obvious to the observer when there is an audio dropout. The first type of dropout, the signal remains dropped for seconds, while the second type is simply a blip off and then on.
1. 1-3 second dropouts when playing back any of the 30 or so local m2ts files. These are random, and the most distracting, since they last the longest.
2. .5-1 second dropouts at any time when using the boxee. These seem to happen on a regular basis. I had attributed these dropouts to the first type, but I noticed with the last 2 builds, I am getting the dropouts while watching nextflix, and multiple times while simply navigating around the UI. Last night I was simply navigating around the settings pages, so the only sound was the boxee navigation sound effect. There was then a quick dropout, where the navigation sound didn't play, and the receiver lost the audio signal for a second.
I have the boxee connected to an Onkyo 5008, which makes audible relay clicks when the audio signal is lost. This makes it very obvious to the observer when there is an audio dropout. The first type of dropout, the signal remains dropped for seconds, while the second type is simply a blip off and then on.
Show
Matthew Roy
added a comment - I'm am seeing 2 distinct type of dropouts with 18851 and 18969.
1. 1-3 second dropouts when playing back any of the 30 or so local m2ts files. These are random, and the most distracting, since they last the longest.
2. .5-1 second dropouts at any time when using the boxee. These seem to happen on a regular basis. I had attributed these dropouts to the first type, but I noticed with the last 2 builds, I am getting the dropouts while watching nextflix, and multiple times while simply navigating around the UI. Last night I was simply navigating around the settings pages, so the only sound was the boxee navigation sound effect. There was then a quick dropout, where the navigation sound didn't play, and the receiver lost the audio signal for a second.
I have the boxee connected to an Onkyo 5008, which makes audible relay clicks when the audio signal is lost. This makes it very obvious to the observer when there is an audio dropout. The first type of dropout, the signal remains dropped for seconds, while the second type is simply a blip off and then on.
Hide
Eli Semory [Boxee]
added a comment -
I wanted to comment regarding this issue:
Although it is very rare, we were able to reproduce this with an MKV bluray. It doesn't happen very often so it's very hard to debug.
This is top priority for us and we're working with Intel on this. We hope to have a solution ASAP and we're sorry for the inconvenience.
As far as I can tell this is not related to network/cable/AVR equipment.
Eli.
Although it is very rare, we were able to reproduce this with an MKV bluray. It doesn't happen very often so it's very hard to debug.
This is top priority for us and we're working with Intel on this. We hope to have a solution ASAP and we're sorry for the inconvenience.
As far as I can tell this is not related to network/cable/AVR equipment.
Eli.
Show
Eli Semory [Boxee]
added a comment - I wanted to comment regarding this issue:
Although it is very rare, we were able to reproduce this with an MKV bluray. It doesn't happen very often so it's very hard to debug.
This is top priority for us and we're working with Intel on this. We hope to have a solution ASAP and we're sorry for the inconvenience.
As far as I can tell this is not related to network/cable/AVR equipment.
Eli.
Hide
Jason M Page
added a comment -
Thanks Eli for letting us know that you guys are still working it. From my own experience the bug is not uncommon at all. I have never watched a full length movie with DTS-MA or Dolby True-HD and not had at least several dropouts happen. Depending on the type of AVR being used the AVR might recover fairly quickly so sometimes, depending on where the dropout happens and the listening volume I would be like "did the audio just drop?". However, it definitely occurs frequently enough that there's no question it is going on.
I really hope that the issue you have discovered is something you guys are able to get to the bottom of.
If you want another title you can turn into an MKV that seems to generate a LOT of dropouts, rip the BD of Tangled to MKV and listen to that, it dropped at least 10-12 times during a 100 minute film.
I really hope that the issue you have discovered is something you guys are able to get to the bottom of.
If you want another title you can turn into an MKV that seems to generate a LOT of dropouts, rip the BD of Tangled to MKV and listen to that, it dropped at least 10-12 times during a 100 minute film.
Show
Jason M Page
added a comment - Thanks Eli for letting us know that you guys are still working it. From my own experience the bug is not uncommon at all. I have never watched a full length movie with DTS-MA or Dolby True-HD and not had at least several dropouts happen. Depending on the type of AVR being used the AVR might recover fairly quickly so sometimes, depending on where the dropout happens and the listening volume I would be like "did the audio just drop?". However, it definitely occurs frequently enough that there's no question it is going on.
I really hope that the issue you have discovered is something you guys are able to get to the bottom of.
If you want another title you can turn into an MKV that seems to generate a LOT of dropouts, rip the BD of Tangled to MKV and listen to that, it dropped at least 10-12 times during a 100 minute film.
Hide
Bill Cohen
added a comment -
Eli, I have no challenge reproducing the dropouts. Media plays fine when bitstreaming through my other device. Is there any information I may provide that would help you folks troubleshoot the issue?
Show
Bill Cohen
added a comment - Eli, I have no challenge reproducing the dropouts. Media plays fine when bitstreaming through my other device. Is there any information I may provide that would help you folks troubleshoot the issue?
Hide
Jason LaPrell
added a comment -
@Jason M Page, You said in Boxee-9348, which has since been merged with this, that you have 3 boxes and you may rotate them and see if they all do it. I was just curious if you tried that. I've really been tempted to go to the store and buy a new one just to see if it acts any differently. If all 3 of your boxes do it, I'll save myself the trouble. In one of the issue's that has been opened about this, it was said the developers hadn't been able to reproduce the drop outs. I know now they say they have, but they still say it's rare, while here we all are with 10 to 20 drops per movie (not rare to me). I just wonder if it's just some defective boxes, I don't know. Sure will be nice when this is resolved though ;)
Show
Jason LaPrell
added a comment - @Jason M Page, You said in Boxee-9348, which has since been merged with this, that you have 3 boxes and you may rotate them and see if they all do it. I was just curious if you tried that. I've really been tempted to go to the store and buy a new one just to see if it acts any differently. If all 3 of your boxes do it, I'll save myself the trouble. In one of the issue's that has been opened about this, it was said the developers hadn't been able to reproduce the drop outs. I know now they say they have, but they still say it's rare, while here we all are with 10 to 20 drops per movie (not rare to me). I just wonder if it's just some defective boxes, I don't know. Sure will be nice when this is resolved though ;)
Hide
I have three Boxee Boxes. They all exhibit the same behavior with the advanced codec(DTS-HD MA, Dolby True HD etc.) tracks when streaming my BD ISOs.
Every BD ISO when playing an advanced audio track, I will get four or five dropouts during a movie. The dropouts are short, between .5 and 1 second long. Nothing is wrong with my ISOs since my C200 and PopBox can play the same audio tracks back without dropouts.
The few MKV files I use also exhibit the same behavior with the advanced codecs.
I have no dropouts if I play the legacy audio(DTS/DD) from my BD ISOs/MKV titles.
I've also had no audio dropouts from Netflix or VUDU.
Every BD ISO when playing an advanced audio track, I will get four or five dropouts during a movie. The dropouts are short, between .5 and 1 second long. Nothing is wrong with my ISOs since my C200 and PopBox can play the same audio tracks back without dropouts.
The few MKV files I use also exhibit the same behavior with the advanced codecs.
I have no dropouts if I play the legacy audio(DTS/DD) from my BD ISOs/MKV titles.
I've also had no audio dropouts from Netflix or VUDU.
Show
Aaron Thompson
added a comment - - edited I have three Boxee Boxes. They all exhibit the same behavior with the advanced codec(DTS-HD MA, Dolby True HD etc.) tracks when streaming my BD ISOs.
Every BD ISO when playing an advanced audio track, I will get four or five dropouts during a movie. The dropouts are short, between .5 and 1 second long. Nothing is wrong with my ISOs since my C200 and PopBox can play the same audio tracks back without dropouts.
The few MKV files I use also exhibit the same behavior with the advanced codecs.
I have no dropouts if I play the legacy audio(DTS/DD) from my BD ISOs/MKV titles.
I've also had no audio dropouts from Netflix or VUDU.
Hide
Jason M Page
added a comment -
Yes, all three of my boxes seem to have the behavior. Additionally I now get the rate dropout of DTS-MA that is being decoded to 2-channel PCM, something that never happened before.
Show
Jason M Page
added a comment - Yes, all three of my boxes seem to have the behavior. Additionally I now get the rate dropout of DTS-MA that is being decoded to 2-channel PCM, something that never happened before.
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The HD dropouts do not seem to be containter dependant. ISO, TS, M2TS, MKV - they all experience the same issue. I will validate but I do not believe the problem occurs with uncompressed lossless audio (LPCM 7.1). This issue certainly occurs with compressed lossless audio (DTS HD-Master & Dolby TruHD).
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Bill Cohen
added a comment - - edited The HD dropouts do not seem to be containter dependant. ISO, TS, M2TS, MKV - they all experience the same issue. I will validate but I do not believe the problem occurs with uncompressed lossless audio (LPCM 7.1). This issue certainly occurs with compressed lossless audio (DTS HD-Master & Dolby TruHD).
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Seth Walker
added a comment -
I bought a BB in January to play my Blu-Ray rips in MKV format with Dolby/DTS/True HD Audio. Why isn't this fixed? I've stopped using my BB and stopped recommending it because of this one and only issue.
What's the deal?
What's the deal?
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Seth Walker
added a comment - I bought a BB in January to play my Blu-Ray rips in MKV format with Dolby/DTS/True HD Audio. Why isn't this fixed? I've stopped using my BB and stopped recommending it because of this one and only issue.
What's the deal?
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mjewl
added a comment -
I bought my boxee so i could play bs-iso as my old mediaplayer couldnt do that..
And now i have to wait another 3 month to get correct sound...
And now i have to wait another 3 month to get correct sound...
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mjewl
added a comment - I bought my boxee so i could play bs-iso as my old mediaplayer couldnt do that..
And now i have to wait another 3 month to get correct sound...
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Eli Semory [Boxee]
added a comment -
Please make sure you use this issue to report random dropouts (whatever the audio format/file container).
If you're getting persistent dropouts (you always get the dropout at the same position), please open a different ticket.
Thanks.
If you're getting persistent dropouts (you always get the dropout at the same position), please open a different ticket.
Thanks.
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Eli Semory [Boxee]
added a comment - Please make sure you use this issue to report random dropouts (whatever the audio format/file container).
If you're getting persistent dropouts (you always get the dropout at the same position), please open a different ticket.
Thanks.
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haveringcottage
added a comment -
@ JT - It makes sense to report them separately. They MAY be related, but if a bug is repeatable (specific point in specific file) then it MUST be somehow different in nature to a bug that is random (different point in file each time).
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haveringcottage
added a comment - @ JT - It makes sense to report them separately. They MAY be related, but if a bug is repeatable (specific point in specific file) then it MUST be somehow different in nature to a bug that is random (different point in file each time).
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Big Pun
added a comment -
I'll just chime in to say that I have had this issue since getting my Box last November, and it's making the box practically worthless for me as local file playback was the reason I got it. Random dropouts every time I've watched an MKV rip with TrueHD or DTS-MA audio. I don't like watching movies via the box because I find the dropouts so annoying. If you are keeping track of receivers, I use an Onkyo TX-SR606.
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Big Pun
added a comment - I'll just chime in to say that I have had this issue since getting my Box last November, and it's making the box practically worthless for me as local file playback was the reason I got it. Random dropouts every time I've watched an MKV rip with TrueHD or DTS-MA audio. I don't like watching movies via the box because I find the dropouts so annoying. If you are keeping track of receivers, I use an Onkyo TX-SR606.
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Jason LaPrell
added a comment -
@Eli. Mine are definitely random, I rewind and I can hear what was missed. And I am not so lucky as to only get 4 or 5 during a 1.5 to 2 hour movie, I get closer to 15 or 20. I've had a movie drop audio 3 times in 5 minutes, and I have an Onkyo receiver, so my drops last 2 to 3 seconds, making it very hard to enjoy a movie. I am glad you guys are working so hard on this, it's just hard being on this end, buying the box for streaming HD movies and Netflix, and only being able to use it for Netflix (rather expensive Netflix box). We also enjoy Pandora, and I unfortunately am also plagued by having to activate my pandora account EVERY time I use it. I've commented on that ticket already, and they are starting to think that may be related to which hardware version the box is? Leads me to believe more current boxee's don't have the pandora problem, and presumably less audio drops (since I see here some people have very few, and you guys yourselves have had a hard time reproducing)? I don't know, it's just frustrating is all I'm really getting at :(
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Jason LaPrell
added a comment - @Eli. Mine are definitely random, I rewind and I can hear what was missed. And I am not so lucky as to only get 4 or 5 during a 1.5 to 2 hour movie, I get closer to 15 or 20. I've had a movie drop audio 3 times in 5 minutes, and I have an Onkyo receiver, so my drops last 2 to 3 seconds, making it very hard to enjoy a movie. I am glad you guys are working so hard on this, it's just hard being on this end, buying the box for streaming HD movies and Netflix, and only being able to use it for Netflix (rather expensive Netflix box). We also enjoy Pandora, and I unfortunately am also plagued by having to activate my pandora account EVERY time I use it. I've commented on that ticket already, and they are starting to think that may be related to which hardware version the box is? Leads me to believe more current boxee's don't have the pandora problem, and presumably less audio drops (since I see here some people have very few, and you guys yourselves have had a hard time reproducing)? I don't know, it's just frustrating is all I'm really getting at :(
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Scott F
added a comment -
@Jason, I can confirm with Jason that Onkyo receivers do drop for about 3 seconds. On average my drops are about once every 20-30 minutes, 15-20 times during a movie would make it unwatchable. I bought my box about 1.5 months ago so I am guessing I have a newer hardware version.
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Scott F
added a comment - @Jason, I can confirm with Jason that Onkyo receivers do drop for about 3 seconds. On average my drops are about once every 20-30 minutes, 15-20 times during a movie would make it unwatchable. I bought my box about 1.5 months ago so I am guessing I have a newer hardware version.
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Brian S Emerick
added a comment -
Still getting the dropouts in HD bitstream, and now sometimes in regular SD DTS backups (not HD audio). Seems to happen more often with the non-HD audio if the box has been on for awhile, like a day.
I run Boxee Box -> Pioneer Elite SC-05.
I run Boxee Box -> Pioneer Elite SC-05.
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Brian S Emerick
added a comment - Still getting the dropouts in HD bitstream, and now sometimes in regular SD DTS backups (not HD audio). Seems to happen more often with the non-HD audio if the box has been on for awhile, like a day.
I run Boxee Box -> Pioneer Elite SC-05.
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j t
added a comment -
New issue for persistent dropouts: http://jira.boxee.tv/browse/BOXEE-9788
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Christoffer Larsson
added a comment -
It's amazing that this isn't fixed yet....COME ON AND SOLVE THIS SHITTY ISSUE
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Christoffer Larsson
added a comment - It's amazing that this isn't fixed yet....COME ON AND SOLVE THIS SHITTY ISSUE
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markus hübner
added a comment -
Would be great if some could contribute some test-Files here - http://jira.boxee.tv/browse/BOXEE-7007
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markus hübner
added a comment - Would be great if some could contribute some test-Files here - http://jira.boxee.tv/browse/BOXEE-7007
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Jason Nemeth
added a comment - Still present in 1.1.0.19053. Also applies to Dolby Digital.
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Jason Nemeth
added a comment -
The version being pushed out on the Box's built-in upgrade system is newer than the last EA build. Just select Check for Updates from the settings menu on the Box.
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Jason Nemeth
added a comment - The version being pushed out on the Box's built-in upgrade system is newer than the last EA build. Just select Check for Updates from the settings menu on the Box.
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Jason M Page
added a comment -
Fix appears to be pushed back to 1.2. queue annoying clown music.
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Jason M Page
added a comment - Fix appears to be pushed back to 1.2. queue annoying clown music.
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Jason Nemeth
added a comment -
Ugh. 3 months out, now? This is starting to get a little I insane. For a device that does everything else *so* well, this is really starting to make me want to take a nice frustration-releaving hammer to it. :-(
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Jason Nemeth
added a comment - Ugh. 3 months out, now? This is starting to get a little I insane. For a device that does everything else *so* well, this is really starting to make me want to take a nice frustration-releaving hammer to it. :-(
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Jason M Page
added a comment -
I have thought about putting one of my mine in a blender and sacrificing it to the dark gods of technology (S Jobs and B Gates), but I don't think it will do us much good at this point.
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Jason M Page
added a comment - I have thought about putting one of my mine in a blender and sacrificing it to the dark gods of technology (S Jobs and B Gates), but I don't think it will do us much good at this point.
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Paul F
added a comment -
Yeah and you can't work around it by disabling those formats because then anything DTSHDMA has no sound (TrueHD does though).
I've given up and ordered parts for an HTPC...the sad fact of the matter is, HTPC's keep getting better, and media streamers get a little better, but it's in timescales of a year not 3-6 months.
So, yeah, it's more expensive, but I don't have any bullsh*t about what I can and cannot put on my box.
You know, it's funny, TiVo has netflix, and their hackable, and their attitude has been "don't cause us problems and we don't care" for the most part. But I digress.
I've given up and ordered parts for an HTPC...the sad fact of the matter is, HTPC's keep getting better, and media streamers get a little better, but it's in timescales of a year not 3-6 months.
So, yeah, it's more expensive, but I don't have any bullsh*t about what I can and cannot put on my box.
You know, it's funny, TiVo has netflix, and their hackable, and their attitude has been "don't cause us problems and we don't care" for the most part. But I digress.
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Paul F
added a comment - Yeah and you can't work around it by disabling those formats because then anything DTSHDMA has no sound (TrueHD does though).
I've given up and ordered parts for an HTPC...the sad fact of the matter is, HTPC's keep getting better, and media streamers get a little better, but it's in timescales of a year not 3-6 months.
So, yeah, it's more expensive, but I don't have any bullsh*t about what I can and cannot put on my box.
You know, it's funny, TiVo has netflix, and their hackable, and their attitude has been "don't cause us problems and we don't care" for the most part. But I digress.
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Jason M Page
added a comment -
I have seen something that could possibly be related to this. I have only observed the problem with my SD-DVD rips (ISO images made with Clone DVD) and have been very reluctant to open a JIRA ticket because the problem is difficult to reproduce.
On my SD DVD ISO rips, I will, several times during a feature length film, observe what appear to be brief 1/2 second moments of frame drops that cause the picture to slightly judder. These occur a few times during a movie, very similar to what I observe with the dropouts of HD audio (of course these SD DVD rips do not have HD audio and the audio, often DD, does not drop out).
I wonder if there is some condition in the Boxee which is racing and during a moment of high utilization these problems occur. It is odd though that with my HD rips I do not see the video frame drop problem happen but instead experience the momentary drop out of HD audio. I also can not rule out that Boxee simply has a problem with movies that were ripped with Clone DVD (I already know that it does not understand the chapter markers for these rips, that's a separate JIRA case).
On my SD DVD ISO rips, I will, several times during a feature length film, observe what appear to be brief 1/2 second moments of frame drops that cause the picture to slightly judder. These occur a few times during a movie, very similar to what I observe with the dropouts of HD audio (of course these SD DVD rips do not have HD audio and the audio, often DD, does not drop out).
I wonder if there is some condition in the Boxee which is racing and during a moment of high utilization these problems occur. It is odd though that with my HD rips I do not see the video frame drop problem happen but instead experience the momentary drop out of HD audio. I also can not rule out that Boxee simply has a problem with movies that were ripped with Clone DVD (I already know that it does not understand the chapter markers for these rips, that's a separate JIRA case).
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Jason M Page
added a comment - I have seen something that could possibly be related to this. I have only observed the problem with my SD-DVD rips (ISO images made with Clone DVD) and have been very reluctant to open a JIRA ticket because the problem is difficult to reproduce.
On my SD DVD ISO rips, I will, several times during a feature length film, observe what appear to be brief 1/2 second moments of frame drops that cause the picture to slightly judder. These occur a few times during a movie, very similar to what I observe with the dropouts of HD audio (of course these SD DVD rips do not have HD audio and the audio, often DD, does not drop out).
I wonder if there is some condition in the Boxee which is racing and during a moment of high utilization these problems occur. It is odd though that with my HD rips I do not see the video frame drop problem happen but instead experience the momentary drop out of HD audio. I also can not rule out that Boxee simply has a problem with movies that were ripped with Clone DVD (I already know that it does not understand the chapter markers for these rips, that's a separate JIRA case).
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mjewl
added a comment -
am i the only one who only get DTS instead of DTS-HD MA with the latest update? or is that some weird way for the boxee team to deal with the dropout-bug until it gets resolved?
(when looking in the audio-menu while the movie is playing it says dts-hd ma, but the reciever only outputs dts. and this wasnt the issue before i upgraded to the latest firmware-update)
(when looking in the audio-menu while the movie is playing it says dts-hd ma, but the reciever only outputs dts. and this wasnt the issue before i upgraded to the latest firmware-update)
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mjewl
added a comment - am i the only one who only get DTS instead of DTS-HD MA with the latest update? or is that some weird way for the boxee team to deal with the dropout-bug until it gets resolved?
(when looking in the audio-menu while the movie is playing it says dts-hd ma, but the reciever only outputs dts. and this wasnt the issue before i upgraded to the latest firmware-update)
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Jason M Page
added a comment - DTS-HD is working, but there are dropouts.
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Jason Nemeth
added a comment -
Yes, it definitely is. Jason is correct. If you're not getting DTS-HD at all, you have some other issue unrelated to this bug. Check your audio settings. If they're correct, consider filing a new bug.
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Jason Nemeth
added a comment - Yes, it definitely is. Jason is correct. If you're not getting DTS-HD at all, you have some other issue unrelated to this bug. Check your audio settings. If they're correct, consider filing a new bug.
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mjewl
added a comment -
i didnt say it was related to this bug.
and you need to read my comment again, as i said the problem occured with the latest update (not before), and i have not changed anything on the box, no settings, no nothing...
and i have filled a new bug
and you need to read my comment again, as i said the problem occured with the latest update (not before), and i have not changed anything on the box, no settings, no nothing...
and i have filled a new bug
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mjewl
added a comment - i didnt say it was related to this bug.
and you need to read my comment again, as i said the problem occured with the latest update (not before), and i have not changed anything on the box, no settings, no nothing...
and i have filled a new bug
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mjewl
added a comment -
Holy... Can this really be true!(?)
When will the update be released so we can try?
When will the update be released so we can try?
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mjewl
added a comment - Holy... Can this really be true!(?)
When will the update be released so we can try?
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Jason LaPrell
added a comment -
This issue has been closed before as fixed. I am surprised that they closed it without comment. I also look forward to the update, but not getting my hopes up too high. Let get that update rolled out for confirmation guys :) Lots of people looking forward to this :)
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Jason LaPrell
added a comment - This issue has been closed before as fixed. I am surprised that they closed it without comment. I also look forward to the update, but not getting my hopes up too high. Let get that update rolled out for confirmation guys :) Lots of people looking forward to this :)
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Bill Cohen
added a comment -
I have a very difficult time believing it would be problematic for M2TS but work fine for MKV. The container should be irrelevant; this should be an "all or none" deal. Keepiing fingers (and toes) crossed....
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Bill Cohen
added a comment - I have a very difficult time believing it would be problematic for M2TS but work fine for MKV. The container should be irrelevant; this should be an "all or none" deal. Keepiing fingers (and toes) crossed....
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Eli Semory [Boxee]
added a comment -
Reopened. We will close it only after all users verify it is working properly.
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Eli Semory [Boxee]
added a comment - Reopened. We will close it only after all users verify it is working properly.
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Sebastiaan van den Akker
added a comment -
just wanted to let you know I'm also having this issue, occurs at random during playback of mkvs, and dvd rips. It also occurs at random while in the boxee UI, occasionally during playback the screen wil also flash. It maybe related to hdmi handshake going sour. But main issue is the audio dropouts. I'm using a philips TV connected via hdmi to the boxee box. Philips tv is hooked up to stereo d/a convertor to my stereo. Worked fined in 1.0.3 and 1.0.4 besides for lower volume issue..
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Sebastiaan van den Akker
added a comment - just wanted to let you know I'm also having this issue, occurs at random during playback of mkvs, and dvd rips. It also occurs at random while in the boxee UI, occasionally during playback the screen wil also flash. It maybe related to hdmi handshake going sour. But main issue is the audio dropouts. I'm using a philips TV connected via hdmi to the boxee box. Philips tv is hooked up to stereo d/a convertor to my stereo. Worked fined in 1.0.3 and 1.0.4 besides for lower volume issue..
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Jason M Page
added a comment -
Issue still occurs in build 19236, bitstream of DTS-MA audio track occurred in MKV title at around the 15 minute mark. I rewind the title and the issue could not be reproduced in the same place.
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Jason M Page
added a comment - Issue still occurs in build 19236, bitstream of DTS-MA audio track occurred in MKV title at around the 15 minute mark. I rewind the title and the issue could not be reproduced in the same place.
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mjewl
added a comment - - edited
i watched one movie about 5min and didnt get a dropout, but then i watched another for about 18min and there i got a dropout.
and this is with the update 1.1.2.19225-f9f8d6e
and this is with the update 1.1.2.19225-f9f8d6e
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mjewl
added a comment - - edited i watched one movie about 5min and didnt get a dropout, but then i watched another for about 18min and there i got a dropout.
and this is with the update 1.1.2.19225-f9f8d6e
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markus hübner
added a comment - @eli: is there some bug fixing Progress on the Way?
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Paul St George
added a comment -
I can also confirm bug still exists in 1.1.2.19236 with True HD and HD Mstr (with true HD, dropouts have a longer duration and are more frequent then HD Mstr)
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Paul St George
added a comment - I can also confirm bug still exists in 1.1.2.19236 with True HD and HD Mstr (with true HD, dropouts have a longer duration and are more frequent then HD Mstr)
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Brian Cole
added a comment -
Watched an mkv remux of battle:Los Angeles and probably encountered the most dropout ive ever had,.seems to happen worse with uncompressed mkv's. I only get random dropouts with dts.
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Brian Cole
added a comment - Watched an mkv remux of battle:Los Angeles and probably encountered the most dropout ive ever had,.seems to happen worse with uncompressed mkv's. I only get random dropouts with dts.
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Yes still dropouts here with 1.1.2.19236. I've watched several BD ISOs with DTS-HD MA and TrueHD. The first title I tried had a lot of droupouts(don't remember which one, but the rest seemed normal ( 5 or 6 dropouts) or around double normal . I did watched the BD ISO of Batte LA last night and it had around 12 droupouts during the movie.
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Aaron Thompson
added a comment - - edited Yes still dropouts here with 1.1.2.19236. I've watched several BD ISOs with DTS-HD MA and TrueHD. The first title I tried had a lot of droupouts(don't remember which one, but the rest seemed normal ( 5 or 6 dropouts) or around double normal . I did watched the BD ISO of Batte LA last night and it had around 12 droupouts during the movie.
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Jason M Page
added a comment -
I watched Sin City (BD disc ripped to MKV with MakeMKV) and I had the most dropouts I have yet experienced, getting one dropout every five minutes or so (track is DTS-MA).
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Jason M Page
added a comment - I watched Sin City (BD disc ripped to MKV with MakeMKV) and I had the most dropouts I have yet experienced, getting one dropout every five minutes or so (track is DTS-MA).
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Seth Walker
added a comment -
This is getting absurd. I bought the BB and was promised playback of HD Audio. WTF is going on? This is a huge concern. Why aren't we constantly getting updates on this? Seems like the problem is getting worst.
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Seth Walker
added a comment - This is getting absurd. I bought the BB and was promised playback of HD Audio. WTF is going on? This is a huge concern. Why aren't we constantly getting updates on this? Seems like the problem is getting worst.
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Gregory Haynes
added a comment -
Using build 19236, I watched Despicable Me which was an mkv title with a DTS-MA audio track and had a dropout within the first 10 mins of the movie and then continued to have dropouts about every 10 mins throughout the rest of the movie.
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Gregory Haynes
added a comment - Using build 19236, I watched Despicable Me which was an mkv title with a DTS-MA audio track and had a dropout within the first 10 mins of the movie and then continued to have dropouts about every 10 mins throughout the rest of the movie.
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Donald Harris
added a comment -
Hmm, I updated to 1.1.2.19250 FM, and was still getting this bug. So was going to post a log, but the crazy thing happen, when I set the debug level to debug to get a log, the audio drops stopped, didnt get one audio drop out, I watch 2 movies and a Tv Show and still nothing, But as soon as I turn the debug level back to "none". The audio starts to drop out again, just maybe there a hidden fix somewhere in the debug code!?
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Donald Harris
added a comment - Hmm, I updated to 1.1.2.19250 FM, and was still getting this bug. So was going to post a log, but the crazy thing happen, when I set the debug level to debug to get a log, the audio drops stopped, didnt get one audio drop out, I watch 2 movies and a Tv Show and still nothing, But as soon as I turn the debug level back to "none". The audio starts to drop out again, just maybe there a hidden fix somewhere in the debug code!?
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Both the movies i tryed was,
Type: Audio
Name: 5.1
Language: English
Codec: TrueHD
Channels: 6
Sample rate: 48000 kHz
Bits per sample: 24
The Tv show is,
Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 57s
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 138 MiB (12%)
So they both apply. I can post the full mkv info on all three if you like.
Type: Audio
Name: 5.1
Language: English
Codec: TrueHD
Channels: 6
Sample rate: 48000 kHz
Bits per sample: 24
The Tv show is,
Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 57s
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 138 MiB (12%)
So they both apply. I can post the full mkv info on all three if you like.
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Donald Harris
added a comment - - edited Both the movies i tryed was,
Type: Audio
Name: 5.1
Language: English
Codec: TrueHD
Channels: 6
Sample rate: 48000 kHz
Bits per sample: 24
The Tv show is,
Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 57s
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 138 MiB (12%)
So they both apply. I can post the full mkv info on all three if you like.
Hide
Don't know if this will help but i did a full wipe with a factory reset and just let it update it self ones it booted (I always do that on a new update).
Edit: Welp, wife just said when she was watching a movie will I was at work, the audio dropped a few times(I know debug was still on because my wife said "some alien looking writing was on, at the top of the movie, the hole time the movie played and even after. is the box looking thing going out?").
Edit: Welp, wife just said when she was watching a movie will I was at work, the audio dropped a few times(I know debug was still on because my wife said "some alien looking writing was on, at the top of the movie, the hole time the movie played and even after. is the box looking thing going out?").
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Donald Harris
added a comment - - edited Don't know if this will help but i did a full wipe with a factory reset and just let it update it self ones it booted (I always do that on a new update).
Edit: Welp, wife just said when she was watching a movie will I was at work, the audio dropped a few times(I know debug was still on because my wife said "some alien looking writing was on, at the top of the movie, the hole time the movie played and even after. is the box looking thing going out?").
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Jace Hirschi
added a comment -
Just want to add another to the pile. I've had this problem since day one with both DTS-HD and TrueHD. My dropouts are probably even less than .5 seconds and are completely random. Seems to be ruled out, but my AVR is a Pioneer VSX-1120k. I don't recall every experiencing it with AC3 or DTS, however. Typically, I'm now encoding my MKVs with AC3 as well so that I can watch them now and then switch back to HD when the issue is fixed.
THIS IS MY SINGLE COMPLAINT ABOUT THE BOXEE and the only reason I haven't purchased additional units for my other sets. I don't care if you never add a single other feature. Just fix this one!!!
THIS IS MY SINGLE COMPLAINT ABOUT THE BOXEE and the only reason I haven't purchased additional units for my other sets. I don't care if you never add a single other feature. Just fix this one!!!
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Jace Hirschi
added a comment - Just want to add another to the pile. I've had this problem since day one with both DTS-HD and TrueHD. My dropouts are probably even less than .5 seconds and are completely random. Seems to be ruled out, but my AVR is a Pioneer VSX-1120k. I don't recall every experiencing it with AC3 or DTS, however. Typically, I'm now encoding my MKVs with AC3 as well so that I can watch them now and then switch back to HD when the issue is fixed.
THIS IS MY SINGLE COMPLAINT ABOUT THE BOXEE and the only reason I haven't purchased additional units for my other sets. I don't care if you never add a single other feature. Just fix this one!!!
Hide
Debug also had no effect for me either, I still get .5 to 1 second dropouts with any advanced codec. But a PCM track or a legacy DTS/DD track plays back perfectly fine.
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Aaron Thompson
added a comment - - edited Debug also had no effect for me either, I still get .5 to 1 second dropouts with any advanced codec. But a PCM track or a legacy DTS/DD track plays back perfectly fine.
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Scott F
added a comment -
We haven't heard from the boxee team about this issue in a LONG time. Can we please get an update as this is a huge blemish on an otherwise great device. It is really annoying and embarrassing having to explain to guests that " The audio will just drop out for about 3 seconds every ten minutes".
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Scott F
added a comment - We haven't heard from the boxee team about this issue in a LONG time. Can we please get an update as this is a huge blemish on an otherwise great device. It is really annoying and embarrassing having to explain to guests that " The audio will just drop out for about 3 seconds every ten minutes".
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Jason M Page
added a comment -
From JeremyST Boxee Forums;
I consulted an HDMI expert / programmer fried of mine. Here are our thoughts.
Given that the issue only occurs on High Bit Rate (HBR) audio, there are two possibilities that come to mind:
1. The box isn't properly adding the HBR audio into the stream. I'm not familiar with exactly how the HBR audio is recorded onto the disc, so I don't know the process for taking the HBR audio and converting it to serial audio streams that the HDMI transmitter can read.
2. The box has a Hardware issue that has problems dealing with the four I2S streams required for sending HBR audio. These I2S (serial audio) streams are very high frequency (192 kHz), and if there's some issue with design tolerance or reflections, it's possible that the HDMI transmitter receives a bad audio sample, causing it to cutout briefly until it starts receiving good samples again.
The high speed of HBR audio would seem to point to #2. If the box supports 8-channel PCM at 192 kHz audio frequency, it would seem that it would be plausible to create test content at a single frequency and then analyze the audio stream being output to see when samples are being sent incorrectly. It would also allow for automated testing, as opposed to trying to listed for the audio cutting out.
I consulted an HDMI expert / programmer fried of mine. Here are our thoughts.
Given that the issue only occurs on High Bit Rate (HBR) audio, there are two possibilities that come to mind:
1. The box isn't properly adding the HBR audio into the stream. I'm not familiar with exactly how the HBR audio is recorded onto the disc, so I don't know the process for taking the HBR audio and converting it to serial audio streams that the HDMI transmitter can read.
2. The box has a Hardware issue that has problems dealing with the four I2S streams required for sending HBR audio. These I2S (serial audio) streams are very high frequency (192 kHz), and if there's some issue with design tolerance or reflections, it's possible that the HDMI transmitter receives a bad audio sample, causing it to cutout briefly until it starts receiving good samples again.
The high speed of HBR audio would seem to point to #2. If the box supports 8-channel PCM at 192 kHz audio frequency, it would seem that it would be plausible to create test content at a single frequency and then analyze the audio stream being output to see when samples are being sent incorrectly. It would also allow for automated testing, as opposed to trying to listed for the audio cutting out.
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Jason M Page
added a comment - From JeremyST Boxee Forums;
I consulted an HDMI expert / programmer fried of mine. Here are our thoughts.
Given that the issue only occurs on High Bit Rate (HBR) audio, there are two possibilities that come to mind:
1. The box isn't properly adding the HBR audio into the stream. I'm not familiar with exactly how the HBR audio is recorded onto the disc, so I don't know the process for taking the HBR audio and converting it to serial audio streams that the HDMI transmitter can read.
2. The box has a Hardware issue that has problems dealing with the four I2S streams required for sending HBR audio. These I2S (serial audio) streams are very high frequency (192 kHz), and if there's some issue with design tolerance or reflections, it's possible that the HDMI transmitter receives a bad audio sample, causing it to cutout briefly until it starts receiving good samples again.
The high speed of HBR audio would seem to point to #2. If the box supports 8-channel PCM at 192 kHz audio frequency, it would seem that it would be plausible to create test content at a single frequency and then analyze the audio stream being output to see when samples are being sent incorrectly. It would also allow for automated testing, as opposed to trying to listed for the audio cutting out.
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Yuval Tal [Boxee]
added a comment -
Quick update: we still have not been able to resolve this issue. I can tell you that we are working daily on this issues together with Intel to find a solution. This is currently our #1 bug in the product with the highest priority. We'll keep you posted on progress.
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Yuval Tal [Boxee]
added a comment - Quick update: we still have not been able to resolve this issue. I can tell you that we are working daily on this issues together with Intel to find a solution. This is currently our #1 bug in the product with the highest priority. We'll keep you posted on progress.
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Jamie Cooper
added a comment -
Ben, thanks for the information, I will be contacting D-link to log a fault with them as well.
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Jamie Cooper
added a comment - Ben, thanks for the information, I will be contacting D-link to log a fault with them as well.
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Jamie Cooper
added a comment -
Ben, please can you re-post the phone number for D-link, as your post seems to have vanished, have you been issued with a gagging order??
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Jamie Cooper
added a comment - Ben, please can you re-post the phone number for D-link, as your post seems to have vanished, have you been issued with a gagging order??
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The post is in the Boxee Box Help section of the forum now.
He also posted it to two other threads as well :)
He also posted it to two other threads as well :)
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darcilicious
added a comment - - edited The post is in the Boxee Box Help section of the forum now.
He also posted it to two other threads as well :)
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Jamie Cooper
added a comment - darcilicious, thanks :-)
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Ben Pintilie
added a comment -
Jamie,
If you have any issues send me a PM and I can talk you through the details.
B
If you have any issues send me a PM and I can talk you through the details.
B
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Ben Pintilie
added a comment - Jamie,
If you have any issues send me a PM and I can talk you through the details.
B
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Seth Walker
added a comment -
Yuval,
Can we actually know what work is going on with this? Has there been any new information? Any breakthroughs?
Can we actually know what work is going on with this? Has there been any new information? Any breakthroughs?
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Seth Walker
added a comment - Yuval,
Can we actually know what work is going on with this? Has there been any new information? Any breakthroughs?
Hide
hmm, can someone help me confirm something? on RC 1.2.0.20151, under Settings > Audio, Set Dolby TrueHD DRC to "On", then set Dolby TrueHD DRC percentage to 100%.
Under Settings > Display, enable EDID.
Know watch a movie and see if audio skips, watching G.I. Joe and no audio drops so far, only about 42 min in to the movie. I have to head to work, so cant finish watching/testing.
Note: May not have to enable EDID, just listing everything I did.
Under Settings > Display, enable EDID.
Know watch a movie and see if audio skips, watching G.I. Joe and no audio drops so far, only about 42 min in to the movie. I have to head to work, so cant finish watching/testing.
Note: May not have to enable EDID, just listing everything I did.
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Donald Harris
added a comment - - edited hmm, can someone help me confirm something? on RC 1.2.0.20151, under Settings > Audio, Set Dolby TrueHD DRC to "On", then set Dolby TrueHD DRC percentage to 100%.
Under Settings > Display, enable EDID.
Know watch a movie and see if audio skips, watching G.I. Joe and no audio drops so far, only about 42 min in to the movie. I have to head to work, so cant finish watching/testing.
Note: May not have to enable EDID, just listing everything I did.
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Zach Reneau
added a comment -
I'm having this problem as well with DTS codecs streamed from my Windows 7 SP1 system.
Sony STRDH820 7.2 Receiver
The drops are random and last maybe 2-3 seconds.
Sony STRDH820 7.2 Receiver
The drops are random and last maybe 2-3 seconds.
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Zach Reneau
added a comment - I'm having this problem as well with DTS codecs streamed from my Windows 7 SP1 system.
Sony STRDH820 7.2 Receiver
The drops are random and last maybe 2-3 seconds.
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Seth Walker
added a comment - Boxee!!! Where's the latest status on this!?!!
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Darien Roberts
added a comment -
I'm on the most recent RC firmware and I am now getting dropouts on legacy audio. The picture quality has improved with the changes you guys made, but you made the audio experience worse and this is not even with HD audio.
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Darien Roberts
added a comment - I'm on the most recent RC firmware and I am now getting dropouts on legacy audio. The picture quality has improved with the changes you guys made, but you made the audio experience worse and this is not even with HD audio.
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darcilicious
added a comment -
>>I'm on the most recent RC firmware and I am now getting dropouts on legacy audio.
@Darien, you should post that as a new, separate issue, it really doesn't belong to this one.
@Darien, you should post that as a new, separate issue, it really doesn't belong to this one.
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darcilicious
added a comment - >>I'm on the most recent RC firmware and I am now getting dropouts on legacy audio.
@Darien, you should post that as a new, separate issue, it really doesn't belong to this one.
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Jules Topalian
added a comment -
I am also on the most recent RC. I must say, the picture quality has improved dramatically and looks amazing, however I am getting dropouts in DTS-HD MA audio.
It would be great for an update as to the status of this fix. Because of this issue I can't have movie nights with friends anymore, the audio dropouts get to be a bit annoying. Anyways, they are random for me and last around 3-5 seconds.
It would be great for an update as to the status of this fix. Because of this issue I can't have movie nights with friends anymore, the audio dropouts get to be a bit annoying. Anyways, they are random for me and last around 3-5 seconds.
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Jules Topalian
added a comment - I am also on the most recent RC. I must say, the picture quality has improved dramatically and looks amazing, however I am getting dropouts in DTS-HD MA audio.
It would be great for an update as to the status of this fix. Because of this issue I can't have movie nights with friends anymore, the audio dropouts get to be a bit annoying. Anyways, they are random for me and last around 3-5 seconds.
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Yuval Tal [Boxee]
added a comment -
Unfortunately, no breakthrough yet. It's a tricky bug that we have yet to find the root cause for. As I noted before, we are working with Intel's audio engineers to bring this to resolution.
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Yuval Tal [Boxee]
added a comment - Unfortunately, no breakthrough yet. It's a tricky bug that we have yet to find the root cause for. As I noted before, we are working with Intel's audio engineers to bring this to resolution.
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Jules Topalian
added a comment -
@Yuval Tal - Would you like us to post some error logs. I'm sure most of us are happy to proactively help in any way we can. We just want this issue resolved. Let me know if there is anything I can do to resolve this sooner.
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Jules Topalian
added a comment - @Yuval Tal - Would you like us to post some error logs. I'm sure most of us are happy to proactively help in any way we can. We just want this issue resolved. Let me know if there is anything I can do to resolve this sooner.
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Yuval Tal [Boxee]
added a comment -
Thanks Jules, but we are beyond that... we can reproduce these problems, so there's nothing more at this stage that the community can help with. As I said, I'll keep you posted and if there's any way you guys can help I will jump in and ask. Cheers.
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Yuval Tal [Boxee]
added a comment - Thanks Jules, but we are beyond that... we can reproduce these problems, so there's nothing more at this stage that the community can help with. As I said, I'll keep you posted and if there's any way you guys can help I will jump in and ask. Cheers.
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Jason M Page
added a comment -
I just wanted to point out that I am getting dropouts on core DTS also. Do we really need to open another JIRA on this issue or do Boxee already know about it?
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Jason M Page
added a comment - I just wanted to point out that I am getting dropouts on core DTS also. Do we really need to open another JIRA on this issue or do Boxee already know about it?
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Christoph Hagemeier
added a comment -
I'm also getting dropouts via bitstream, actual audio format seems to of no influence.
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Christoph Hagemeier
added a comment - I'm also getting dropouts via bitstream, actual audio format seems to of no influence.
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Yuval Tal [Boxee]
added a comment -
Yes, we are aware of that. This is probably due to our new implementation of CIFS/SMB. Can you try to see if it also happens to you if you're using AFP or NFS?
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Yuval Tal [Boxee]
added a comment - Yes, we are aware of that. This is probably due to our new implementation of CIFS/SMB. Can you try to see if it also happens to you if you're using AFP or NFS?
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Jason M Page
added a comment -
Yuval, the DTS core bitstream dropouts happened starting in release 1.1. They were reported in the forums but with all of the other issues at the time it did not seem to get quite the attention it deserved.
I can absolutely confirm that starting in 1.1 I have been getting intermittent dropout of core DTS bitstream audio. The dropouts are less frequent than they are with HD audio, but I still typically get at least one or two in a feature length film.
I can absolutely confirm that starting in 1.1 I have been getting intermittent dropout of core DTS bitstream audio. The dropouts are less frequent than they are with HD audio, but I still typically get at least one or two in a feature length film.
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Jason M Page
added a comment - Yuval, the DTS core bitstream dropouts happened starting in release 1.1. They were reported in the forums but with all of the other issues at the time it did not seem to get quite the attention it deserved.
I can absolutely confirm that starting in 1.1 I have been getting intermittent dropout of core DTS bitstream audio. The dropouts are less frequent than they are with HD audio, but I still typically get at least one or two in a feature length film.
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haveringcottage
added a comment -
from the forum, a user using 1.2.0.20277:-
I have noticed that with this release the audio dropout frequency is related to how long the box has been on for. I have minimal dropouts after a fresh reboot but extreme dropouts after the box has been on for over a day.
Boxee Devs - does this tie up with your work so far on the dropouts? is it some kind of free memory issue?
I have noticed that with this release the audio dropout frequency is related to how long the box has been on for. I have minimal dropouts after a fresh reboot but extreme dropouts after the box has been on for over a day.
Boxee Devs - does this tie up with your work so far on the dropouts? is it some kind of free memory issue?
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haveringcottage
added a comment - from the forum, a user using 1.2.0.20277:-
I have noticed that with this release the audio dropout frequency is related to how long the box has been on for. I have minimal dropouts after a fresh reboot but extreme dropouts after the box has been on for over a day.
Boxee Devs - does this tie up with your work so far on the dropouts? is it some kind of free memory issue?
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Seth Walker
added a comment - Hey Boxee - what's the holding up?
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Christian
added a comment -
I know that there is no mentioning of fix for this issue in the latest firmware. However, I experience MORE audio drop outs from DTS-HD with this latest firmware??!!
Seriously Boxee team/intel?? I never had any problems with any core audio (DD, DTS).
Perhaps it´s time to actually resolve this critical issue, rather then put resources on cosmetic/fancy apps etc??
Seriously Boxee team/intel?? I never had any problems with any core audio (DD, DTS).
Perhaps it´s time to actually resolve this critical issue, rather then put resources on cosmetic/fancy apps etc??
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Christian
added a comment - I know that there is no mentioning of fix for this issue in the latest firmware. However, I experience MORE audio drop outs from DTS-HD with this latest firmware??!!
Seriously Boxee team/intel?? I never had any problems with any core audio (DD, DTS).
Perhaps it´s time to actually resolve this critical issue, rather then put resources on cosmetic/fancy apps etc??
Hide
Jules Topalian
added a comment -
I'm still getting issues with the new official release.
I think it would be a really good idea for Boxee to have a very strong push towards fixing this from a business stand point. The reviews and forums are being flooded with this issue more and more and with every new build. The more a potential customer reads this the more detractors Boxee will get.
If you claim this to be a software issue rather then a hardware issue then the fix is out there, so put resources towards fixing it, call for customers with programming background to help, do whatever you got to.
However, if the problem is hardware, let us know so we can take appropriate actions as consumers. We should not be wasting peoples money or time. We all love the Boxee but we always end up with this issue. Let's fix it and then start adding features to maintain loyalty.
Updates on this issue would be amazing, I'm sure we all would love to be kept in the loop even if nothing has changed.
I think it would be a really good idea for Boxee to have a very strong push towards fixing this from a business stand point. The reviews and forums are being flooded with this issue more and more and with every new build. The more a potential customer reads this the more detractors Boxee will get.
If you claim this to be a software issue rather then a hardware issue then the fix is out there, so put resources towards fixing it, call for customers with programming background to help, do whatever you got to.
However, if the problem is hardware, let us know so we can take appropriate actions as consumers. We should not be wasting peoples money or time. We all love the Boxee but we always end up with this issue. Let's fix it and then start adding features to maintain loyalty.
Updates on this issue would be amazing, I'm sure we all would love to be kept in the loop even if nothing has changed.
Show
Jules Topalian
added a comment - I'm still getting issues with the new official release.
I think it would be a really good idea for Boxee to have a very strong push towards fixing this from a business stand point. The reviews and forums are being flooded with this issue more and more and with every new build. The more a potential customer reads this the more detractors Boxee will get.
If you claim this to be a software issue rather then a hardware issue then the fix is out there, so put resources towards fixing it, call for customers with programming background to help, do whatever you got to.
However, if the problem is hardware, let us know so we can take appropriate actions as consumers. We should not be wasting peoples money or time. We all love the Boxee but we always end up with this issue. Let's fix it and then start adding features to maintain loyalty.
Updates on this issue would be amazing, I'm sure we all would love to be kept in the loop even if nothing has changed.
Hide
Bill Cohen
added a comment -
I have thrown in the towel. Just can't wait around anymore. If I could return the product, I would. My BB is now on the shelf and I have reverted back to my TVIX DVICO 6500-A. The GUI is not nearly as pretty, isn't as feature-rich, but it works. I can play a movie from start to finish without a single drop. Shame - I was a big fan of the Boxee Box but my patience (and optimism) has worn out.
If this is ever resolved, I may give it another try. Until then, I will stick with my old equipment.
If this is ever resolved, I may give it another try. Until then, I will stick with my old equipment.
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Bill Cohen
added a comment - I have thrown in the towel. Just can't wait around anymore. If I could return the product, I would. My BB is now on the shelf and I have reverted back to my TVIX DVICO 6500-A. The GUI is not nearly as pretty, isn't as feature-rich, but it works. I can play a movie from start to finish without a single drop. Shame - I was a big fan of the Boxee Box but my patience (and optimism) has worn out.
If this is ever resolved, I may give it another try. Until then, I will stick with my old equipment.
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Trent
added a comment -
Can you help me understand why you are not giving us frequent status updates on this issue? First of all, this issue shows that it is priority number 1. Therefore, it is important and impacts many of your loyal, paying customers. Additionally, many of those impacted customers are watching this thread. You have already admitted that this issue has been difficult to reproduce and yet you have access to many savvy users who can help you reproduce this issue. Maybe it's time you to stop trying to solve priority 1 in a vacuum. Your approach on solving this issue quietly is clearly flawed, because it has not worked yet and it's just angering many of your customers. It's time for you to show us your cards and let us see your progress (or lack of) and straighten out the expectations. I'm pretty sure that without customers you're done.
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Trent
added a comment - Can you help me understand why you are not giving us frequent status updates on this issue? First of all, this issue shows that it is priority number 1. Therefore, it is important and impacts many of your loyal, paying customers. Additionally, many of those impacted customers are watching this thread. You have already admitted that this issue has been difficult to reproduce and yet you have access to many savvy users who can help you reproduce this issue. Maybe it's time you to stop trying to solve priority 1 in a vacuum. Your approach on solving this issue quietly is clearly flawed, because it has not worked yet and it's just angering many of your customers. It's time for you to show us your cards and let us see your progress (or lack of) and straighten out the expectations. I'm pretty sure that without customers you're done.
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mjewl
added a comment -
bill cohen: same goes for me, im using my old popcorn hour instead since it seems impossible for the boxee team to make things better. all ive seen in the latest updates are more fuckups.
im not lying when i say none of the bugs i have, have been solved. every update they push just adds more of them..
so until a miracle happens and the boxee box actually works, im going with popcorn hour instead.
(same goes for everyone i know that own/owned a boxee box, they all have returned it or just using something else now)
im not lying when i say none of the bugs i have, have been solved. every update they push just adds more of them..
so until a miracle happens and the boxee box actually works, im going with popcorn hour instead.
(same goes for everyone i know that own/owned a boxee box, they all have returned it or just using something else now)
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mjewl
added a comment - bill cohen: same goes for me, im using my old popcorn hour instead since it seems impossible for the boxee team to make things better. all ive seen in the latest updates are more fuckups.
im not lying when i say none of the bugs i have, have been solved. every update they push just adds more of them..
so until a miracle happens and the boxee box actually works, im going with popcorn hour instead.
(same goes for everyone i know that own/owned a boxee box, they all have returned it or just using something else now)
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Seth Walker
added a comment -
It's been almost a year that the BB has been out and your advertised feature isn't working!!!
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Seth Walker
added a comment - It's been almost a year that the BB has been out and your advertised feature isn't working!!!
Hide
I've given up hope on a 'quick' fix for this problem.
I have now bought my own hardware and have build an htpc for about the same money as the box cost me. I am using openelec.tv on the new build. Everything is working perfectly, just incredible. Thing is lightning fast, even boots a lot faster than the box. The GUI is beautiful (XBMC) and fully customizable. Playing of media is almost without issues. Bugs are even fixed within a few days or so.
Sorry, boxee guys, I really liked the boxee box concept, but it's just not working as it should, an htpc is the better proposition now. Only advantage of the box is the design now. Wouldn't it be a good idea to open up the bootloader so that openelec can be used? It would certainly be a nice gesture to your paying and frustrated customers.
I have now bought my own hardware and have build an htpc for about the same money as the box cost me. I am using openelec.tv on the new build. Everything is working perfectly, just incredible. Thing is lightning fast, even boots a lot faster than the box. The GUI is beautiful (XBMC) and fully customizable. Playing of media is almost without issues. Bugs are even fixed within a few days or so.
Sorry, boxee guys, I really liked the boxee box concept, but it's just not working as it should, an htpc is the better proposition now. Only advantage of the box is the design now. Wouldn't it be a good idea to open up the bootloader so that openelec can be used? It would certainly be a nice gesture to your paying and frustrated customers.
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reynard
added a comment - - edited I've given up hope on a 'quick' fix for this problem.
I have now bought my own hardware and have build an htpc for about the same money as the box cost me. I am using openelec.tv on the new build. Everything is working perfectly, just incredible. Thing is lightning fast, even boots a lot faster than the box. The GUI is beautiful (XBMC) and fully customizable. Playing of media is almost without issues. Bugs are even fixed within a few days or so.
Sorry, boxee guys, I really liked the boxee box concept, but it's just not working as it should, an htpc is the better proposition now. Only advantage of the box is the design now. Wouldn't it be a good idea to open up the bootloader so that openelec can be used? It would certainly be a nice gesture to your paying and frustrated customers.
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Seth Walker
added a comment -
I've filed a major complaint with the help of Amazon against Boxee. They are going to be monitoring this situation. I've forwarded them emails with Marcel, I've showed them this JIRA, I've showed them the Boxee and AVS forums all for proof of how this box cannot perform an advertised piece. You've really messed up Boxee. First you outright denied the problems for many many months and just now you're looking into it. Shame on you. Completely and utterly ridiculous that somehow only us people on the forums seem to even know about this HUGE problems. I bought this machine with the promise and might I add advertised feature but your box is unable to do so. You've dropped the ball and failed.
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Seth Walker
added a comment - I've filed a major complaint with the help of Amazon against Boxee. They are going to be monitoring this situation. I've forwarded them emails with Marcel, I've showed them this JIRA, I've showed them the Boxee and AVS forums all for proof of how this box cannot perform an advertised piece. You've really messed up Boxee. First you outright denied the problems for many many months and just now you're looking into it. Shame on you. Completely and utterly ridiculous that somehow only us people on the forums seem to even know about this HUGE problems. I bought this machine with the promise and might I add advertised feature but your box is unable to do so. You've dropped the ball and failed.
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Scott F
added a comment -
It would be a shame to see such a great device and company get sucked into legal matters for false advertising. This may not be an issue to the average user without a DTS-HD receiver but if more people start filing false advertising claims as DTS-HD become more popular it could be a serious problem for Boxee.
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Scott F
added a comment - It would be a shame to see such a great device and company get sucked into legal matters for false advertising. This may not be an issue to the average user without a DTS-HD receiver but if more people start filing false advertising claims as DTS-HD become more popular it could be a serious problem for Boxee.
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Paul F
added a comment -
I'd like to preface this by saying I bought a Boxee Box, I replaced it with an HTPC, for precisely this reason.
That being said I would like all the pointless and hollow comments about "legal problems" to stop.
If you bought this and are trying to playback Bluray rips then I would like to think you know enough to know you are pushing the outer edge of the envelope with what you want to do and for a price FAR less than the cost of an HTPC. I spent $1,000 on mine, though granted I'm going WELL beyond the original plan. But that is my point. Am I annoyed? Sure. But I was never marketed to as "Hey guy, this will play blurays!" I had to go LOOK to find that it did, indeed, handle HD audio.
So lets all calm down and stop acting like they sold us a turd in a box. The Boxee does a LOT of things GREAT, the only thing it doesn't do is HD audio. It still PLAYS those video streams that bring a WD TV Live to it's knees, it still manages your library REALLY well, it still has great access to a bunch of online content.
Calm down. Realize that what you want, makes you the bleeding edge. And they call it the BLEEDING edge for a reason. Now, might I suggest we stop using a BUG TRACKER as a forum and let this be used for technical information to further the development?
That being said I would like all the pointless and hollow comments about "legal problems" to stop.
If you bought this and are trying to playback Bluray rips then I would like to think you know enough to know you are pushing the outer edge of the envelope with what you want to do and for a price FAR less than the cost of an HTPC. I spent $1,000 on mine, though granted I'm going WELL beyond the original plan. But that is my point. Am I annoyed? Sure. But I was never marketed to as "Hey guy, this will play blurays!" I had to go LOOK to find that it did, indeed, handle HD audio.
So lets all calm down and stop acting like they sold us a turd in a box. The Boxee does a LOT of things GREAT, the only thing it doesn't do is HD audio. It still PLAYS those video streams that bring a WD TV Live to it's knees, it still manages your library REALLY well, it still has great access to a bunch of online content.
Calm down. Realize that what you want, makes you the bleeding edge. And they call it the BLEEDING edge for a reason. Now, might I suggest we stop using a BUG TRACKER as a forum and let this be used for technical information to further the development?
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Paul F
added a comment - I'd like to preface this by saying I bought a Boxee Box, I replaced it with an HTPC, for precisely this reason.
That being said I would like all the pointless and hollow comments about "legal problems" to stop.
If you bought this and are trying to playback Bluray rips then I would like to think you know enough to know you are pushing the outer edge of the envelope with what you want to do and for a price FAR less than the cost of an HTPC. I spent $1,000 on mine, though granted I'm going WELL beyond the original plan. But that is my point. Am I annoyed? Sure. But I was never marketed to as "Hey guy, this will play blurays!" I had to go LOOK to find that it did, indeed, handle HD audio.
So lets all calm down and stop acting like they sold us a turd in a box. The Boxee does a LOT of things GREAT, the only thing it doesn't do is HD audio. It still PLAYS those video streams that bring a WD TV Live to it's knees, it still manages your library REALLY well, it still has great access to a bunch of online content.
Calm down. Realize that what you want, makes you the bleeding edge. And they call it the BLEEDING edge for a reason. Now, might I suggest we stop using a BUG TRACKER as a forum and let this be used for technical information to further the development?
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Jason M Page
added a comment -
Sorry, but we don't need a lecture or to be told to calm down. This is an advertised capability of the box and is not "bleeding edge" in any way, as other devices with the same chipset do not have problems with HD audio playback.
The price of the box compared to an HTPC is not even relevant to this discussion. Eli and others from Team Boxee have on many occasions stated that the box hardware will play any media file format you throw on it, perhaps with the exclusion of the full frame 3D stuff that requires HDMI 1.4.
So, please, don't lecture us about how we are expecting too much or that we should just buy a $1000 HTPC to get HD audio to work. It's an advertised feature of the box since launch over 9 months ago.
It should work! And if it does not work and is never going to work then D-Link, Intel and Boxee need to figure out what to do about it, in the form of offering PCM decoding of these formats (which did work for quite a while), offering refunds, etc.
The price of the box compared to an HTPC is not even relevant to this discussion. Eli and others from Team Boxee have on many occasions stated that the box hardware will play any media file format you throw on it, perhaps with the exclusion of the full frame 3D stuff that requires HDMI 1.4.
So, please, don't lecture us about how we are expecting too much or that we should just buy a $1000 HTPC to get HD audio to work. It's an advertised feature of the box since launch over 9 months ago.
It should work! And if it does not work and is never going to work then D-Link, Intel and Boxee need to figure out what to do about it, in the form of offering PCM decoding of these formats (which did work for quite a while), offering refunds, etc.
Show
Jason M Page
added a comment - Sorry, but we don't need a lecture or to be told to calm down. This is an advertised capability of the box and is not "bleeding edge" in any way, as other devices with the same chipset do not have problems with HD audio playback.
The price of the box compared to an HTPC is not even relevant to this discussion. Eli and others from Team Boxee have on many occasions stated that the box hardware will play any media file format you throw on it, perhaps with the exclusion of the full frame 3D stuff that requires HDMI 1.4.
So, please, don't lecture us about how we are expecting too much or that we should just buy a $1000 HTPC to get HD audio to work. It's an advertised feature of the box since launch over 9 months ago.
It should work! And if it does not work and is never going to work then D-Link, Intel and Boxee need to figure out what to do about it, in the form of offering PCM decoding of these formats (which did work for quite a while), offering refunds, etc.
Hide
Paul F
added a comment -
Well first off I don't think it was a lecture, second, this still isn't a forum, so from the very standpoint of you are making your case in the wrong location it should be dropped and moved over to the forums they provide.
And yes, when given the scope of what people are ACTUALLY using, playing back full resolution (both audio and video) blurays for the power and form factor, there isn't really much out there that does it, and the few things that DO play it back do so with terrible interfaces.
Bandying around threats of lawsuits is flat out stupid, if they WERE going to sue they would be idiots to talk about it on a JIRA thread, and they would know that. So really it's just flinging stupid threats and not technical information into the inboxes of everyone following the ticket and contributing exactly nothing to the solution.
Also, a person affiliated with the company saying it can do something is not advertising.
The amazon page says "Audio Formats: MP3, WAV/PCM/LPCM, WMA, AIF/AIFF, AC3/AAC, OGG, FLAC, Dolby Digital/Dolby True HD" No mention even of DTS-HDMA, which, at least on my box, is the one that has the LIONS share of the problems and is what most of us are here to complain about (though, yes, THD is affected).
So if you want to keep getting daily bitchiness in your inbox from people saying they are going to sue by all means, encourage it.
All I'm saying is this isn't a forum, and posting threats on a bug tracker is stupid.
And yes, when given the scope of what people are ACTUALLY using, playing back full resolution (both audio and video) blurays for the power and form factor, there isn't really much out there that does it, and the few things that DO play it back do so with terrible interfaces.
Bandying around threats of lawsuits is flat out stupid, if they WERE going to sue they would be idiots to talk about it on a JIRA thread, and they would know that. So really it's just flinging stupid threats and not technical information into the inboxes of everyone following the ticket and contributing exactly nothing to the solution.
Also, a person affiliated with the company saying it can do something is not advertising.
The amazon page says "Audio Formats: MP3, WAV/PCM/LPCM, WMA, AIF/AIFF, AC3/AAC, OGG, FLAC, Dolby Digital/Dolby True HD" No mention even of DTS-HDMA, which, at least on my box, is the one that has the LIONS share of the problems and is what most of us are here to complain about (though, yes, THD is affected).
So if you want to keep getting daily bitchiness in your inbox from people saying they are going to sue by all means, encourage it.
All I'm saying is this isn't a forum, and posting threats on a bug tracker is stupid.
Show
Paul F
added a comment - Well first off I don't think it was a lecture, second, this still isn't a forum, so from the very standpoint of you are making your case in the wrong location it should be dropped and moved over to the forums they provide.
And yes, when given the scope of what people are ACTUALLY using, playing back full resolution (both audio and video) blurays for the power and form factor, there isn't really much out there that does it, and the few things that DO play it back do so with terrible interfaces.
Bandying around threats of lawsuits is flat out stupid, if they WERE going to sue they would be idiots to talk about it on a JIRA thread, and they would know that. So really it's just flinging stupid threats and not technical information into the inboxes of everyone following the ticket and contributing exactly nothing to the solution.
Also, a person affiliated with the company saying it can do something is not advertising.
The amazon page says "Audio Formats: MP3, WAV/PCM/LPCM, WMA, AIF/AIFF, AC3/AAC, OGG, FLAC, Dolby Digital/Dolby True HD" No mention even of DTS-HDMA, which, at least on my box, is the one that has the LIONS share of the problems and is what most of us are here to complain about (though, yes, THD is affected).
So if you want to keep getting daily bitchiness in your inbox from people saying they are going to sue by all means, encourage it.
All I'm saying is this isn't a forum, and posting threats on a bug tracker is stupid.
Hide
mjewl
added a comment -
defending the boxee team as you are doing is quite stupid too. atleast when it clearly states that it supports dts-hd ma on every site that sells it that ive seen.
Show
mjewl
added a comment - defending the boxee team as you are doing is quite stupid too. atleast when it clearly states that it supports dts-hd ma on every site that sells it that ive seen.
Hide
Paul F
added a comment -
Ok, leaving aside the vapor-like logic of HOW suggesting we be rational is "stupid"...I'm not defending them. Look at my previous posts.
And it does huh? Well I already pasted from amazon, allow me to continue.
BestBuy "Dolby Surround. With DTS, Dolby Digital and Dolby True HD for a lush soundscape."
Buy.com doesn't even LIST it's available features.
And these btw are RETAILERS. If you are going to talk about advertised features then boxee's own site is all that matters (unless you want to sue amazon or bestbuy).
Lets see that they say.
"Boxee Box Features
Double-sided remote control
HDMI out (HDCP, cable included)
Ethernet Port
802.11n Wireless
2 USB 2.0 ports
Optical Digital Audio (S/PDIF)
Composite Audio Connectors
AC Power Connector"
Hmmm...you know for someone who can't find a seller that DOESN'T list DTS-HDMA...I can't find a single one that does...DLink'ssite list DTS and Dolby Digital 5.1
Or do you guys just want to keep cementing your irrationality by labeling me as an apologist? And btw, jason, re-read what I said, because I never for a moment suggested you should build an HTPC. I just said that for a fraction of the cost of one the Boxee does a LOT of things well and in some cases better (library management) than something that cost me $1,000 to build.
But your way sounds fun too.
And it does huh? Well I already pasted from amazon, allow me to continue.
BestBuy "Dolby Surround. With DTS, Dolby Digital and Dolby True HD for a lush soundscape."
Buy.com doesn't even LIST it's available features.
And these btw are RETAILERS. If you are going to talk about advertised features then boxee's own site is all that matters (unless you want to sue amazon or bestbuy).
Lets see that they say.
"Boxee Box Features
Double-sided remote control
HDMI out (HDCP, cable included)
Ethernet Port
802.11n Wireless
2 USB 2.0 ports
Optical Digital Audio (S/PDIF)
Composite Audio Connectors
AC Power Connector"
Hmmm...you know for someone who can't find a seller that DOESN'T list DTS-HDMA...I can't find a single one that does...DLink'ssite list DTS and Dolby Digital 5.1
Or do you guys just want to keep cementing your irrationality by labeling me as an apologist? And btw, jason, re-read what I said, because I never for a moment suggested you should build an HTPC. I just said that for a fraction of the cost of one the Boxee does a LOT of things well and in some cases better (library management) than something that cost me $1,000 to build.
But your way sounds fun too.
Show
Paul F
added a comment - Ok, leaving aside the vapor-like logic of HOW suggesting we be rational is "stupid"...I'm not defending them. Look at my previous posts.
And it does huh? Well I already pasted from amazon, allow me to continue.
BestBuy "Dolby Surround. With DTS, Dolby Digital and Dolby True HD for a lush soundscape."
Buy.com doesn't even LIST it's available features.
And these btw are RETAILERS. If you are going to talk about advertised features then boxee's own site is all that matters (unless you want to sue amazon or bestbuy).
Lets see that they say.
"Boxee Box Features
Double-sided remote control
HDMI out (HDCP, cable included)
Ethernet Port
802.11n Wireless
2 USB 2.0 ports
Optical Digital Audio (S/PDIF)
Composite Audio Connectors
AC Power Connector"
Hmmm...you know for someone who can't find a seller that DOESN'T list DTS-HDMA...I can't find a single one that does...DLink'ssite list DTS and Dolby Digital 5.1
Or do you guys just want to keep cementing your irrationality by labeling me as an apologist? And btw, jason, re-read what I said, because I never for a moment suggested you should build an HTPC. I just said that for a fraction of the cost of one the Boxee does a LOT of things well and in some cases better (library management) than something that cost me $1,000 to build.
But your way sounds fun too.
Hide
Thomas Kristensen
added a comment -
@Jason M Page: You said "other devices with the same chipset do not have problems with HD audio playback"
I'm not familiar with other players with the Intel CE4110 chipset other than perhaps the Iomega Boxee Web TV device which is not on the market yet (and maybe disqualified in this comparison due to the boxee software)
I’m also a frustrated Boxee Box owner with the audio drop outs, and unfortunately, I have the feeling that this issue is caused by a limitation in the Intel Chipset. I'm a Software Engineer and If this was a software bug they would have solved it by now.
I'm not familiar with other players with the Intel CE4110 chipset other than perhaps the Iomega Boxee Web TV device which is not on the market yet (and maybe disqualified in this comparison due to the boxee software)
I’m also a frustrated Boxee Box owner with the audio drop outs, and unfortunately, I have the feeling that this issue is caused by a limitation in the Intel Chipset. I'm a Software Engineer and If this was a software bug they would have solved it by now.
Show
Thomas Kristensen
added a comment - @Jason M Page: You said "other devices with the same chipset do not have problems with HD audio playback"
I'm not familiar with other players with the Intel CE4110 chipset other than perhaps the Iomega Boxee Web TV device which is not on the market yet (and maybe disqualified in this comparison due to the boxee software)
I’m also a frustrated Boxee Box owner with the audio drop outs, and unfortunately, I have the feeling that this issue is caused by a limitation in the Intel Chipset. I'm a Software Engineer and If this was a software bug they would have solved it by now.
Hide
Jason M Page
added a comment -
Hi Thomas.
My understanding is that there is a Sony BD player that has Google TV capability and is built around the CE4100. Unless they are using different components for HD audio playback then it would appear that in that particular implementation bitstreaming of HD audio formats with CE4100 is not an issue.
My understanding is that there is a Sony BD player that has Google TV capability and is built around the CE4100. Unless they are using different components for HD audio playback then it would appear that in that particular implementation bitstreaming of HD audio formats with CE4100 is not an issue.
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Jason M Page
added a comment - Hi Thomas.
My understanding is that there is a Sony BD player that has Google TV capability and is built around the CE4100. Unless they are using different components for HD audio playback then it would appear that in that particular implementation bitstreaming of HD audio formats with CE4100 is not an issue.
Hide
Jason Rose
added a comment -
I am guessing that many people want to do a blu-ray rip keeping everything intact and they can't do that because it can't play hd-audio. So yes its a big deal to some. I think Flac audio may be a work around (compressed but lossless) . Thomas I am labeling you a glass half full person. Its like when someone has a bad boss you would be there to say well at least you have a job.
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Jason Rose
added a comment - I am guessing that many people want to do a blu-ray rip keeping everything intact and they can't do that because it can't play hd-audio. So yes its a big deal to some. I think Flac audio may be a work around (compressed but lossless) . Thomas I am labeling you a glass half full person. Its like when someone has a bad boss you would be there to say well at least you have a job.
Hide
mjewl
added a comment -
the ability to comment on this ticket should be locked as none of us has something constructive to say about the bug.
all comments at the moment is just to flame either each other or boxee team.
seems like this wont be solved anyway as im pretty sure its hardware related and im removing my "follow" now as im sick of getting emails telling me theres a new comment and only waste my time reading bullshit. :)
im gonna open up a bottle of redwine and say mean things about boxee team to myself instead.
all comments at the moment is just to flame either each other or boxee team.
seems like this wont be solved anyway as im pretty sure its hardware related and im removing my "follow" now as im sick of getting emails telling me theres a new comment and only waste my time reading bullshit. :)
im gonna open up a bottle of redwine and say mean things about boxee team to myself instead.
Show
mjewl
added a comment - the ability to comment on this ticket should be locked as none of us has something constructive to say about the bug.
all comments at the moment is just to flame either each other or boxee team.
seems like this wont be solved anyway as im pretty sure its hardware related and im removing my "follow" now as im sick of getting emails telling me theres a new comment and only waste my time reading bullshit. :)
im gonna open up a bottle of redwine and say mean things about boxee team to myself instead.
Show
mjewl
added a comment - :) happy friday!
Hide
Scott F
added a comment -
Eli, Can we please get some sort of update on the situation. The fact of this entire situation is that this product was released far before it was ready. I believe that this happened because of the very small team working on the boxee project. You relied almost completely on the Beta members to test this product for you, and because of the heavy reliance on us we have come to expect an inclusion in work being done to solve the issues we have found for you. In almost all other cases this has been handled very well but for the this horrible issue we have been left almost completely in the dark. It is because of us that your project is what it is today, all we ask for is a progress update on this situation every week or so.
Show
Scott F
added a comment - Eli, Can we please get some sort of update on the situation. The fact of this entire situation is that this product was released far before it was ready. I believe that this happened because of the very small team working on the boxee project. You relied almost completely on the Beta members to test this product for you, and because of the heavy reliance on us we have come to expect an inclusion in work being done to solve the issues we have found for you. In almost all other cases this has been handled very well but for the this horrible issue we have been left almost completely in the dark. It is because of us that your project is what it is today, all we ask for is a progress update on this situation every week or so.
Hide
Jules Topalian
added a comment -
+1
I agree with Scott F.
Progress reports on this update would be great on a weekly basis until it is resolved.
I agree with Scott F.
Progress reports on this update would be great on a weekly basis until it is resolved.
Show
Jules Topalian
added a comment - +1
I agree with Scott F.
Progress reports on this update would be great on a weekly basis until it is resolved.
Hide
Seth Walker
added a comment -
This problem will most likely never be fixed. It's been there since the beginning and they have continued to ignore it.
Show
Seth Walker
added a comment - This problem will most likely never be fixed. It's been there since the beginning and they have continued to ignore it.
Hide
Zach Reneau
added a comment -
I can't really recommend Boxee to my friends because of this one bug. Is there at least a workaround in place?
Show
Zach Reneau
added a comment - I can't really recommend Boxee to my friends because of this one bug. Is there at least a workaround in place?
Hide
Jason M Page
added a comment -
The workaround is to not check the boxes enabling any of the advanced audio codecs. This will prevent the dropouts. However all you will get over HDMI or toslink optical (or analog I suppose) is simple 2 channel stereo.
Show
Jason M Page
added a comment - The workaround is to not check the boxes enabling any of the advanced audio codecs. This will prevent the dropouts. However all you will get over HDMI or toslink optical (or analog I suppose) is simple 2 channel stereo.
Hide
Daniel Dunk
added a comment -
I have had a problem with DTS sound dropouts when playing mkv files since the beginning when the Boxee Box was released. Back then I had dropouts every 30 seconds or so.
Then when update 1.1.2.19250 came my problems where finally over: DTS sound plays perfectly in that software version!
Now I updated my Boxee Box to 1.2 and the problem is back again, and way more frequent then before. Now the dropouts occur almost every 3 seconds or so. This way movies are totally unwatchable!
I don't know what was changed in this last software update, but can it please be changed back??
System: Boxee Box connected through hdmi with a Onkyo TX-SR608 receiver.
DTS info for the file that plays well in 1.1.2.19250 but has many dropouts in 1.2:
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Sampling rate : 48.0 KHz
Resolution : 24 bits
Then when update 1.1.2.19250 came my problems where finally over: DTS sound plays perfectly in that software version!
Now I updated my Boxee Box to 1.2 and the problem is back again, and way more frequent then before. Now the dropouts occur almost every 3 seconds or so. This way movies are totally unwatchable!
I don't know what was changed in this last software update, but can it please be changed back??
System: Boxee Box connected through hdmi with a Onkyo TX-SR608 receiver.
DTS info for the file that plays well in 1.1.2.19250 but has many dropouts in 1.2:
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Sampling rate : 48.0 KHz
Resolution : 24 bits
Show
Daniel Dunk
added a comment - I have had a problem with DTS sound dropouts when playing mkv files since the beginning when the Boxee Box was released. Back then I had dropouts every 30 seconds or so.
Then when update 1.1.2.19250 came my problems where finally over: DTS sound plays perfectly in that software version!
Now I updated my Boxee Box to 1.2 and the problem is back again, and way more frequent then before. Now the dropouts occur almost every 3 seconds or so. This way movies are totally unwatchable!
I don't know what was changed in this last software update, but can it please be changed back??
System: Boxee Box connected through hdmi with a Onkyo TX-SR608 receiver.
DTS info for the file that plays well in 1.1.2.19250 but has many dropouts in 1.2:
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Sampling rate : 48.0 KHz
Resolution : 24 bits
Hide
Zach Reneau
added a comment -
I have all of the advanced audio codec features disabled and I'm still hearing occasional dropouts, just like before. I'd say there is no workaround, this is just a showstopper.
Show
Zach Reneau
added a comment - I have all of the advanced audio codec features disabled and I'm still hearing occasional dropouts, just like before. I'd say there is no workaround, this is just a showstopper.
Hide
Jason M Page
added a comment -
That should be discussed in a more appropriate venue than a bug report that should be used to track progress on getting this fixed.
Show
Jason M Page
added a comment - That should be discussed in a more appropriate venue than a bug report that should be used to track progress on getting this fixed.
Hide
Jason M Page
added a comment -
Zach, yes I am getting dropouts on regular vanilla DTS as well. Started around 1.1 when the code was changed and PCM decode of some formats stopped happening.
Show
Jason M Page
added a comment - Zach, yes I am getting dropouts on regular vanilla DTS as well. Started around 1.1 when the code was changed and PCM decode of some formats stopped happening.
Hide
Yuval Tal [Boxee]
added a comment -
Quick update. So yes -- this issue has started when we moved from XBMC software decoding / packetizing of Dolby/DTS to the hardware based. The reason for this move was because the XBMC code had many bugs and would not pass certification. Since then we have been working with Intel on resolving this. We have made some progress that we will share soon that decreases the amount of dropouts but does not solve it 100%. We are continuing our effort to get to the bottom of this. As I stated before this is our #1 priority issue to be fixed.
Show
Yuval Tal [Boxee]
added a comment - Quick update. So yes -- this issue has started when we moved from XBMC software decoding / packetizing of Dolby/DTS to the hardware based. The reason for this move was because the XBMC code had many bugs and would not pass certification. Since then we have been working with Intel on resolving this. We have made some progress that we will share soon that decreases the amount of dropouts but does not solve it 100%. We are continuing our effort to get to the bottom of this. As I stated before this is our #1 priority issue to be fixed.
Hide
Jules Topalian
added a comment -
+1
Thank you. Its great to hear an update.
I'm also glad to hear there's been progress!
Looking forward to future releases and putting this issue behind us.
Thank you. Its great to hear an update.
I'm also glad to hear there's been progress!
Looking forward to future releases and putting this issue behind us.
Show
Jules Topalian
added a comment - +1
Thank you. Its great to hear an update.
I'm also glad to hear there's been progress!
Looking forward to future releases and putting this issue behind us.
Hide
Trent
added a comment -
Yuval
Thanks for the update. Please keep them coming frequently.
Its ironic that the reason we have this issue is because the XBMC code wouldnt pass certification. I can't imagine it would pass certification now. The good news about this information is it gives us an option if you can't fix this problem in a timely manner. You could always change back to the un certifiable code. I would take uncertifiable code over dropouts any day. I think getting the certification and using the hardware is the academic solution. But please don't torture us to get there.
Thanks for the update. Please keep them coming frequently.
Its ironic that the reason we have this issue is because the XBMC code wouldnt pass certification. I can't imagine it would pass certification now. The good news about this information is it gives us an option if you can't fix this problem in a timely manner. You could always change back to the un certifiable code. I would take uncertifiable code over dropouts any day. I think getting the certification and using the hardware is the academic solution. But please don't torture us to get there.
Show
Trent
added a comment - Yuval
Thanks for the update. Please keep them coming frequently.
Its ironic that the reason we have this issue is because the XBMC code wouldnt pass certification. I can't imagine it would pass certification now. The good news about this information is it gives us an option if you can't fix this problem in a timely manner. You could always change back to the un certifiable code. I would take uncertifiable code over dropouts any day. I think getting the certification and using the hardware is the academic solution. But please don't torture us to get there.
Hide
Ludovic BOIS DE FER
added a comment -
hey yuval thanks for the information. Is it possible to output hd codec to lpcm 5.1? When i uncheck hd codec in setting for hdmi the boxee box decode to lpcm 2.0.
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Ludovic BOIS DE FER
added a comment - hey yuval thanks for the information. Is it possible to output hd codec to lpcm 5.1? When i uncheck hd codec in setting for hdmi the boxee box decode to lpcm 2.0.
Hide
Jason M Page
added a comment -
True-HD can not be sent out any longer as 5.1 LPCM due to apparent licensing issues between D-Link and Dolby. Sadly, this did used to be a good workaround on the problem for that audio format.
Show
Jason M Page
added a comment - True-HD can not be sent out any longer as 5.1 LPCM due to apparent licensing issues between D-Link and Dolby. Sadly, this did used to be a good workaround on the problem for that audio format.
Hide
Ludovic BOIS DE FER
added a comment -
ok thanks the information. It would be fine if dts-hd can be to lpcm 5.1. Today It's the most used hd codec.
Show
Ludovic BOIS DE FER
added a comment - ok thanks the information. It would be fine if dts-hd can be to lpcm 5.1. Today It's the most used hd codec.
Hide
Jason M Page
added a comment -
Boxee has never sent DTS-HD as LPCM. What Boxee does is similar to what XBMC does. Core DTS track is extracted from DTS-HD track and sent as either PCM or bitstreamed to the AVR depending on Boxee settings (obviously if DTS-HD is turned on in Boxee for bitstream playback there are the dropouts currently and lately I have dropouts with core track too).
Show
Jason M Page
added a comment - Boxee has never sent DTS-HD as LPCM. What Boxee does is similar to what XBMC does. Core DTS track is extracted from DTS-HD track and sent as either PCM or bitstreamed to the AVR depending on Boxee settings (obviously if DTS-HD is turned on in Boxee for bitstream playback there are the dropouts currently and lately I have dropouts with core track too).
Hide
Ludovic BOIS DE FER
added a comment -
i'd like the boxee to fully decode and send the dts-hd as the pcm does (not just dts-core). All avr compatible with bitstream hd codec are compatible with lpcm. Ps3 fat works like that because it can't send bitstream hd. For me it would be a good solution until they fix dropout. (sorry for my english i'm french)
Show
Ludovic BOIS DE FER
added a comment - i'd like the boxee to fully decode and send the dts-hd as the pcm does (not just dts-core). All avr compatible with bitstream hd codec are compatible with lpcm. Ps3 fat works like that because it can't send bitstream hd. For me it would be a good solution until they fix dropout. (sorry for my english i'm french)
Hide
Yuval Tal [Boxee]
added a comment -
According to dlink's licensing, no decoding of truhd nor dts-hd is allowed to lpcm. Hopefully within 2 weeks we'll have a version that we can share with a limited amount of people to see that it solves most of the audio related issues. If it does, we'll release it as a public beta. I'll keep you guys posted.
Show
Yuval Tal [Boxee]
added a comment - According to dlink's licensing, no decoding of truhd nor dts-hd is allowed to lpcm. Hopefully within 2 weeks we'll have a version that we can share with a limited amount of people to see that it solves most of the audio related issues. If it does, we'll release it as a public beta. I'll keep you guys posted.
Hide
Jason M Page
added a comment -
If this improves things it is very exciting news... as long as it won't be deemed "good enough" and lingering audio issues not eventually fully resolved.
Show
Jason M Page
added a comment - If this improves things it is very exciting news... as long as it won't be deemed "good enough" and lingering audio issues not eventually fully resolved.
Hide
Jules Topalian
added a comment -
That's amazing.
Hopefully everything works out smoothly and efficiently.
Hopefully everything works out smoothly and efficiently.
Show
Jules Topalian
added a comment - That's amazing.
Hopefully everything works out smoothly and efficiently.
Hide
Jules Topalian
added a comment -
On the new beta (1.2.1.20392).
DTSHD-MA seems to have fewer dropouts. I've been watching a movie that had a dropout every 5-10 min and now I've only had one dropout in the past 30-40 min of watching it.
DTSHD-MA seems to have fewer dropouts. I've been watching a movie that had a dropout every 5-10 min and now I've only had one dropout in the past 30-40 min of watching it.
Show
Jules Topalian
added a comment - On the new beta (1.2.1.20392).
DTSHD-MA seems to have fewer dropouts. I've been watching a movie that had a dropout every 5-10 min and now I've only had one dropout in the past 30-40 min of watching it.
Hide
Jason M Page
added a comment -
I would hardly call that much of an improvement. Even a few dropouts in a two hour movie are enough to ruin the experience.
Show
Jason M Page
added a comment - I would hardly call that much of an improvement. Even a few dropouts in a two hour movie are enough to ruin the experience.
Hide
Donald Harris
added a comment -
Will its true that it may not be the "improvement" we was hopeing for, at least it show that the Boxee Box team is not going to leave us hanging and come out with a Boxee Box v2 and make us buy the new box to fix the problems v1 had.
P.S. If you ever got a wireless router or something like that you no what i mean.
P.S. If you ever got a wireless router or something like that you no what i mean.
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Donald Harris
added a comment - Will its true that it may not be the "improvement" we was hopeing for, at least it show that the Boxee Box team is not going to leave us hanging and come out with a Boxee Box v2 and make us buy the new box to fix the problems v1 had.
P.S. If you ever got a wireless router or something like that you no what i mean.
Hide
Aaron Thompson
added a comment -
I'm having many audio dropouts with the new beta firmware(v1.2.1.20392). I've only tried it with DTS-HD MA tracks so far. With a Boxee connected to a receiver that plays the core DTS, a boxee connected to a receiver that bitstreams the DTS-HD MA audio and a boxee Box connected directly to the TV . The one connected to teh TV had fewer dropouts and very quick dropouts but they were still there. I'm bitstreaming the Thor 7.1 DTS-HD MA audio track right now and getting many dropouts. I didn't have this issue when I watcehd it with the previous firmware.
I still need to check out some BD ISOs with Dolby True HD tracks and see how they are.
I still need to check out some BD ISOs with Dolby True HD tracks and see how they are.
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Aaron Thompson
added a comment - I'm having many audio dropouts with the new beta firmware(v1.2.1.20392). I've only tried it with DTS-HD MA tracks so far. With a Boxee connected to a receiver that plays the core DTS, a boxee connected to a receiver that bitstreams the DTS-HD MA audio and a boxee Box connected directly to the TV . The one connected to teh TV had fewer dropouts and very quick dropouts but they were still there. I'm bitstreaming the Thor 7.1 DTS-HD MA audio track right now and getting many dropouts. I didn't have this issue when I watcehd it with the previous firmware.
I still need to check out some BD ISOs with Dolby True HD tracks and see how they are.
Hide
mrjohnyblaze
added a comment -
I am experiencing many DTS core audio dropouts with the new beta firmware(v1.2.1.20392). I was not experiencing this with the previous beta and public release.
Show
mrjohnyblaze
added a comment - I am experiencing many DTS core audio dropouts with the new beta firmware(v1.2.1.20392). I was not experiencing this with the previous beta and public release.
Hide
Britton Marsden
added a comment -
@Yuval Tal
I'll volunteer to be one of the limited firmware testers. I have regular dropouts, and, dropouts of 10 seconds or more when bitstreaming TrueHD tracks. It takes my receiver a few seconds to negotiate TrueHD, so, the dropouts are typically severe.
I'll volunteer to be one of the limited firmware testers. I have regular dropouts, and, dropouts of 10 seconds or more when bitstreaming TrueHD tracks. It takes my receiver a few seconds to negotiate TrueHD, so, the dropouts are typically severe.
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Britton Marsden
added a comment - @Yuval Tal
I'll volunteer to be one of the limited firmware testers. I have regular dropouts, and, dropouts of 10 seconds or more when bitstreaming TrueHD tracks. It takes my receiver a few seconds to negotiate TrueHD, so, the dropouts are typically severe.
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Michael Rose
added a comment - DTS-HD Core audio dropouts have increased significantly.
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Yuval Tal [Boxee]
added a comment - oops :) sorry
Hide
Jason Nemeth
added a comment -
You got us all excite there for a second!
Anyway, I wanted to chime in to say that my audio dropouts have increased significantly in 20392. My DTS-HD dropouts have increased by 2x or so, and dropouts of DTS Core have gone from once or twice a movie to 10-15 a minute. So there are some format which are now completely unusable.
This is being discussed in the Boxee forum, but I wanted to reiterate it here.
Anyway, I wanted to chime in to say that my audio dropouts have increased significantly in 20392. My DTS-HD dropouts have increased by 2x or so, and dropouts of DTS Core have gone from once or twice a movie to 10-15 a minute. So there are some format which are now completely unusable.
This is being discussed in the Boxee forum, but I wanted to reiterate it here.
Show
Jason Nemeth
added a comment - You got us all excite there for a second!
Anyway, I wanted to chime in to say that my audio dropouts have increased significantly in 20392. My DTS-HD dropouts have increased by 2x or so, and dropouts of DTS Core have gone from once or twice a movie to 10-15 a minute. So there are some format which are now completely unusable.
This is being discussed in the Boxee forum, but I wanted to reiterate it here.
Hide
Zach Reneau
added a comment -
I tried the latest beta software and found that the audio dropouts got substantially worse, not only occurring more frequently but for a longer duration. So... eBay?
Show
Zach Reneau
added a comment - I tried the latest beta software and found that the audio dropouts got substantially worse, not only occurring more frequently but for a longer duration. So... eBay?
Hide
Christoph Hagemeier
added a comment -
In my opinion you can't sell it on eBay. You know you will distress someone.
To make it even clearer, to me selling that thing on eBay is sort of a fraud.
Honestly, didn't the devs not recognize that the drop outs are eve more frequent in this new beta? Incredible.
I already wrote a really bad Amazon review (german site), that describes the currentstatus of hte product 'boxee box'.
I would like to see one new beta every week, so that we can test if improvements are made.
I spent 200€ for a boxee box that's not fully functional.
Chris
To make it even clearer, to me selling that thing on eBay is sort of a fraud.
Honestly, didn't the devs not recognize that the drop outs are eve more frequent in this new beta? Incredible.
I already wrote a really bad Amazon review (german site), that describes the currentstatus of hte product 'boxee box'.
I would like to see one new beta every week, so that we can test if improvements are made.
I spent 200€ for a boxee box that's not fully functional.
Chris
Show
Christoph Hagemeier
added a comment - In my opinion you can't sell it on eBay. You know you will distress someone.
To make it even clearer, to me selling that thing on eBay is sort of a fraud.
Honestly, didn't the devs not recognize that the drop outs are eve more frequent in this new beta? Incredible.
I already wrote a really bad Amazon review (german site), that describes the currentstatus of hte product 'boxee box'.
I would like to see one new beta every week, so that we can test if improvements are made.
I spent 200€ for a boxee box that's not fully functional.
Chris
Hide
Scott F
added a comment -
A fix is en-route people. Yes it's frustrating but enjoy the features that do work flawlessly. They could have held off releasing the box until this one issue was sorted out, but now you would be sitting at home using an inferior product. You still have the choice to go buy something else but the rest off the box is so amazing you won't.
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Scott F
added a comment - A fix is en-route people. Yes it's frustrating but enjoy the features that do work flawlessly. They could have held off releasing the box until this one issue was sorted out, but now you would be sitting at home using an inferior product. You still have the choice to go buy something else but the rest off the box is so amazing you won't.
Hide
Darien Roberts
added a comment -
They have had nearly a year to get a fix out. Local media was my main reason for buying this thing so enjoying the feature that works flawlessly isn't a possibility for me since HD audio doesn't work and they even broke SD audio on the most recent beta firmware. If I had bought an "inferior" product such as a Popbox I would have my movie wall using YAMJ and Eversion and actually be able to enjoy my local media with working HD audio and save $70. They need to get this sorted out before Christmas since more players are coming out that match the majority of the features of the Boxee Box but actually work with what was advertised. I'm actually looking at a Mede8er MED500X2 in case they can't sort this crap out.
Show
Darien Roberts
added a comment - They have had nearly a year to get a fix out. Local media was my main reason for buying this thing so enjoying the feature that works flawlessly isn't a possibility for me since HD audio doesn't work and they even broke SD audio on the most recent beta firmware. If I had bought an "inferior" product such as a Popbox I would have my movie wall using YAMJ and Eversion and actually be able to enjoy my local media with working HD audio and save $70. They need to get this sorted out before Christmas since more players are coming out that match the majority of the features of the Boxee Box but actually work with what was advertised. I'm actually looking at a Mede8er MED500X2 in case they can't sort this crap out.
Hide
Jules Topalian
added a comment -
Just to let you know, the new beta (1.2.1.20440) seems to do better(1 dropout per 20-30 min) for me with long dropouts (1-3 seconds) but now I get a sort of tick/click sound ever 1-2 seconds. It's faint and in the background but definitely noticeable. It's not my receiver or speakers as this doesnt happen with other audio sources or audio audio types on the Boxee Box.
The tick seems to happen most when there is background music in the movie.
BTW, I was watching MKV with DTS-HDMA.
These are the characteristics of the MKV I watched.
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 26.2 Mbps
Nominal bit rate : 34.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.528
Stream size : 17.6 GiB (83%)
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Variable
Bit rate : 1 576 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Language : English
Hope it helps, it was pretty frustrating listening to some beautiful sound only to be interrupted by little ticks, like dust on an old record.
The tick seems to happen most when there is background music in the movie.
BTW, I was watching MKV with DTS-HDMA.
These are the characteristics of the MKV I watched.
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 26.2 Mbps
Nominal bit rate : 34.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.528
Stream size : 17.6 GiB (83%)
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Variable
Bit rate : 1 576 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Language : English
Hope it helps, it was pretty frustrating listening to some beautiful sound only to be interrupted by little ticks, like dust on an old record.
Show
Jules Topalian
added a comment - Just to let you know, the new beta (1.2.1.20440) seems to do better(1 dropout per 20-30 min) for me with long dropouts (1-3 seconds) but now I get a sort of tick/click sound ever 1-2 seconds. It's faint and in the background but definitely noticeable. It's not my receiver or speakers as this doesnt happen with other audio sources or audio audio types on the Boxee Box.
The tick seems to happen most when there is background music in the movie.
BTW, I was watching MKV with DTS-HDMA.
These are the characteristics of the MKV I watched.
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 26.2 Mbps
Nominal bit rate : 34.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.528
Stream size : 17.6 GiB (83%)
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Variable
Bit rate : 1 576 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Language : English
Hope it helps, it was pretty frustrating listening to some beautiful sound only to be interrupted by little ticks, like dust on an old record.
Hide
Henrik W
added a comment -
I got dropouts on AC3 tracks on DVD ISO (Jira 11462), but in fact the these drops out or not really loss of audio. The problem is that the audio changes from ac3 to eac3 (dolby digital+) for a few seconds which will create a loss of synch with the receiver. This is not dependent of SMB/NFS or USB (happens all the time) and be 50% reproduced by rewind and replaying the same section again
I dont know if that could give clue to the problems reported in this thread?
I dont know if that could give clue to the problems reported in this thread?
Show
Henrik W
added a comment - I got dropouts on AC3 tracks on DVD ISO (Jira 11462), but in fact the these drops out or not really loss of audio. The problem is that the audio changes from ac3 to eac3 (dolby digital+) for a few seconds which will create a loss of synch with the receiver. This is not dependent of SMB/NFS or USB (happens all the time) and be 50% reproduced by rewind and replaying the same section again
I dont know if that could give clue to the problems reported in this thread?
Hide
Yuval Tal [Boxee]
added a comment -
Another quick update for everyone. Unfortunately, we have release 1.2.1 yesterday without a fix to the problem. We have a applied a fix that worked for some but made things worse for others, so we had to revert. We are back to working with Intel on this issue. It seems to be some kind of low level kernel threading issue which is tricky to figure out. The HDMI audio transmitter kernel thread sleeps occasionally for too long, which causes the audio hiccup. Intel is working with us to figure out the root cause and fix for it. Will keep you posted.
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Yuval Tal [Boxee]
added a comment - Another quick update for everyone. Unfortunately, we have release 1.2.1 yesterday without a fix to the problem. We have a applied a fix that worked for some but made things worse for others, so we had to revert. We are back to working with Intel on this issue. It seems to be some kind of low level kernel threading issue which is tricky to figure out. The HDMI audio transmitter kernel thread sleeps occasionally for too long, which causes the audio hiccup. Intel is working with us to figure out the root cause and fix for it. Will keep you posted.
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Jason LaPrell
added a comment -
The last update I got was 1.2.1.20392. Drops definitely got worse for me. I started Transformers Dark of the Moon and had 5 drops in the first 2 minutes. I even shut off the HD audio options in the audio settings for boxee and tried picking defferent audio tracks in the file. This used to work, but now I am getting drops no matter what audio options I chose when playing an MKV. Is this release you speak of a step below the EA file I'm on? I willgladly revert back if it clears up the additional drops at all audio outpt methods.
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Jason LaPrell
added a comment - The last update I got was 1.2.1.20392. Drops definitely got worse for me. I started Transformers Dark of the Moon and had 5 drops in the first 2 minutes. I even shut off the HD audio options in the audio settings for boxee and tried picking defferent audio tracks in the file. This used to work, but now I am getting drops no matter what audio options I chose when playing an MKV. Is this release you speak of a step below the EA file I'm on? I willgladly revert back if it clears up the additional drops at all audio outpt methods.
Hide
@Jason Laprell, try 20451, I think it fixes your specific issue.
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Yuval Tal [Boxee]
added a comment - - edited @Jason Laprell, try 20451, I think it fixes your specific issue.
Hide
Ólafur Nils Sigurðsson
added a comment -
Small insert..
I never had this audio dropout, I used to have a 42" Panasonic plasma tv, a old model, 2007 circa. Never once had this problem, now with my new 52" Phillips, I encounter this issue.
I never had this audio dropout, I used to have a 42" Panasonic plasma tv, a old model, 2007 circa. Never once had this problem, now with my new 52" Phillips, I encounter this issue.
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Ólafur Nils Sigurðsson
added a comment - Small insert..
I never had this audio dropout, I used to have a 42" Panasonic plasma tv, a old model, 2007 circa. Never once had this problem, now with my new 52" Phillips, I encounter this issue.
Hide
haveringcottage
added a comment -
so, no chance of a fix before heidi then.
can someone from boxee comment... we are on 1.2.2 at the moment, is there going to be a 1.3 and a 1.4 before Heidi, or is Heidi next (and just mistakenly labelled as 1.5)?
can someone from boxee comment... we are on 1.2.2 at the moment, is there going to be a 1.3 and a 1.4 before Heidi, or is Heidi next (and just mistakenly labelled as 1.5)?
Show
haveringcottage
added a comment - so, no chance of a fix before heidi then.
can someone from boxee comment... we are on 1.2.2 at the moment, is there going to be a 1.3 and a 1.4 before Heidi, or is Heidi next (and just mistakenly labelled as 1.5)?
Hide
Yuval Tal [Boxee]
added a comment -
Hey guys, quick update.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
Show
Yuval Tal [Boxee]
added a comment - Hey guys, quick update.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
Hide
Jules Topalian
added a comment -
That is good news!
Too bad it'll take so long to complete certification.
Anyhow, it's very exciting news!
Too bad it'll take so long to complete certification.
Anyhow, it's very exciting news!
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Jules Topalian
added a comment - That is good news!
Too bad it'll take so long to complete certification.
Anyhow, it's very exciting news!
Hide
markus hübner
added a comment -
Puh - that is actually bad news! Waiting another 4 to 5 month is too much as this is a major bug affecting Boxee users. So I see two options: a) speeding up the certification process (which should be possible as Boxee is already a solid partner of Intel in the development of Boxee) or switch back from hardware decoding to software decoding.
Show
markus hübner
added a comment - Puh - that is actually bad news! Waiting another 4 to 5 month is too much as this is a major bug affecting Boxee users. So I see two options: a) speeding up the certification process (which should be possible as Boxee is already a solid partner of Intel in the development of Boxee) or switch back from hardware decoding to software decoding.
Hide
Yuval Tal [Boxee]
added a comment -
We are working certifications as quickly as possible. Believe me, we want to fix it as much as you do. Switching back to software is not a possibility as it is not certified (and cannot be certified) by Dolby and DTS.
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Yuval Tal [Boxee]
added a comment - We are working certifications as quickly as possible. Believe me, we want to fix it as much as you do. Switching back to software is not a possibility as it is not certified (and cannot be certified) by Dolby and DTS.
Hide
markus hübner
added a comment -
Oh I see. Hmm, keeping fingers crossed in the name of all users that certification goes on quickly. This would also be an important sign to the media which reported about the major audio bug introduced when switching to hardware encoding in their articles leaving many users with numerous questions who'd be interested in a Boxee box.
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markus hübner
added a comment - Oh I see. Hmm, keeping fingers crossed in the name of all users that certification goes on quickly. This would also be an important sign to the media which reported about the major audio bug introduced when switching to hardware encoding in their articles leaving many users with numerous questions who'd be interested in a Boxee box.
Hide
Christoph Hagemeier
added a comment -
Actually, I also think that's sort of bad news. Next year march.... :-(
Chris
Chris
Show
Christoph Hagemeier
added a comment - Actually, I also think that's sort of bad news. Next year march.... :-(
Chris
Hide
Trent
added a comment -
Come on now... This is not bad news. It's good news that they have fixed the problem. It is very frustrating That it will take so long to certify the fix. Do the beta testers get a shot at the solution to make sure it's really fixed? It would be a big mistake to take the proposed fix into next year only to find out that it wasn't complete...
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Trent
added a comment - Come on now... This is not bad news. It's good news that they have fixed the problem. It is very frustrating That it will take so long to certify the fix. Do the beta testers get a shot at the solution to make sure it's really fixed? It would be a big mistake to take the proposed fix into next year only to find out that it wasn't complete...
Hide
Jason Nemeth
added a comment -
Yuval,
I don't know the complexities of the certification process, but this does seem like something that should go out to the EA group ASAP as a test build. If this is something that is permitted for testing purposes, it would be valuable. The group could test the build on their extensive libraries to determine if it truly resolves the issue in all cases.
This would be an advantage because then as soon as certification goes through, you can be sure the release fixes the bug on a large number of source files. Otherwise, there's the risk of the entire community waiting for months, only to discover after certification that Intel hadn't fully resolved the problem. If that's the case, much time that could have been spent working on a fix is wasted.
I do think this is somethin that should be seriously considered.
I don't know the complexities of the certification process, but this does seem like something that should go out to the EA group ASAP as a test build. If this is something that is permitted for testing purposes, it would be valuable. The group could test the build on their extensive libraries to determine if it truly resolves the issue in all cases.
This would be an advantage because then as soon as certification goes through, you can be sure the release fixes the bug on a large number of source files. Otherwise, there's the risk of the entire community waiting for months, only to discover after certification that Intel hadn't fully resolved the problem. If that's the case, much time that could have been spent working on a fix is wasted.
I do think this is somethin that should be seriously considered.
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Jason Nemeth
added a comment - Yuval,
I don't know the complexities of the certification process, but this does seem like something that should go out to the EA group ASAP as a test build. If this is something that is permitted for testing purposes, it would be valuable. The group could test the build on their extensive libraries to determine if it truly resolves the issue in all cases.
This would be an advantage because then as soon as certification goes through, you can be sure the release fixes the bug on a large number of source files. Otherwise, there's the risk of the entire community waiting for months, only to discover after certification that Intel hadn't fully resolved the problem. If that's the case, much time that could have been spent working on a fix is wasted.
I do think this is somethin that should be seriously considered.
Hide
Paul F
added a comment -
It's sounds like in order to access the SDK they have to go through the certification. I'd be pretty surprised if Intel would let them distribute code without being certified.
Pretty dumb of Intel too, your screw up, you are costing other people business, and it isn't the first time. Nut up and speed up the certification process.
Must be pretty frustrating being at the whim of Intels bureaucracy.
Pretty dumb of Intel too, your screw up, you are costing other people business, and it isn't the first time. Nut up and speed up the certification process.
Must be pretty frustrating being at the whim of Intels bureaucracy.
Show
Paul F
added a comment - It's sounds like in order to access the SDK they have to go through the certification. I'd be pretty surprised if Intel would let them distribute code without being certified.
Pretty dumb of Intel too, your screw up, you are costing other people business, and it isn't the first time. Nut up and speed up the certification process.
Must be pretty frustrating being at the whim of Intels bureaucracy.
Hide
Jason Nemeth
added a comment -
My understanding from Yuval's previous comment was that the changes to Intel's SDK require them to undergo recertification, not that they require recertification to get the latest SDK.
In other words, they may need to resubmit to DTS, Dolby, HDMI, etc. certification processes because of the changes Intel made to the SDK.
My suggestion was posed as a question as I do not know if these processes allow for a limited release for testing and debugging purposes to testers not employed by Boxee (in other words, the EA group).
In other words, they may need to resubmit to DTS, Dolby, HDMI, etc. certification processes because of the changes Intel made to the SDK.
My suggestion was posed as a question as I do not know if these processes allow for a limited release for testing and debugging purposes to testers not employed by Boxee (in other words, the EA group).
Show
Jason Nemeth
added a comment - My understanding from Yuval's previous comment was that the changes to Intel's SDK require them to undergo recertification, not that they require recertification to get the latest SDK.
In other words, they may need to resubmit to DTS, Dolby, HDMI, etc. certification processes because of the changes Intel made to the SDK.
My suggestion was posed as a question as I do not know if these processes allow for a limited release for testing and debugging purposes to testers not employed by Boxee (in other words, the EA group).
Hide
Thomas Kristensen
added a comment -
Owners that think this is crucial (Like me); use your Warranty and return your box to the dealer. Get your money back and buy a cheap media player that supports the audio formats. Then wait for D-Link to resolve this issue hopefully during 2012. Perhaps another box will be announced before the fix. Maybe even from D-Link…
Show
Thomas Kristensen
added a comment - Owners that think this is crucial (Like me); use your Warranty and return your box to the dealer. Get your money back and buy a cheap media player that supports the audio formats. Then wait for D-Link to resolve this issue hopefully during 2012. Perhaps another box will be announced before the fix. Maybe even from D-Link…
Hide
Christoph Hagemeier
added a comment -
Hi, just would like to ask if there's any news on the time line. You are making good progress with this certification stuff?
Good weekend to all, Chris
Good weekend to all, Chris
Show
Christoph Hagemeier
added a comment - Hi, just would like to ask if there's any news on the time line. You are making good progress with this certification stuff?
Good weekend to all, Chris
Hide
Ken Kerrick
added a comment -
Just reporting that I get the dropouts with my Sony STRDA3600ES. Good luck with your recertification.
Show
Ken Kerrick
added a comment - Just reporting that I get the dropouts with my Sony STRDA3600ES. Good luck with your recertification.
Show
markus hübner
added a comment - An update on the certification progress?
Hide
Jules Topalian
added a comment -
Hey, I'm just wondering if this issue is supposed to be fixed in the upcoming beta (1.5) or will it still be withheld until March?
I really hope this kernel update along with this fix will be out in the upcoming beta...
I really hope this kernel update along with this fix will be out in the upcoming beta...
Show
Jules Topalian
added a comment - Hey, I'm just wondering if this issue is supposed to be fixed in the upcoming beta (1.5) or will it still be withheld until March?
I really hope this kernel update along with this fix will be out in the upcoming beta...
Hide
Well, it will not get fixed in Q1. The official is Q2. But since Boxee team won't give us a more exact date I suppose Q2 is not final. I think if we are lucky we will see a fix before the summer 2012.
This issue is really a sad story. It's amazing customers accept this bug lasting so long. Problem there is no better alternative ... as of now...
This issue is really a sad story. It's amazing customers accept this bug lasting so long. Problem there is no better alternative ... as of now...
Show
Mattias Jonsson
added a comment - - edited Well, it will not get fixed in Q1. The official is Q2. But since Boxee team won't give us a more exact date I suppose Q2 is not final. I think if we are lucky we will see a fix before the summer 2012.
This issue is really a sad story. It's amazing customers accept this bug lasting so long. Problem there is no better alternative ... as of now...
Hide
Brajesh Upadhyay
added a comment -
When you say "The official is Q2", where are you getting that info? I'm still hoping we get this in March.
Show
Brajesh Upadhyay
added a comment - When you say "The official is Q2", where are you getting that info? I'm still hoping we get this in March.
Hide
Thomas Kristensen
added a comment -
You really think Q2 this year? Don't get me wrong, I love the BB but there's lot's of alternatives out there that plays DTS-MA and Dolby TrueHD:
http://www.iboum.com/net-media-players.php?dolbtp=yes&dtsma=&dtsmap=yes
I returned my BB and bought a Netgear NTV550. And with this Netgear player you get:
- Flawlessly playback of DTS-MA and Dolby TrueHD with absolutely no hick-ups.
- Original Blu-ray menu playback.
- Fanless design
- Perfect and even better picture quality.
This satisfies my needs. But I will definitely give BB a second chance when this is fixed.
http://www.iboum.com/net-media-players.php?dolbtp=yes&dtsma=&dtsmap=yes
I returned my BB and bought a Netgear NTV550. And with this Netgear player you get:
- Flawlessly playback of DTS-MA and Dolby TrueHD with absolutely no hick-ups.
- Original Blu-ray menu playback.
- Fanless design
- Perfect and even better picture quality.
This satisfies my needs. But I will definitely give BB a second chance when this is fixed.
Show
Thomas Kristensen
added a comment - You really think Q2 this year? Don't get me wrong, I love the BB but there's lot's of alternatives out there that plays DTS-MA and Dolby TrueHD:
http://www.iboum.com/net-media-players.php?dolbtp=yes&dtsma=&dtsmap=yes
I returned my BB and bought a Netgear NTV550. And with this Netgear player you get:
- Flawlessly playback of DTS-MA and Dolby TrueHD with absolutely no hick-ups.
- Original Blu-ray menu playback.
- Fanless design
- Perfect and even better picture quality.
This satisfies my needs. But I will definitely give BB a second chance when this is fixed.
Hide
Eric Van Boven
added a comment -
I think consumers only accepted it because not everyone has surround sound, not every receiver supports the hd audio, I know mine is only 2-3 years old and does not support it and consumers can turn the hd audio off of the boxee and have it play the DTS. Atleast something is better than nothing.
Show
Eric Van Boven
added a comment - I think consumers only accepted it because not everyone has surround sound, not every receiver supports the hd audio, I know mine is only 2-3 years old and does not support it and consumers can turn the hd audio off of the boxee and have it play the DTS. Atleast something is better than nothing.
Hide
William Johnson
added a comment -
Yuval, any updates on the certification process would be greatly appreciated. Would be great to see a fixed firmware hit EA testing ASAP so we can test this on as many setups as possible.
Show
William Johnson
added a comment - Yuval, any updates on the certification process would be greatly appreciated. Would be great to see a fixed firmware hit EA testing ASAP so we can test this on as many setups as possible.
Hide
markus seidl
added a comment -
I really hoped the last firmware release would fix the issue :-( ...unfortunately... not.
I don't think that there will be a fix. I'm trying to return my boxee but i become no answers from the dlink support.
Keep on hopin ;-) ...if this bug is solved the boxee would all do i want it to do. but till this will happen i use neotv550.
I don't think that there will be a fix. I'm trying to return my boxee but i become no answers from the dlink support.
Keep on hopin ;-) ...if this bug is solved the boxee would all do i want it to do. but till this will happen i use neotv550.
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markus seidl
added a comment - I really hoped the last firmware release would fix the issue :-( ...unfortunately... not.
I don't think that there will be a fix. I'm trying to return my boxee but i become no answers from the dlink support.
Keep on hopin ;-) ...if this bug is solved the boxee would all do i want it to do. but till this will happen i use neotv550.
Hide
No audio in DTS-HD MA - Firmware 1.5 - Boxee show box error ("failed to initialized audio device").
Setup:
Boxee -> HDMI -> Samsung HT-C5500 -> HDMI -> TV
Mediainfo:
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Codec ID : A_DTS
Duration : 2h 9mn
Bit rate mode : Variable
Bit rate : 1 561 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Title : DDR
Language : English
Default : Yes
Forced : No
Setup:
Boxee -> HDMI -> Samsung HT-C5500 -> HDMI -> TV
Mediainfo:
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Codec ID : A_DTS
Duration : 2h 9mn
Bit rate mode : Variable
Bit rate : 1 561 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Title : DDR
Language : English
Default : Yes
Forced : No
Show
Alisson Eduardo
added a comment - - edited No audio in DTS-HD MA - Firmware 1.5 - Boxee show box error ("failed to initialized audio device").
Setup:
Boxee -> HDMI -> Samsung HT-C5500 -> HDMI -> TV
Mediainfo:
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Codec ID : A_DTS
Duration : 2h 9mn
Bit rate mode : Variable
Bit rate : 1 561 Kbps / 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Title : DDR
Language : English
Default : Yes
Forced : No
Hide
Jules Topalian
added a comment -
Any news on Heidi or the recertification?
With more and more content with Master HD audio this is becoming more of an issue.
With more and more content with Master HD audio this is becoming more of an issue.
Show
Jules Topalian
added a comment - Any news on Heidi or the recertification?
With more and more content with Master HD audio this is becoming more of an issue.
Hide
markus seidl
added a comment -
My boxee returned do DLink
At the moment i use Netgear NeoTV550 but i'm not lucky ...in my opinion the boxee was better, but that f..... audio dropouts if they would be solved i immediately would by a new one.
There is no other multimedia box that is satisfying at the moment :-( ...does anyone has a tip?
At the moment i use Netgear NeoTV550 but i'm not lucky ...in my opinion the boxee was better, but that f..... audio dropouts if they would be solved i immediately would by a new one.
There is no other multimedia box that is satisfying at the moment :-( ...does anyone has a tip?
Show
markus seidl
added a comment - My boxee returned do DLink
At the moment i use Netgear NeoTV550 but i'm not lucky ...in my opinion the boxee was better, but that f..... audio dropouts if they would be solved i immediately would by a new one.
There is no other multimedia box that is satisfying at the moment :-( ...does anyone has a tip?
Hide
George Ruff
added a comment -
Still getting dropouts playing truehd files. just downloaded latest firmware and thinking of returning boxee back to amazon. Box works well apart from this but its a biggie-schoolboy error.
Show
George Ruff
added a comment - Still getting dropouts playing truehd files. just downloaded latest firmware and thinking of returning boxee back to amazon. Box works well apart from this but its a biggie-schoolboy error.
Hide
Kristoffer Rasmussen
added a comment -
Same experience as user above using latest beta
This fix should be absolute top priority.
This fix should be absolute top priority.
Show
Kristoffer Rasmussen
added a comment - Same experience as user above using latest beta
This fix should be absolute top priority.
Hide
Jeff Jonker
added a comment -
I have been meaning to post for some time, but have just found the time now.
For the love of all things good in the world, please provide a bloody update as to the status of this issue. My video library mostly consists of HD audio (outside of TV shows) and the drop out is really starting to drive me crazy. I have been so patient. I purchased a box the day it was available, and based on the information provided late last year about a fix for this issue, I purchased another unit for when I finished my basement and had a new entertainment setup. I love the boxee, I really do. I promote it to all of my friends and colleagues, and based on that have probably created a dozen or so sales for Boxee. The worse thing a customer service department can do is not provide updates. If I am told a time frame, I can wait (I won't like it, but I will wait) however, if no updates are provided, that is when you really run the risk of loosing customers or making people like myself not spread the Boxee Gospel to to friends/family/colleagues.
I implore you to provide a new update that gives us a new ETA as to a fix. Even if it is 3rd or 4th quarter this year, you owe it to the people (like myself) who have been tracking this thread for over a year now.
For the love of all things good in the world, please provide a bloody update as to the status of this issue. My video library mostly consists of HD audio (outside of TV shows) and the drop out is really starting to drive me crazy. I have been so patient. I purchased a box the day it was available, and based on the information provided late last year about a fix for this issue, I purchased another unit for when I finished my basement and had a new entertainment setup. I love the boxee, I really do. I promote it to all of my friends and colleagues, and based on that have probably created a dozen or so sales for Boxee. The worse thing a customer service department can do is not provide updates. If I am told a time frame, I can wait (I won't like it, but I will wait) however, if no updates are provided, that is when you really run the risk of loosing customers or making people like myself not spread the Boxee Gospel to to friends/family/colleagues.
I implore you to provide a new update that gives us a new ETA as to a fix. Even if it is 3rd or 4th quarter this year, you owe it to the people (like myself) who have been tracking this thread for over a year now.
Show
Jeff Jonker
added a comment - I have been meaning to post for some time, but have just found the time now.
For the love of all things good in the world, please provide a bloody update as to the status of this issue. My video library mostly consists of HD audio (outside of TV shows) and the drop out is really starting to drive me crazy. I have been so patient. I purchased a box the day it was available, and based on the information provided late last year about a fix for this issue, I purchased another unit for when I finished my basement and had a new entertainment setup. I love the boxee, I really do. I promote it to all of my friends and colleagues, and based on that have probably created a dozen or so sales for Boxee. The worse thing a customer service department can do is not provide updates. If I am told a time frame, I can wait (I won't like it, but I will wait) however, if no updates are provided, that is when you really run the risk of loosing customers or making people like myself not spread the Boxee Gospel to to friends/family/colleagues.
I implore you to provide a new update that gives us a new ETA as to a fix. Even if it is 3rd or 4th quarter this year, you owe it to the people (like myself) who have been tracking this thread for over a year now.
Hide
Justin Vasquez
added a comment -
Agreed, we need an update with a semi-official date. Even if this is a "projected" date of resolution. I've had my Boxee Box since November 2010 (date of release) from a preorder and this is STILL an issue. I've been supporting your products and software for YEARS, but this is preventing me from suggesting the box to friends and family members in addition to purchasing another for myself in another room of the house. We need a fix and we need COMMUNICATION from software development team. Have some courtesy for your fellow users and give a little respect back by way of information. We've all been more than patient for this to be resolved. Thank you for your time.
Show
Justin Vasquez
added a comment - Agreed, we need an update with a semi-official date. Even if this is a "projected" date of resolution. I've had my Boxee Box since November 2010 (date of release) from a preorder and this is STILL an issue. I've been supporting your products and software for YEARS, but this is preventing me from suggesting the box to friends and family members in addition to purchasing another for myself in another room of the house. We need a fix and we need COMMUNICATION from software development team. Have some courtesy for your fellow users and give a little respect back by way of information. We've all been more than patient for this to be resolved. Thank you for your time.
Hide
DM
added a comment -
I held out until about 3 weeks ago - sold my boxee. I assumed that if they can't fix after a year, they probably can't it at all. I'm using the neotv 550 which plays everything flawlessly. I question how they can continue selling the boxee knowing that it doesn't function as advertised. The value of boxee has dropped because of these problems, money and time down the drain - it's unfortunate. Device recall?
Show
DM
added a comment - I held out until about 3 weeks ago - sold my boxee. I assumed that if they can't fix after a year, they probably can't it at all. I'm using the neotv 550 which plays everything flawlessly. I question how they can continue selling the boxee knowing that it doesn't function as advertised. The value of boxee has dropped because of these problems, money and time down the drain - it's unfortunate. Device recall?
Hide
stein-ove
added a comment -
I will return this box and buy a Xtreamer Prodigy 3D or Sidewinder 3. What I can see from other forum is that the firmware is not complete on the 3D side - but it can play BD in any format without audio dropouts, which is a must. They won't fix this problem on the Boxee Box because they can't. I have sent an E-mail to the European PR admin and he could't answer me.
Show
stein-ove
added a comment - I will return this box and buy a Xtreamer Prodigy 3D or Sidewinder 3. What I can see from other forum is that the firmware is not complete on the 3D side - but it can play BD in any format without audio dropouts, which is a must. They won't fix this problem on the Boxee Box because they can't. I have sent an E-mail to the European PR admin and he could't answer me.
Hide
Still have the Boxee and still hopeful but it is no longer my primary device since it cannot handle TrueHD and HD Master Audio without dropouts.
Show
Bill Cohen
added a comment - - edited Still have the Boxee and still hopeful but it is no longer my primary device since it cannot handle TrueHD and HD Master Audio without dropouts.
Hide
Jason M Page
added a comment -
Can we keep the advertisements for other boxes out of this JIRA report? This should be for tracking progress of getting this bug fixed, because, you know, we all bought these devices and this is supposed to work.
Show
Jason M Page
added a comment - Can we keep the advertisements for other boxes out of this JIRA report? This should be for tracking progress of getting this bug fixed, because, you know, we all bought these devices and this is supposed to work.
Hide
Paul F
added a comment -
I think for a ticket that has been open for over a year, for a problem they supposedly had a "solid" solution that was just awaiting paperwork, then suddenly went dark on..."advertisements" (if that is what you want to call users registering that the bug still exists and has left the realm of tolerable) are the least of the concerns.
I too am on the list of people who no longer have a Boxee Box. Though I gave mine away. It was supposed to play my blurays, but since it couldn't do that, it wasn't good enough (thanks to no folder/series play and no repeat) to replace the WDTV Live I was using on the second TV upstairs, and I built an HTPC for the main room, so I gave it away.
I too am on the list of people who no longer have a Boxee Box. Though I gave mine away. It was supposed to play my blurays, but since it couldn't do that, it wasn't good enough (thanks to no folder/series play and no repeat) to replace the WDTV Live I was using on the second TV upstairs, and I built an HTPC for the main room, so I gave it away.
Show
Paul F
added a comment - I think for a ticket that has been open for over a year, for a problem they supposedly had a "solid" solution that was just awaiting paperwork, then suddenly went dark on..."advertisements" (if that is what you want to call users registering that the bug still exists and has left the realm of tolerable) are the least of the concerns.
I too am on the list of people who no longer have a Boxee Box. Though I gave mine away. It was supposed to play my blurays, but since it couldn't do that, it wasn't good enough (thanks to no folder/series play and no repeat) to replace the WDTV Live I was using on the second TV upstairs, and I built an HTPC for the main room, so I gave it away.
Hide
Jason M Page
added a comment -
Guys, I am as frustrated as anyone, I was one of the original authors of an audio dropout bug, provided uploaded sample files, told the bug was fixed over and over again.... and to top things off I own THREE Boxee Boxes. However it's clear that Boxee has decided not to let us know what is going on with this. I notice that they have plenty of time for nights out at the bars and get togethers, so maybe someone should attend the next one in their area and ask them when they are going to fix this and other issues since clearly they can't be bothered to provide that status here.
Show
Jason M Page
added a comment - Guys, I am as frustrated as anyone, I was one of the original authors of an audio dropout bug, provided uploaded sample files, told the bug was fixed over and over again.... and to top things off I own THREE Boxee Boxes. However it's clear that Boxee has decided not to let us know what is going on with this. I notice that they have plenty of time for nights out at the bars and get togethers, so maybe someone should attend the next one in their area and ask them when they are going to fix this and other issues since clearly they can't be bothered to provide that status here.
Hide
Jace Hirschi
added a comment -
So this video was posted today on the Boxee Facebook page: http://youtu.be/dAy-t4lG5ms
If you slog all the way through it, you'll find everybody's favorite bug is finally addressed as the very last question.
Most troubling is that Avner's response to when it will be fixed was to say, "if and when we release it [the new Intel SDK] the HD audio issue will be resolved."
IF???? Perhaps I'm just fanning the flames here, but if they're not going to respond directly, I guess this is the latest information we have to go by.
If you slog all the way through it, you'll find everybody's favorite bug is finally addressed as the very last question.
Most troubling is that Avner's response to when it will be fixed was to say, "if and when we release it [the new Intel SDK] the HD audio issue will be resolved."
IF???? Perhaps I'm just fanning the flames here, but if they're not going to respond directly, I guess this is the latest information we have to go by.
Show
Jace Hirschi
added a comment - So this video was posted today on the Boxee Facebook page: http://youtu.be/dAy-t4lG5ms
If you slog all the way through it, you'll find everybody's favorite bug is finally addressed as the very last question.
Most troubling is that Avner's response to when it will be fixed was to say, "if and when we release it [the new Intel SDK] the HD audio issue will be resolved."
IF???? Perhaps I'm just fanning the flames here, but if they're not going to respond directly, I guess this is the latest information we have to go by.
Hide
Kristoffer Rasmussen
added a comment -
Some- or everyone should really send the link to this page along with a short story, to every online and printed computer related and home audio magazines.
Things tend to happen a lot faster when spoken of in the media.
It makes me sick to my stomach that I have recommended countless boxes, it's quite embarrassing and frustrating when people returns asking about this problem.
Things tend to happen a lot faster when spoken of in the media.
It makes me sick to my stomach that I have recommended countless boxes, it's quite embarrassing and frustrating when people returns asking about this problem.
Show
Kristoffer Rasmussen
added a comment - Some- or everyone should really send the link to this page along with a short story, to every online and printed computer related and home audio magazines.
Things tend to happen a lot faster when spoken of in the media.
It makes me sick to my stomach that I have recommended countless boxes, it's quite embarrassing and frustrating when people returns asking about this problem.
Hide
Yuval Tal [Boxee] added a comment - 12/Nov/11 3:14 PM
Hey guys, quick update.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
No disrespect Yuval, but what happened to the "I'll keep you posted on progress." It's been 5 months and there has not been any further updates from you on this issue. We all understand certification can take awhile but a simple, "We're looking at another so many days, months, years" would really be comforting to alot of folks. Keeping your customers in the loop on big issues like this goes a long way towards keeping current customers as FUTURE customers.
Hey guys, quick update.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
No disrespect Yuval, but what happened to the "I'll keep you posted on progress." It's been 5 months and there has not been any further updates from you on this issue. We all understand certification can take awhile but a simple, "We're looking at another so many days, months, years" would really be comforting to alot of folks. Keeping your customers in the loop on big issues like this goes a long way towards keeping current customers as FUTURE customers.
Show
William Johnson
added a comment - - edited Yuval Tal [Boxee] added a comment - 12/Nov/11 3:14 PM
Hey guys, quick update.
So I have some good news. Finally it seems that Intel has resolved the bug in the HDMI driver that causes the audio drop outs. We have run some tests on our end and we can no longer reproduce it on our development boxes. This still requires further testing but it's looking good.
The "bad news" is that in order to get this fix we will need to update to a newer Intel SDK that includes this fix. This SDK will require us a to perform a chain of certifications which will take a while to complete. We are currently targeting a February - March release. It's still too early to commit to a specific date.
I'll keep you posted on progress.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
No disrespect Yuval, but what happened to the "I'll keep you posted on progress." It's been 5 months and there has not been any further updates from you on this issue. We all understand certification can take awhile but a simple, "We're looking at another so many days, months, years" would really be comforting to alot of folks. Keeping your customers in the loop on big issues like this goes a long way towards keeping current customers as FUTURE customers.
Hide
Jeff Jonker
added a comment -
i watched that fire side chat and was also disturbed to hear the "if and when" we release the new SDK. what the hell does that mean? no update for boxee box 1.0? save that for a new device down the road?
again, you guys NEED to provide an update ASAP!
again, you guys NEED to provide an update ASAP!
Show
Jeff Jonker
added a comment - i watched that fire side chat and was also disturbed to hear the "if and when" we release the new SDK. what the hell does that mean? no update for boxee box 1.0? save that for a new device down the road?
again, you guys NEED to provide an update ASAP!
Show
Eric Van Boven
added a comment - Lucky march is almost over.
Hide
Erez Shermer
added a comment -
Last week I wrote to Boxee Support to ask if they have a time estimate for fixing this bug and got the following short reply:
marcel hass, Mar 21 10:52 am (EDT):
Hi
We have no timeline on when the sdk will be available
Regards
Marcel
Following this I immediately purchased a Popcorn Hour A300, which so far flawlessly played a few DTS-HD movies.
However I'm terribly frustrated by the A300 UI, even after major customizations (YAMJ), so I'm still not happy :( If Boxee fix this single issue I will happily sell the A300 and go back...
marcel hass, Mar 21 10:52 am (EDT):
Hi
We have no timeline on when the sdk will be available
Regards
Marcel
Following this I immediately purchased a Popcorn Hour A300, which so far flawlessly played a few DTS-HD movies.
However I'm terribly frustrated by the A300 UI, even after major customizations (YAMJ), so I'm still not happy :( If Boxee fix this single issue I will happily sell the A300 and go back...
Show
Erez Shermer
added a comment - Last week I wrote to Boxee Support to ask if they have a time estimate for fixing this bug and got the following short reply:
marcel hass, Mar 21 10:52 am (EDT):
Hi
We have no timeline on when the sdk will be available
Regards
Marcel
Following this I immediately purchased a Popcorn Hour A300, which so far flawlessly played a few DTS-HD movies.
However I'm terribly frustrated by the A300 UI, even after major customizations (YAMJ), so I'm still not happy :( If Boxee fix this single issue I will happily sell the A300 and go back...
Hide
James Miller
added a comment -
FWIW, there is now a build of XBMC Eden that flawlessly support HD audio bitstreaming (check the Development Forum at xbmc.org). I've paired this with a Zotac ZBOX AD10, and while it required more setup and configuration than the boxee box, the end result has all the functionality I wanted from boxee with an even better user experience. This solution allowed me to fully retire the boxee without any negative feedback from my family.
Show
James Miller
added a comment - FWIW, there is now a build of XBMC Eden that flawlessly support HD audio bitstreaming (check the Development Forum at xbmc.org). I've paired this with a Zotac ZBOX AD10, and while it required more setup and configuration than the boxee box, the end result has all the functionality I wanted from boxee with an even better user experience. This solution allowed me to fully retire the boxee without any negative feedback from my family.
Hide
Scott F
added a comment -
Since the latest firmware update my box freezes nearly every time it is left idle for 10 minutes or longer, I have given up trying to play HD Audio files, and the Show library constantly looses all online content. I have gone from one of the biggest promoters of this box to someone who is embarrassed to have ever recommended it family and friends. I have never seen a product that produces more and more bugs with every single update.
Show
Scott F
added a comment - Since the latest firmware update my box freezes nearly every time it is left idle for 10 minutes or longer, I have given up trying to play HD Audio files, and the Show library constantly looses all online content. I have gone from one of the biggest promoters of this box to someone who is embarrassed to have ever recommended it family and friends. I have never seen a product that produces more and more bugs with every single update.
Hide
Kristoffer Rasmussen
added a comment -
Well my story is very similar to Scott's. The only difference is that I have been experiencing non consistent bugs, like freezing, rebooting, can't turn off and more since I got the box(first day available)
Each time the SMB would act up, and drop all my connected drives (Windows 7 and QNAP NAS) I reset to factory defaults, and experienced symptoms above(Even on same firmware)
I can't see any other reason to the lack of information from Boxee, that they know it can't be fixed and chooses to be silent about it, so people don't demand their money back, lawsuits or people stop buying their product. I urge you to read my earlier comment about writing an email to your known renowned printed or online magazines. Things tend to happen a lot faster when the media is involved.
I really really hate to do this, but this farce have gone on long enough.
Each time the SMB would act up, and drop all my connected drives (Windows 7 and QNAP NAS) I reset to factory defaults, and experienced symptoms above(Even on same firmware)
I can't see any other reason to the lack of information from Boxee, that they know it can't be fixed and chooses to be silent about it, so people don't demand their money back, lawsuits or people stop buying their product. I urge you to read my earlier comment about writing an email to your known renowned printed or online magazines. Things tend to happen a lot faster when the media is involved.
I really really hate to do this, but this farce have gone on long enough.
Show
Kristoffer Rasmussen
added a comment - Well my story is very similar to Scott's. The only difference is that I have been experiencing non consistent bugs, like freezing, rebooting, can't turn off and more since I got the box(first day available)
Each time the SMB would act up, and drop all my connected drives (Windows 7 and QNAP NAS) I reset to factory defaults, and experienced symptoms above(Even on same firmware)
I can't see any other reason to the lack of information from Boxee, that they know it can't be fixed and chooses to be silent about it, so people don't demand their money back, lawsuits or people stop buying their product. I urge you to read my earlier comment about writing an email to your known renowned printed or online magazines. Things tend to happen a lot faster when the media is involved.
I really really hate to do this, but this farce have gone on long enough.
Hide
I think Kristoffer has an excellent suggestion. I have rounded up the following email addresses and contact form sites. To each of these, I emailed the following:
********************************************************************************************************************************************
Hello keeper of the tech bull-horn,
A seemingly unheard group of your readers are in need of your help!
The BoxeeBox, while amazing on many levels, has had a significant issue since it's first day on the market. Despite marketing to the contrary, the BoxeeBox has never successfully been able to play lossless audio from locally-streamed video files. Considering this is one of the primary purposes of the box, this omission has not been well received.
For at least 15 months, this bug has been raised by users, then marked as resolved by Boxee only to be shown to be unfixed. Finally, 6 months ago it was announced that the bug could only be fixed through implementation of a new SDK from Intel. Promises were made that it would be resolved and regular updates would be issued.
The situation has been partially chronicled here: http://jira.boxee.tv/browse/BOXEE-7914
Not only has the issue not been resolved, but Boxee has been pretty much completely silent since that announcement. On March 12th, the boxee CEO Avner Ronin delivered a "fire-side" chat in which he was asked about this bug. The response suggested that the bug may not ever be fixed.
SOOOOO..... there are now potentially hundreds if not thousands of folks, including myself, who purchased this device and then waited months and months on the good word of the developers that this issue would be resolved. It hasn't. We're now past the ability to return the box. That said, most of us don't want to return it. It's MOSTLY amazing. But what we don't want is a box that was sold with one promise only to be an different thing entirely. We think this is worthy of a post on your site. We hope you agree.
Thanks for your time.
Jace Hirschi
my personal email included here
************************************************************************************************************************
I have now sent that, and encourage you to do something similar, to the following:
tips@thenextweb.com
tips@lifehacker.com
news@mashable.com
press-leads@gigaom.com
tips@techcrunch.com
tips@gizmodo.com
http://www.engadget.com/contact/tips/
http://gdgt.com/contact/
http://arstechnica.com/site/contact-ars-technica.ars
http://www.cnet.com/cnet-news-editors/
http://www.slashgear.com/contact/
http://www.dlink.com/contactus/feedback/
http://www.wired.com/about/feedback/
http://slashdot.org/submission
http://www.theverge.com/tip-us
********************************************************************************************************************************************
Hello keeper of the tech bull-horn,
A seemingly unheard group of your readers are in need of your help!
The BoxeeBox, while amazing on many levels, has had a significant issue since it's first day on the market. Despite marketing to the contrary, the BoxeeBox has never successfully been able to play lossless audio from locally-streamed video files. Considering this is one of the primary purposes of the box, this omission has not been well received.
For at least 15 months, this bug has been raised by users, then marked as resolved by Boxee only to be shown to be unfixed. Finally, 6 months ago it was announced that the bug could only be fixed through implementation of a new SDK from Intel. Promises were made that it would be resolved and regular updates would be issued.
The situation has been partially chronicled here: http://jira.boxee.tv/browse/BOXEE-7914
Not only has the issue not been resolved, but Boxee has been pretty much completely silent since that announcement. On March 12th, the boxee CEO Avner Ronin delivered a "fire-side" chat in which he was asked about this bug. The response suggested that the bug may not ever be fixed.
SOOOOO..... there are now potentially hundreds if not thousands of folks, including myself, who purchased this device and then waited months and months on the good word of the developers that this issue would be resolved. It hasn't. We're now past the ability to return the box. That said, most of us don't want to return it. It's MOSTLY amazing. But what we don't want is a box that was sold with one promise only to be an different thing entirely. We think this is worthy of a post on your site. We hope you agree.
Thanks for your time.
Jace Hirschi
my personal email included here
************************************************************************************************************************
I have now sent that, and encourage you to do something similar, to the following:
tips@thenextweb.com
tips@lifehacker.com
news@mashable.com
press-leads@gigaom.com
tips@techcrunch.com
tips@gizmodo.com
http://www.engadget.com/contact/tips/
http://gdgt.com/contact/
http://arstechnica.com/site/contact-ars-technica.ars
http://www.cnet.com/cnet-news-editors/
http://www.slashgear.com/contact/
http://www.dlink.com/contactus/feedback/
http://www.wired.com/about/feedback/
http://slashdot.org/submission
http://www.theverge.com/tip-us
Show
Jace Hirschi
added a comment - - edited I think Kristoffer has an excellent suggestion. I have rounded up the following email addresses and contact form sites. To each of these, I emailed the following:
********************************************************************************************************************************************
Hello keeper of the tech bull-horn,
A seemingly unheard group of your readers are in need of your help!
The BoxeeBox, while amazing on many levels, has had a significant issue since it's first day on the market. Despite marketing to the contrary, the BoxeeBox has never successfully been able to play lossless audio from locally-streamed video files. Considering this is one of the primary purposes of the box, this omission has not been well received.
For at least 15 months, this bug has been raised by users, then marked as resolved by Boxee only to be shown to be unfixed. Finally, 6 months ago it was announced that the bug could only be fixed through implementation of a new SDK from Intel. Promises were made that it would be resolved and regular updates would be issued.
The situation has been partially chronicled here: http://jira.boxee.tv/browse/BOXEE-7914
Not only has the issue not been resolved, but Boxee has been pretty much completely silent since that announcement. On March 12th, the boxee CEO Avner Ronin delivered a "fire-side" chat in which he was asked about this bug. The response suggested that the bug may not ever be fixed.
SOOOOO..... there are now potentially hundreds if not thousands of folks, including myself, who purchased this device and then waited months and months on the good word of the developers that this issue would be resolved. It hasn't. We're now past the ability to return the box. That said, most of us don't want to return it. It's MOSTLY amazing. But what we don't want is a box that was sold with one promise only to be an different thing entirely. We think this is worthy of a post on your site. We hope you agree.
Thanks for your time.
Jace Hirschi
my personal email included here
************************************************************************************************************************
I have now sent that, and encourage you to do something similar, to the following:
tips@thenextweb.com
tips@lifehacker.com
news@mashable.com
press-leads@gigaom.com
tips@techcrunch.com
tips@gizmodo.com
http://www.engadget.com/contact/tips/
http://gdgt.com/contact/
http://arstechnica.com/site/contact-ars-technica.ars
http://www.cnet.com/cnet-news-editors/
http://www.slashgear.com/contact/
http://www.dlink.com/contactus/feedback/
http://www.wired.com/about/feedback/
http://slashdot.org/submission
http://www.theverge.com/tip-us
Hide
Justin Vasquez
added a comment -
I also did the same, the only difference is I added that it also affects LOCAL content (USB Hard drives), not just streaming content. Something needs to be done, and together we can raise awareness and hurt Boxee & D-Link's profits IF this issue is not resolved. Join up and make your voice heard everyone, the revolution for the Boxee Box begins here to regain our products PROMISED functionality!
Show
Justin Vasquez
added a comment - I also did the same, the only difference is I added that it also affects LOCAL content (USB Hard drives), not just streaming content. Something needs to be done, and together we can raise awareness and hurt Boxee & D-Link's profits IF this issue is not resolved. Join up and make your voice heard everyone, the revolution for the Boxee Box begins here to regain our products PROMISED functionality!
Hide
Jace Hirschi
added a comment -
That is a good point of clarification, Justin.
In my post, I used the word "streamed' because I pull them from network attached storage. But they are ultimately "local" rather than front the internet.
I'm going to edit that post of mine to clarify.
Thanks.
In my post, I used the word "streamed' because I pull them from network attached storage. But they are ultimately "local" rather than front the internet.
I'm going to edit that post of mine to clarify.
Thanks.
Show
Jace Hirschi
added a comment - That is a good point of clarification, Justin.
In my post, I used the word "streamed' because I pull them from network attached storage. But they are ultimately "local" rather than front the internet.
I'm going to edit that post of mine to clarify.
Thanks.
Hide
haveringcottage
added a comment -
Yuval Tal, please could you provide an update on the SDK 25 release? I appreciate that estimating a release timescale is not a good idea, but if you could just tell us how far along the certification process you are .... 50%? 80%? This way, we will have some idea of the scale of the work to be done, and you dont have to commit to a date.....
Show
haveringcottage
added a comment - Yuval Tal, please could you provide an update on the SDK 25 release? I appreciate that estimating a release timescale is not a good idea, but if you could just tell us how far along the certification process you are .... 50%? 80%? This way, we will have some idea of the scale of the work to be done, and you dont have to commit to a date.....
Hide
david
added a comment -
avner is having another fireside chat today at 14:00 EDT - i'd suggest bombarding him with your questions and concerns regarding this issue and his previous comment of 'if and when'...
http://twitter.com/#!/boxee/status/187186511358332928
http://twitter.com/#!/boxee/status/187186511358332928
Hide
Jules Topalian
added a comment -
After watching today's fireside chat, I feel like this SDK that contains the fix for this issue is completely on the back burner for Avner and the boxee team, if the issue exists at all for them.
Show
Jules Topalian
added a comment - After watching today's fireside chat, I feel like this SDK that contains the fix for this issue is completely on the back burner for Avner and the boxee team, if the issue exists at all for them.
Hide
Geir Borch
added a comment -
I agree Jules. First of all, it almost didn't seem that they wanted to go into the issue, and then it was pretty obvious that they were a really long way from implementing the new SDK.
Show
Geir Borch
added a comment - I agree Jules. First of all, it almost didn't seem that they wanted to go into the issue, and then it was pretty obvious that they were a really long way from implementing the new SDK.
Hide
Mike Scattergood
added a comment -
Actually, Avner indicated they don't even have the SDK yet. At least that what I got from his comments.
Show
Mike Scattergood
added a comment - Actually, Avner indicated they don't even have the SDK yet. At least that what I got from his comments.
Hide
Eric Van Boven
added a comment -
I laughed at the part where Avner said they need time. A year and half not enough? From his comments it sounds like the SDK is alot of work and boxee is evaluating whether to continue with it or not. If they do continue it will take a lot of time probably 6 months- a year. Even though his comments are if and when I still think they already have it as a programmer for them had said they had it and it had cured the issues but that certification was holding it up. Either someone is lying or they are not on the same page. All I know though is that a year and half should have been enough because the bug was identified I think a year ago, nothing should take a year to fix even though they have to wait for intel. I have a feeling the if and when means Boxee is hoping to have new hardware out and they can just forget about it. Probably based on tegra 3 as tegra 2 was what was supposed to be in the box in the first place before switching to the intel. I think a lot of consumers will be pissed having to buy a new box to get this feature, but they will have to as boxee can just say they will fix it with boxee 1 in about 2-3 years.
Show
Eric Van Boven
added a comment - I laughed at the part where Avner said they need time. A year and half not enough? From his comments it sounds like the SDK is alot of work and boxee is evaluating whether to continue with it or not. If they do continue it will take a lot of time probably 6 months- a year. Even though his comments are if and when I still think they already have it as a programmer for them had said they had it and it had cured the issues but that certification was holding it up. Either someone is lying or they are not on the same page. All I know though is that a year and half should have been enough because the bug was identified I think a year ago, nothing should take a year to fix even though they have to wait for intel. I have a feeling the if and when means Boxee is hoping to have new hardware out and they can just forget about it. Probably based on tegra 3 as tegra 2 was what was supposed to be in the box in the first place before switching to the intel. I think a lot of consumers will be pissed having to buy a new box to get this feature, but they will have to as boxee can just say they will fix it with boxee 1 in about 2-3 years.
Hide
Stephen Van Siclen
added a comment -
Really! This is starting to get on my nerves and it needs a fix NOW! If certification is the problem, issue an unsupported hotfix and let those of us who want it take our chances...It can't possibly make the situation worse.
Show
Stephen Van Siclen
added a comment - Really! This is starting to get on my nerves and it needs a fix NOW! If certification is the problem, issue an unsupported hotfix and let those of us who want it take our chances...It can't possibly make the situation worse.
Hide
Jules Topalian
added a comment -
I agree, just release an unsupported update.
You told it was fixed, which means that you must have done some testing (otherwise, it wouldn't be very responsible for you to say it's fixed), so give us some unsupported software. Stephen is right, it can't be worse then what we're dealing with.
You told it was fixed, which means that you must have done some testing (otherwise, it wouldn't be very responsible for you to say it's fixed), so give us some unsupported software. Stephen is right, it can't be worse then what we're dealing with.
Show
Jules Topalian
added a comment - I agree, just release an unsupported update.
You told it was fixed, which means that you must have done some testing (otherwise, it wouldn't be very responsible for you to say it's fixed), so give us some unsupported software. Stephen is right, it can't be worse then what we're dealing with.
Hide
Justin Vasquez
added a comment -
Boxee, it's developers, Avner, D-Link: They have ALL lost my respect. I've stopped giving two flips about The (now aging along it's problems like this) Boxee Box & Software. I bought a NEW HDTV to have my Local USB 720p/1080p files to play directly on the unit via USB connections. This is my F-U to Boxee regarding my LOCAL Content. Hell, my new TV is able to have Apps too: Hulu+ (still absent from Boxee Box), Netflix, Internet, etc... Boxee wanted its software adopted by the masses and enlisted D-Link to help bring the hardware. Then Boxee stopped supporting it's software on anything BUT the Boxee Box, now we have an INFERIOR product with a less than stellar support and even lack of communication or CARING about their consumers.
I'm done with Boxee, and I'm done with telling people to even consider Boxee Box when looking for a set-top unit. Just buy a new HDTV - even models from 3 years ago have all the capabilities I've mentioned and you can grab a 40"+ for less than $500 most of the time NEW! ($300 more than Boxee Box...).
In closing, F-Off Boxee. You've burned me for the last time!
I'm done with Boxee, and I'm done with telling people to even consider Boxee Box when looking for a set-top unit. Just buy a new HDTV - even models from 3 years ago have all the capabilities I've mentioned and you can grab a 40"+ for less than $500 most of the time NEW! ($300 more than Boxee Box...).
In closing, F-Off Boxee. You've burned me for the last time!
Show
Justin Vasquez
added a comment - Boxee, it's developers, Avner, D-Link: They have ALL lost my respect. I've stopped giving two flips about The (now aging along it's problems like this) Boxee Box & Software. I bought a NEW HDTV to have my Local USB 720p/1080p files to play directly on the unit via USB connections. This is my F-U to Boxee regarding my LOCAL Content. Hell, my new TV is able to have Apps too: Hulu+ (still absent from Boxee Box), Netflix, Internet, etc... Boxee wanted its software adopted by the masses and enlisted D-Link to help bring the hardware. Then Boxee stopped supporting it's software on anything BUT the Boxee Box, now we have an INFERIOR product with a less than stellar support and even lack of communication or CARING about their consumers.
I'm done with Boxee, and I'm done with telling people to even consider Boxee Box when looking for a set-top unit. Just buy a new HDTV - even models from 3 years ago have all the capabilities I've mentioned and you can grab a 40"+ for less than $500 most of the time NEW! ($300 more than Boxee Box...).
In closing, F-Off Boxee. You've burned me for the last time!
Hide
Rutger Jönåker
added a comment -
I recently bought the boxee. Had to downgrade, and it seems to have solved the audio dropouts I was experiencing with DTS and DTS HD. It's a bummer as I'm missing some features of the recent firmware...
Show
Rutger Jönåker
added a comment - I recently bought the boxee. Had to downgrade, and it seems to have solved the audio dropouts I was experiencing with DTS and DTS HD. It's a bummer as I'm missing some features of the recent firmware...
Hide
You have missed your estimated February or March release date for this fix. Could we get a new estimated release date for this fix? There seems to be no other firmware updates between HEIDI.1 and HEIDI25 being worked on so I'm guessing your close to a HEIDI25 release? Thanks in advance for your response
Show
William Johnson
added a comment - - edited You have missed your estimated February or March release date for this fix. Could we get a new estimated release date for this fix? There seems to be no other firmware updates between HEIDI.1 and HEIDI25 being worked on so I'm guessing your close to a HEIDI25 release? Thanks in advance for your response
Hide
William Johnson
added a comment -
Please take the time to vote and leave feedback on the HD Audio Dropouts issue on the Boxee forum in my thread:
Do you think Boxee will fix HD Audio Dropouts?
http://forums.boxee.tv/showthread.php?t=60793
Do you think Boxee will fix HD Audio Dropouts?
http://forums.boxee.tv/showthread.php?t=60793
Show
William Johnson
added a comment - Please take the time to vote and leave feedback on the HD Audio Dropouts issue on the Boxee forum in my thread:
Do you think Boxee will fix HD Audio Dropouts?
http://forums.boxee.tv/showthread.php?t=60793
Hide
markus hübner
added a comment -
It's a shame and a complete joke what Boxee is doing here!! Promising to fix this crucial bug and getting customers to believe and buy this ... and at the end betraying customers in such a blatant way :-(
Show
markus hübner
added a comment - It's a shame and a complete joke what Boxee is doing here!! Promising to fix this crucial bug and getting customers to believe and buy this ... and at the end betraying customers in such a blatant way :-(
Hide
Magnus Marshall
added a comment -
Unfortunately this has always been the case.
If you watch the fireside chats you well always hear if and when on any issues.
Intel doesn't support there own discounted products and they certainly don't support other peoples product.
Boxee known about this and the box itself is always been a beta product.
A dry run if you well to work out the bug for future versions and that all fine and great if you are willing to support what you put out.
Sadly boxee shown a major lack of both support and honesty in a effort to keep selling a box with serious issues.
No one can seriously think that they couldn't fix scanning or prevent lockups when the server develops problems.
But they want those usage statistics extra and son on so they leave the mess as is.
The problem is the greed is in control and no the geeks who would have easily worked out the bugs ages ago.
Can Hd audio bee actually fixed?
There's always a possibility of a software work around but given Boxee track record on fixing even little things i wouldn't count on it.
If you watch the fireside chats you well always hear if and when on any issues.
Intel doesn't support there own discounted products and they certainly don't support other peoples product.
Boxee known about this and the box itself is always been a beta product.
A dry run if you well to work out the bug for future versions and that all fine and great if you are willing to support what you put out.
Sadly boxee shown a major lack of both support and honesty in a effort to keep selling a box with serious issues.
No one can seriously think that they couldn't fix scanning or prevent lockups when the server develops problems.
But they want those usage statistics extra and son on so they leave the mess as is.
The problem is the greed is in control and no the geeks who would have easily worked out the bugs ages ago.
Can Hd audio bee actually fixed?
There's always a possibility of a software work around but given Boxee track record on fixing even little things i wouldn't count on it.
Show
Magnus Marshall
added a comment - Unfortunately this has always been the case.
If you watch the fireside chats you well always hear if and when on any issues.
Intel doesn't support there own discounted products and they certainly don't support other peoples product.
Boxee known about this and the box itself is always been a beta product.
A dry run if you well to work out the bug for future versions and that all fine and great if you are willing to support what you put out.
Sadly boxee shown a major lack of both support and honesty in a effort to keep selling a box with serious issues.
No one can seriously think that they couldn't fix scanning or prevent lockups when the server develops problems.
But they want those usage statistics extra and son on so they leave the mess as is.
The problem is the greed is in control and no the geeks who would have easily worked out the bugs ages ago.
Can Hd audio bee actually fixed?
There's always a possibility of a software work around but given Boxee track record on fixing even little things i wouldn't count on it.
Hide
Scott F
added a comment -
I think the most frustrating thing about this is that they led us along for so long. Emailing back and forth between Marcel Hass with bug reports and updates on the dropout testing. Hours of testing and data collection for a product which turned out to be way worse then it was before the recent updates. If boxee ever does try to release a 2nd gen box, I can't wait to see the list of warnings to future consumers in the pre release reviews.
Show
Scott F
added a comment - I think the most frustrating thing about this is that they led us along for so long. Emailing back and forth between Marcel Hass with bug reports and updates on the dropout testing. Hours of testing and data collection for a product which turned out to be way worse then it was before the recent updates. If boxee ever does try to release a 2nd gen box, I can't wait to see the list of warnings to future consumers in the pre release reviews.
Hide
William Johnson
added a comment -
All people in this thread should take the time to sign the petition that user innovativevsregressive took the time to setup.
Release updated SDK for the Intel CE4100 Chipset
http://www.gopetition.com/petitions/release-updated-sdk-for-the-intel-ce4100-chipset.html
Release updated SDK for the Intel CE4100 Chipset
http://www.gopetition.com/petitions/release-updated-sdk-for-the-intel-ce4100-chipset.html
Show
William Johnson
added a comment - All people in this thread should take the time to sign the petition that user innovativevsregressive took the time to setup.
Release updated SDK for the Intel CE4100 Chipset
http://www.gopetition.com/petitions/release-updated-sdk-for-the-intel-ce4100-chipset.html
Hide
Rutger Jönåker
added a comment -
On my Boxee, this problem doesn't happen with firmware 1.1. How come they can't do what they did then to resolve this? I want to be able to use this box properly. Now I lack Spotify and the Youtube app :-(
Show
Rutger Jönåker
added a comment - On my Boxee, this problem doesn't happen with firmware 1.1. How come they can't do what they did then to resolve this? I want to be able to use this box properly. Now I lack Spotify and the Youtube app :-(
Hide
William Johnson
added a comment -
Because it wouldn't pass certification.
Yuval Tal [Boxee] added a comment - 14/Nov/11 4:18 AM
We are working certifications as quickly as possible. Believe me, we want to fix it as much as you do. Switching back to software is not a possibility as it is not certified (and cannot be certified) by Dolby and DTS.
Yuval Tal [Boxee] added a comment - 14/Nov/11 4:18 AM
We are working certifications as quickly as possible. Believe me, we want to fix it as much as you do. Switching back to software is not a possibility as it is not certified (and cannot be certified) by Dolby and DTS.
Show
William Johnson
added a comment - Because it wouldn't pass certification.
Yuval Tal [Boxee] added a comment - 14/Nov/11 4:18 AM
We are working certifications as quickly as possible. Believe me, we want to fix it as much as you do. Switching back to software is not a possibility as it is not certified (and cannot be certified) by Dolby and DTS.
Hide
Saihou M
added a comment -
I have tried to refrain from getting involve in this back and forth, silent treatment or whatever is going on as this was setup for bug reporting only. The truth stinks ofcourse but laying it all out there will get these folks off your back and give you time if that's you need to get this mess fix. Communication, enough said. Personally I have moved on and in the process of building a new HTPC. Did preliminary testing on my desktop(i7-2600k) CPU at 8% for 1080p ISO so an i3-2120T is way more that enough. I hope they get this fix. I will be checking in from time to time to see if any progress.
Show
Saihou M
added a comment - I have tried to refrain from getting involve in this back and forth, silent treatment or whatever is going on as this was setup for bug reporting only. The truth stinks ofcourse but laying it all out there will get these folks off your back and give you time if that's you need to get this mess fix. Communication, enough said. Personally I have moved on and in the process of building a new HTPC. Did preliminary testing on my desktop(i7-2600k) CPU at 8% for 1080p ISO so an i3-2120T is way more that enough. I hope they get this fix. I will be checking in from time to time to see if any progress.
Hide
Eric Van Boven
added a comment -
All I can say about the developer comment is how could Boxee get certified on hardware base with Dolby DTS if it has this issue? If the software cant get certified and it WORKED how can hardware get certified and NOT WORK? Give us a beta without certification using software to satisify us for a year while you work on it then switch it to hardware.
Show
Eric Van Boven
added a comment - All I can say about the developer comment is how could Boxee get certified on hardware base with Dolby DTS if it has this issue? If the software cant get certified and it WORKED how can hardware get certified and NOT WORK? Give us a beta without certification using software to satisify us for a year while you work on it then switch it to hardware.
Hide
Henrik Wils
added a comment -
This is not just a problem with lossless. I experience 2-4 (very short) dropouts during a movie and it happen with any audio source. I playback mkv's with just Core DTS track or lossy AC3 with x264 encoded video through HDMI to my Onkyo receiver.
A while ago this problem changed after a firmware update from Boxee - Before it were long dropouts (like 1-1.5 sec), but just as frequent. It's a bit less annoying now that you don't really lose dialogue, but it's still very annoying. PLEASE FIX IT! Please come with an official explanation of the status and investigation of this bug and tell us what we can do to help you resolve it.
A while ago this problem changed after a firmware update from Boxee - Before it were long dropouts (like 1-1.5 sec), but just as frequent. It's a bit less annoying now that you don't really lose dialogue, but it's still very annoying. PLEASE FIX IT! Please come with an official explanation of the status and investigation of this bug and tell us what we can do to help you resolve it.
Show
Henrik Wils
added a comment - This is not just a problem with lossless. I experience 2-4 (very short) dropouts during a movie and it happen with any audio source. I playback mkv's with just Core DTS track or lossy AC3 with x264 encoded video through HDMI to my Onkyo receiver.
A while ago this problem changed after a firmware update from Boxee - Before it were long dropouts (like 1-1.5 sec), but just as frequent. It's a bit less annoying now that you don't really lose dialogue, but it's still very annoying. PLEASE FIX IT! Please come with an official explanation of the status and investigation of this bug and tell us what we can do to help you resolve it.
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Frank Thoennes
added a comment -
Well, I've had a boxee for 24 hours now. I'm about to return it as this JIRA issue and whats I can find on the 'web has led me to believe that this will not be fixed. I had thought boxee was finally the "does-everything i need" solution, but audio drop outs, particularly with Dolby TrueHD are simply too annoying. Guess it's another media player for streaming/local content and back to Apple TV for Netflix (which is all it is really useful for)
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Frank Thoennes
added a comment - Well, I've had a boxee for 24 hours now. I'm about to return it as this JIRA issue and whats I can find on the 'web has led me to believe that this will not be fixed. I had thought boxee was finally the "does-everything i need" solution, but audio drop outs, particularly with Dolby TrueHD are simply too annoying. Guess it's another media player for streaming/local content and back to Apple TV for Netflix (which is all it is really useful for)
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Justin Vasquez
added a comment -
@Frank - I've had a Boxee Box since November 2010. This box USE to work... Now it's a piece is crap. Return it and do what I did a month ago (after finally getting fed up with Boxee's lack of support of this issue):
1) Buy a new PC (cheap, don't need much)
2) Download XBMC and install on PC
3) Get a IR (Infrared) USB receiver that is compatible with Windows 7
Enjoy. Boxee is now a BAD DREAM from which I am awake from. Spread the word: Boxee Box = BAD!
1) Buy a new PC (cheap, don't need much)
2) Download XBMC and install on PC
3) Get a IR (Infrared) USB receiver that is compatible with Windows 7
Enjoy. Boxee is now a BAD DREAM from which I am awake from. Spread the word: Boxee Box = BAD!
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Justin Vasquez
added a comment - @Frank - I've had a Boxee Box since November 2010. This box USE to work... Now it's a piece is crap. Return it and do what I did a month ago (after finally getting fed up with Boxee's lack of support of this issue):
1) Buy a new PC (cheap, don't need much)
2) Download XBMC and install on PC
3) Get a IR (Infrared) USB receiver that is compatible with Windows 7
Enjoy. Boxee is now a BAD DREAM from which I am awake from. Spread the word: Boxee Box = BAD!
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Paul F
added a comment -
...lol. Because they don't give a shit.
Seriously, out of everything they said, not one damned bit of it came to fruition. And then they just ignored it. No "shit, guys, sorry, it's a bug in Intel's Atom" or anything just a silent "go screw".
Real shame too, because it IS the best streamer out there, but I'll be damned if I ever spend another dime on their products.
Seriously, out of everything they said, not one damned bit of it came to fruition. And then they just ignored it. No "shit, guys, sorry, it's a bug in Intel's Atom" or anything just a silent "go screw".
Real shame too, because it IS the best streamer out there, but I'll be damned if I ever spend another dime on their products.
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Paul F
added a comment - ...lol. Because they don't give a shit.
Seriously, out of everything they said, not one damned bit of it came to fruition. And then they just ignored it. No "shit, guys, sorry, it's a bug in Intel's Atom" or anything just a silent "go screw".
Real shame too, because it IS the best streamer out there, but I'll be damned if I ever spend another dime on their products.
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Jeff Jonker
added a comment -
could be one of a few reasons. the current hardware is dead and not to be touched again as they are working on a new hardware revision.
or the current hardware is dead and there are no plans of an upgrade.
in either case, it is unacceptable to not provide the community with an update.
something is better nothing.
or the current hardware is dead and there are no plans of an upgrade.
in either case, it is unacceptable to not provide the community with an update.
something is better nothing.
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Jeff Jonker
added a comment - could be one of a few reasons. the current hardware is dead and not to be touched again as they are working on a new hardware revision.
or the current hardware is dead and there are no plans of an upgrade.
in either case, it is unacceptable to not provide the community with an update.
something is better nothing.
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Nick Koontz
added a comment -
I think it's the fact that intel abandoned and dropped support for this chip shortly after the boxee crew were last commenting about this situation and the fix in a hopeful manner. They may not be able to blame Intel for the issue due to maybe a contract for the next gen boxee using their future chip, as a conflict of interest of sorts. Either way, the least they could do is leak the fixed sdk and firmware out on the torrent sites unnoficially if it's yet to be licensed and they are not going through with them. I mean come on guys help us out with something here!!! unless of course that sdk and fixed firmware rumor was just a lie ;) will we ever know?
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Nick Koontz
added a comment - I think it's the fact that intel abandoned and dropped support for this chip shortly after the boxee crew were last commenting about this situation and the fix in a hopeful manner. They may not be able to blame Intel for the issue due to maybe a contract for the next gen boxee using their future chip, as a conflict of interest of sorts. Either way, the least they could do is leak the fixed sdk and firmware out on the torrent sites unnoficially if it's yet to be licensed and they are not going through with them. I mean come on guys help us out with something here!!! unless of course that sdk and fixed firmware rumor was just a lie ;) will we ever know?
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Nick Koontz
added a comment -
If I were you guys I would be on the forums and emailing the boxee team requesting that they leak the fix and sdk if it's usable. if we flood the forums enough it might just happen.
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Nick Koontz
added a comment - If I were you guys I would be on the forums and emailing the boxee team requesting that they leak the fix and sdk if it's usable. if we flood the forums enough it might just happen.
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Nick Koontz
added a comment - they might be under a non-disclosure agreement with intel.
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Paul F
added a comment -
Believe me, they don't give a shit. Theres been attempts to push the story out to tech blogs, and attempts to get them to talk about it on their stupid ass fireside PR sessions. They don't care.
I firmly believe that if you walked up to avner and asked him about this he'd just walk away.
I firmly believe that if you walked up to avner and asked him about this he'd just walk away.
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Paul F
added a comment - Believe me, they don't give a shit. Theres been attempts to push the story out to tech blogs, and attempts to get them to talk about it on their stupid ass fireside PR sessions. They don't care.
I firmly believe that if you walked up to avner and asked him about this he'd just walk away.
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Jules Topalian
added a comment -
Well, I just built an HTPC and slapt XBMC on it. I'm running the reFOCUS skin which I believe looks better than boxee and I'm also bitstream HD audio without issue with an intel i3 2105 processor. It's capable of much more than Boxee and all for $350. I got tired of waiting around for this issue to be resolved.
If you look up this issue board, you'll see that I've made comments and waited for a fix for over a year. I recommend you stop being bullied by this company and spend a little extra on a machine that'll do EVERYTHING you want it to, and will also look exactly the way you want it to... forever. Without needing to buy new hardware for promised feature, year after year.
My 2 cents. Sorry for the negative post, but I am VERY happy with my HTPC running XBMC and would like to see more people freed of checking the forums every day for a new firmware release.
If you look up this issue board, you'll see that I've made comments and waited for a fix for over a year. I recommend you stop being bullied by this company and spend a little extra on a machine that'll do EVERYTHING you want it to, and will also look exactly the way you want it to... forever. Without needing to buy new hardware for promised feature, year after year.
My 2 cents. Sorry for the negative post, but I am VERY happy with my HTPC running XBMC and would like to see more people freed of checking the forums every day for a new firmware release.
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Jules Topalian
added a comment - Well, I just built an HTPC and slapt XBMC on it. I'm running the reFOCUS skin which I believe looks better than boxee and I'm also bitstream HD audio without issue with an intel i3 2105 processor. It's capable of much more than Boxee and all for $350. I got tired of waiting around for this issue to be resolved.
If you look up this issue board, you'll see that I've made comments and waited for a fix for over a year. I recommend you stop being bullied by this company and spend a little extra on a machine that'll do EVERYTHING you want it to, and will also look exactly the way you want it to... forever. Without needing to buy new hardware for promised feature, year after year.
My 2 cents. Sorry for the negative post, but I am VERY happy with my HTPC running XBMC and would like to see more people freed of checking the forums every day for a new firmware release.
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Paul F
added a comment -
Yeah I build an i5 Sandy Bridge HTPC over a year ago after wasting the money on the Boxee. Only mine had slightly higher requirements (full bluray rips, including menus) and an SSD, so software included (TMT5 and AnyDVD HD) I was around $1,200 lol but, yeah, the idea that the boxee really could do enough to replace an HTPC was sadly just a pipe dream.
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Paul F
added a comment - Yeah I build an i5 Sandy Bridge HTPC over a year ago after wasting the money on the Boxee. Only mine had slightly higher requirements (full bluray rips, including menus) and an SSD, so software included (TMT5 and AnyDVD HD) I was around $1,200 lol but, yeah, the idea that the boxee really could do enough to replace an HTPC was sadly just a pipe dream.
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Thomas Kristensen
added a comment -
I agree - HTPC with XBMC or OpenElec is knocking out the Boxee Box totally. And it all can be done with much less and with embedded CPU/GPUs like nVIDIA ION2. However not everyone knows how to BUILD an HTPC from scratch. But there is a solution also for them called Xtreamer Ultra and the new Ultra 2 even comes with pre-installed OpenElec. Now thats nice!
And even for those that are in love with the Cube Design should keep an eye on the Android "Ouya" box coming next year. It will feature a fully XBMC player as well.
So goodbye Boxee Box, may you rest in peace...!
And even for those that are in love with the Cube Design should keep an eye on the Android "Ouya" box coming next year. It will feature a fully XBMC player as well.
So goodbye Boxee Box, may you rest in peace...!
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Thomas Kristensen
added a comment - I agree - HTPC with XBMC or OpenElec is knocking out the Boxee Box totally. And it all can be done with much less and with embedded CPU/GPUs like nVIDIA ION2. However not everyone knows how to BUILD an HTPC from scratch. But there is a solution also for them called Xtreamer Ultra and the new Ultra 2 even comes with pre-installed OpenElec. Now thats nice!
And even for those that are in love with the Cube Design should keep an eye on the Android "Ouya" box coming next year. It will feature a fully XBMC player as well.
So goodbye Boxee Box, may you rest in peace...!
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Jose A Henrichs
added a comment -
Same problem with audio dropouts on AC3 and DTS mainly while playing MKV files. No other audio format tested. Boxee using latest FW to date. Receiver NAD T-775, Samsung PLD8000 with HDMI cables from Audio Quest (Chocolat). Same files on WD live Hub play correctly.
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Jose A Henrichs
added a comment - Same problem with audio dropouts on AC3 and DTS mainly while playing MKV files. No other audio format tested. Boxee using latest FW to date. Receiver NAD T-775, Samsung PLD8000 with HDMI cables from Audio Quest (Chocolat). Same files on WD live Hub play correctly.
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Zach Reneau
added a comment -
Just bail. This thing is done.
Here's an easy how-to for the novice among us: http://lifehacker.com/5936546/how-i-built-the-media-center-of-my-dreams-for-under-500
Here's an easy how-to for the novice among us: http://lifehacker.com/5936546/how-i-built-the-media-center-of-my-dreams-for-under-500
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Zach Reneau
added a comment - Just bail. This thing is done.
Here's an easy how-to for the novice among us: http://lifehacker.com/5936546/how-i-built-the-media-center-of-my-dreams-for-under-500
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Thomas Kristensen
added a comment -
Well, I guess the last drop of hope is gone - a new device is being released and:
"Boxee Box will continue to function as it does today. After the Flash Update, maintenance mode simply means that we won’t be releasing any major updates".
http://blog.boxee.tv/2012/10/16/boxee-box-past-present-and-future/
Furthermore, the new device is for US only!
"Boxee Box will continue to function as it does today. After the Flash Update, maintenance mode simply means that we won’t be releasing any major updates".
http://blog.boxee.tv/2012/10/16/boxee-box-past-present-and-future/
Furthermore, the new device is for US only!
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Thomas Kristensen
added a comment - Well, I guess the last drop of hope is gone - a new device is being released and:
"Boxee Box will continue to function as it does today. After the Flash Update, maintenance mode simply means that we won’t be releasing any major updates".
http://blog.boxee.tv/2012/10/16/boxee-box-past-present-and-future/
Furthermore, the new device is for US only!
A/V Path: Boxee Box (1.0.2.16619) > HDMI > Denon 891 Receiver > HDMI > Panasonic P50VT25 TV
Output Resolution: 1080p24, receiver supports all audio formats.
File Details:
Blu-Ray rip using MakeMKV 1.6.3 of video + DTS-MA audio + chapters to MKV file.
MKV file is served from Windows Home Server SMB share on an all gigabit wired network.
Occurs in non deterministic intervals. SP3 RC2 appears to have reduced the number of occurances.