Video file playing across network will just stop playing (often)

Rafael Mizrahi [Boxee] added a comment - 02/Jan/11 3:42 AM Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after reproducing the problem, close Boxee and attach your log file to this issue. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at http://boxeebox:8080/ click on the "Get latest " link.

Craig Brady added a comment - 05/Jan/11 6:44 AM I to am having the same problem. I've attached a few debug logs to help

Derek Salomons added a comment - 05/Jan/11 7:01 PM I also have this problem...only when wired(on my DLink DGS-1005G switch connected to my wireless router). When I switch to my wireless router(DLink DIR-655) the problem disappears. I thought maybe it was the switch...are both your network share and your boxee box connected to your main router? I'll try a few combinations and I can attach debug logs later tomorrow.

Rafael Mizrahi [Boxee] added a comment - 06/Jan/11 4:08 AM Thanks Craig, I see in the log that you started playing the movie "Salt" and 2 minutes later you get few errors such as: 10:29:33.0445 T:2999737232 M:508444672 ERROR: Read - Error( Connection timed out ) 10:29:33.0569 T:2960305040 M:511631360 ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true

Brian Kiser added a comment - 09/Jan/11 10:19 PM If you think it's a matter of connection problems, maybe the Boxee could tell us there was a connection error? Seems like we should see an error message if there was an error. I rewired my home with new cat6 cable today. Will let you know if the problem persists.

Brian Kiser added a comment - 10/Jan/11 10:32 PM I tried watching it today with my new cat6 cable, and 2 minutes into a movie called "Red" the video stopped playing. I have sent you the latest log. My device serial number is QL011AA011193.

Brian Kiser added a comment - 11/Jan/11 8:29 AM I watched 32 minutes of Saving Private Ryan today, had many of these problems. I am attaching the log.

Schwankhuizen added a comment - 14/Jan/11 1:40 PM - edited same trouble here. , will attach the log file **UPDATE** the problem is that my samba share is on a wireless wifi connection. When using UTP no trouble at all..... My Xbox360 is not having this problem when streaming from my samba share

Stephen Robbins added a comment - 16/Jan/11 12:18 AM I am also having this issue. I will upload the log file

Stephen Robbins added a comment - 16/Jan/11 8:26 AM A couple more with log included.

Brian Kiser added a comment - 18/Jan/11 9:35 PM This happened again tonight when I was watching House MD. Then I watched "Best of the Best" (mp4 format) from a share, and it happened every few minutes. It ruined the movie. By the time the movie was over, I was so frustrated I was glad to see it over. I did not count, but I bet the video stopped playing 30 times or more. I will attach a log file. Keep in mind this happened back when I was using "Ethernet over powerline", so I rewired my home with brand new cat6 cables, and it is still happening. I then added a switch and put only my PC and Boxee on it, and that did not help, either. I feel very strongly this is a Boxee problem and not a network problem. I have no problems with any other devices on my network.

Brian Kiser added a comment - 18/Jan/11 9:45 PM I don't know which file has all the errors I experienced tonight, so I included all 3 that Boxee generated for today. One of them should have *many* errors where a movie called "Best of the Best" stopped playing repeatedly. Also, the TV series House MD stopped a few times tonight as well.

Rafael Mizrahi [Boxee] added a comment - 27/Jan/11 12:59 PM there is a current limitation of closing idle connections which will occur if you PAUSE the playback. Playing a video from your local network and performing a long (few minutes) pause will close the connection. Resuming the playback will continue to play few more seconds from the buffered video and then exit the playback.

darcilicious added a comment - 27/Jan/11 1:29 PM >>There is a current limitation of closing idle connections which will occur if you PAUSE the playback. This not at all what I'm seeing. I am NOT pausing the video. Last night I watched a 40min TV episode. Every ten minutes, almost to the second, the playback just stopped. Boxee remains unresponsive for several seconds at this point. Then I'm able select / play / resume. This happens with every local file I watch, Boxee connected wirelessly, shares are wired on Windows Home Server.

Brian Kiser added a comment - 27/Jan/11 4:40 PM Yes, Darcilicious is correct. This has NOTHING to do with pausing the video. This happens randomly when you are just watching normally. (My Boxee is connected via wired cat6 and this still happens.)

Gage Gecko added a comment - 31/Jan/11 3:41 PM This just started happening with my Boxee Box last night. I've had it since it launched and it has been flawless for more two months until last night. Now videos shared via SMB from a wired machine on my network randomly stop playing (Boxee Box is connected via wireless).

Jon Andersson added a comment - 06/Feb/11 3:59 AM - edited Hi I have also this problem. I have just bought the Boxee Box and I can´t play any of my movies. They all stop playing and quite to the movies menu. My setup is Netgear CG3100 as a modem/router and Excito B3 as a server and Boxee Box. The B3 is wired to the CG3100 and the Boxee is wired to the Cg3100. On the B3 are all of my movies and the Boxee finds them through the SMB protocol. The Boxee can identify almost all of the movies and it can connect to the internet. All of the movies I have tried stops playing after 10 - 20 minutes. I have tried the version 1.0.3.17127 and RC 1.0.4.17248 with no luck. With the SMB I have tried both a password protected connection and a open connection with no difference. I have never paused a movie.

Brian Kiser added a comment - 08/Feb/11 10:12 PM I am now using a new NAS, the Synology 1511+, and this still happens. (Keep in mind I have brand new cat6 cable now also.)

Brian Kiser added a comment - 08/Feb/11 10:27 PM I just sent Boxee two of my logs. My serial is QL011AA011193 and I was watching V for Vendetta tonight. Can't remember what I was watching last night when it was so aggravating, but it's in the log.

Brian Kiser added a comment - 08/Feb/11 10:31 PM Hey, is that CPU temperature correct? Mine says 52C. Isn't that about 125 degree Fahrenheit?? That sure sounds hot!

ettore added a comment - 09/Feb/11 9:34 PM I'm having the same problem, happens on all files I play, almost never pause. I'm connected over power line. This just start after I installed the RC's. I may try wireless to see if that works any better.

Brian Kiser added a comment - 13/Feb/11 2:16 PM Boxee box has been pretty much unwatchable lately because of this. Going to post some more log files. Is anyone actively working on this issue? I hope it is not privately being dismissed as "network issues."

Sebastian Tomita added a comment - 13/Feb/11 7:06 PM Brian, same here. Can't believe it's taking them so long to solve this bug. :(((

Brian Kiser added a comment - 14/Feb/11 1:32 AM One of these two files I'm uploading right now contains my viewing of a movie called "Open Range". It was quite the nightmare, with MANY interruptions of the movie due to this problem. I hope this error is a priority for Boxee, as it is a complete disaster for us trying to watch movies across the network. My equipment: DLINK 2209 switch Linksys WRT610n router Synology 1511+ NAS all cat6 cable As I stated above, I also had this error before the switch, before the cat6 cable, and also before the NAS device. I was just sharing the video from my computer's hard drive and the same error would occur.

Brian Kiser added a comment - 16/Feb/11 11:05 PM Tried to watch a movie tonight. Was miserable. Please let me know if you need more logs to analyze.

Jesper Jakobsen added a comment - 18/Feb/11 6:19 AM I have experienced this serveral times - sometimes it works ok, and sometimes the playback keeps stopping. When it happens it is REALLY annoying, so I'm hoping for a quick resolution..

Brian Kiser added a comment - 19/Feb/11 5:25 PM This bug is so frustrating that I am definitely going to have to find another streamer if Boxee doesn't fix it fairly soon.

ettore added a comment - 26/Feb/11 4:51 PM I tried over wireless, and the same thing happens.

Brian Kiser added a comment - 26/Feb/11 9:00 PM Boxee, any word on this? I am at my wit's end. Going a little crazy here. I'm not able to watch a movie more than 3 or 4 minutes at a time. It feels like it is getting worse.

Greg Baker added a comment - 27/Feb/11 6:55 PM Saw this for the first time today. I've owned the boxee box for 3 days and this is the first day I have seen this. Not attaching a log file as there are enough here already. Returning the box to futureshop tomorrow. :-( I really wanted to like the boxee box but it is impossible.. It just doesn't work.

brian p added a comment - 27/Feb/11 9:01 PM - edited edit: This is possibly a cooincidence, but I never had this issue when boxee was connected to the router wirelessly. I'll try disconnecting the cat-6 cable tonight and see if the video playback gets fixed. I'm having same situation as Cage Gecko ( http://jira.boxee.tv/browse/BOXEE-7777?focusedCommentId=36948&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#action_36948 ). Had boxee since pre-order, never had this problem until a few days ago. Network setup is: drobo FW800>mac mini SMB share>Airport wireless N router>cat-6>boxee box. Boxee generally stops playing local files without error message about every 4-5 minutes. Often becomes unresponsive for 10-20 seconds at the Browse Local Files screen. My firmware is most recent available.

ettore added a comment - 27/Feb/11 11:46 PM I seemed to have fixed the problem on my side. I had UPnP turned on my NAS, and once I turned it off. I was able to watch a whole movie with no breaks. So if you have any UPnP, or any other services on your network, turned them off and try watching a movie, see if it still stops.

Brian Kiser added a comment - 28/Feb/11 11:50 PM Changing upnp did not help me. Maybe you got lucky. :(

Brian Kiser added a comment - 03/Mar/11 10:23 PM My "exit events" have been happening consistently now, 2-5 minutes apart. My Boxee was unwatchable at this point, so yesterday my Apple TV 2 with XBMC already installed arrived from ebay ($130). I figured I'd do some testing. It's been playing now for a total of about 7 hours, not once has my video stopped! Looks like this is clearly a Boxee problem.

Brian Kiser added a comment - 05/Mar/11 10:01 AM Still no problems with my XBMC device. At this point, I think we can clearly rule out network problems.

Mark Drabicki added a comment - 05/Mar/11 4:27 PM Hi Eli from Boxee Dev - is there any eta on when you think this issue will be prioritized? Thanks, Concerned Boxee customer Mark D

brian p added a comment - 10/Mar/11 12:28 PM I received an email from boxee tech support stating that this issue will be fixed in the "next major firmware" release.

darcilicious added a comment - 10/Mar/11 12:54 PM >>I received an email from boxee tech support stating that this issue will be fixed in the "next major firmware" release. ;-) Pretty much what it says at the top of this page too :) Fix Version/s: Fiona 1.1 <<== next major release

Brian Kiser added a comment - 10/Mar/11 11:02 PM Since we've received no feedback (except one comment above, suggesting it might be a network problem), my guess is that they haven't actually duplicated the problem yet, so that estimate above of "Fiona 1.1" is not in stone. I had decided to scrap my Boxee for the time being, but it just hit me that I should move it out to the home theater. I'm going to try it wirelessly for a while and see how that goes. I've heard this problem does not occur wirelessly.

darcilicious added a comment - 10/Mar/11 11:39 PM >>Since we've received no feedback The developers have never provided "status reports" through here. The fact that Boxee's official tracker is as open as it is for a commercial venture is pretty darn amazing but they have not ever used this to provide "status" other than to ask for more information, clarification, or log files. Folks have posted tons of logs, it's unlikely they need to replicate the problem directly; and if they do need more logs, I'm sure they'll ask for them as they have in the past for other issues. And for the record, the problem occurs wirelessly as well as I see it and my box is connected wirelessly.

Brian Kiser added a comment - 12/Mar/11 3:17 AM Oh, I never expected weekly or even monthly full fledged status reports. I just worry that no response, or responses like the one above suggesting that it might be a network problem, could mean that the problem is not being seriously looked at. I don't know if they consider 47 votes significant, but I hope so!

Bill Boyd added a comment - 13/Mar/11 11:56 PM - edited Did not have this issue, then upgraded my D-Link 655 wi-fi to the latest firmware. Because I always have to change something, I turned on UPNP and Multicast Streams (under Advanced/Advanced Network in the D-Link 655 admin web configuration). Had this problem for over a week. Drove me crazy stopping movies on the file share every 5-10 minutes. Since the change, movies on my WD NAS are working fine. Haven't taken the time to figure out which option fixed it. I'm not using UPNP and I'm not sure multicast is not working through the Internet anyway. No loss with both off.

Brian Kiser added a comment - 16/Mar/11 11:15 PM Out of curiousity, I went back and checked. My multicasting has been off the whole time. My upnp I have tried on, tried off, and changed a lot of times, so I can't really say that's had an effect, either.

Brian Kiser added a comment - 19/Mar/11 12:37 AM Okay, I don't think it's just luck... I moved the Boxee to my home theater, which is just about 20 feet from my PC with no walls in-between, so I decided to run it wirelessly. It's been running 3 days now with no stoppages! Not one problem.

Brian Kiser added a comment - 19/Mar/11 12:41 AM And more bad news... I put the XBMC where I used to have the Boxee, and now the XBMC has started stopping right in the middle of video.... aaargh. I have upgraded my router, went to cat6 cable, and introduced a switch, and the problem persists with BOTH the Boxee Box and the XBMC, but only when the device is in my bedroom. That is at the end of a 100 foot run of cat6 cable. I had this same problem when I was trying to use ethernet over powerline. In fact, all my equipment has been changed out, and the problem persists anyway! I am at a complete loss.

Brian Kiser added a comment - 23/Mar/11 9:20 PM Please ignore my prior post saying the XBMC had the same problem. What it was doing was the Apple TV was trying to connect to Apple for an update. This is fixed now and the XBMC isn't having any more trouble. Looks like it is just the Boxee device, which is still working perfectly when *wireless* for me.

Rafael Mizrahi [Boxee] added a comment - 24/Mar/11 11:09 AM Mark Drabicki, I have opened an issue BOXEE-8718 for your crashes and Im moving your logs to this issue.

Rafael Mizrahi [Boxee] added a comment - 24/Mar/11 11:26 AM the same error appear in all your logs and it is ERROR: Read - Error( Connection timed out ) which means that Boxee could not proceed reading the played file.

Brian Kiser added a comment - 24/Mar/11 10:10 PM I'm sorry to say I don't know what that really means, Rafael. Does that tell you something useful about the problem?

Bad Muts added a comment - 01/Apr/11 2:19 AM I got the same problem with playing files from Synology NAS 110J. Also in Setup TP-Link 1043 Gigabit Switch, Cat5e cable and BB. Everything is wired!

Paul Rodriguez added a comment - 03/Apr/11 1:11 AM Issue is duplicated on my network. Problem surfaces while using Netgear WNDR3700 wireless N on wpa2 (aes). Playback will stop without warning or error message. The boxee is temporarily unresponsive to the iphone boxee remote app. I believe this would help strengthen the argumebt of a network drop as indicated by the logs other users have uploaded. When I switch the network encryption to WEP, the problem resolves itself. I play most of my movies from a NAS and as such I'm not fond of leaving my network essentially unprotected with WEP. Not to mentn the lower bandwidth associated with not being able to run on the N specification.

Rafael Mizrahi [Boxee] added a comment - 04/Apr/11 9:46 AM Bad Muts, from your log, it looks like you are experiencing a crash and not a playback failure. please switch to DEBUG mode and create a new issue along with a DEBUG log so we can better identify the problem.

Rafael Mizrahi [Boxee] added a comment - 05/Apr/11 2:07 PM looking at the attached logs of Craig Brady, Stephen Robbins, Brian Kiser Boxee is querying feed's status during playback. this is a behavior which was already removed for 1.1 version. for example, during playback Boxee sends requests to http://app.boxee.tv/api/get_recommendations http://app.boxee.tv/api/get_queue http://app.boxee.tv/api/get_applications At 1.1.0.18xxx, Boxee no longer sends these requests during playback and that means that network connectivity is more free for playback only.

darcilicious added a comment - 06/Apr/11 10:05 AM I'm attaching two log files, not sure which captured the issue. The video stopped almost exactly half through at 23 minutes and some odd seconds. It would be the second of two videos played ("Body of Proof") across either log and after going into debug mode, rebooting and playing the first video fine all the way through (tv show "Castle"). At a guess I'd say it's in this log file: boxee.1302064780.3812.tar.bz2 Let me know if you need anything else, Rafael :)

Rafael Mizrahi [Boxee] added a comment - 06/Apr/11 10:43 AM thanks very much darci, looking at the log, seems like file scanner is processing folders and it should not do run during playback. there is about 20 seconds of background tasks which could be affecting the network utilization and causing the playback to halt. 20:58:23 - 20:58:43 as a temporary workaround, I would change the File sources scanning to ONCE. 20:58:13.0523 T:2336906128 M:485265408 DEBUG: CDVDPlayerAudio:: Discontinuity - was:1395135875.952111, should be:1395250684.279666, error:114808.327555 20:58:13.0682 T:2336906128 M:485265408 DEBUG: CDVDPlayerAudio:: Discontinuity - was:1395409965.444666, should be:1395293810.158778, error:-116155.285889 20:58:13.0815 T:2336906128 M:485265408 DEBUG: CDVDPlayerAudio:: Discontinuity - was:1395426464.676778, should be:1395539128.705112, error:112664.028334 20:58:13.0975 T:2336906128 M:485265408 DEBUG: CDVDPlayerAudio:: Discontinuity - was:1395699217.759111, should be:1395582253.640222, error:-116964.118889 20:58:23.0301 T:3072853792 M:485265408 DEBUG: (dbg) FreeMem 473892/644016 Kb, FPS 23.8, CPU0: 11.2% Loader Q:[0] Textures:[80 (28.73 M)] SERVER: [67.225.149.139] ver: 1.1.0.18203 20:58:23.0301 T:3072853792 M:485265408 DEBUG: (dbg) 20:58:29.0457 T:2337958800 M:485265408 DEBUG: Boxee: 06/04/11 03:58:29.4578#DEBUG#bxmetadataengine.cpp:381(EngineThread)#BXMetadataEngine::EngineThread, processing folders....(resolver) 20:58:33.0640 T:2275408784 M:485261312 INFO: CCheckInternetConnectionJob::DoWork - begin 20:58:33.0642 T:2275408784 M:485261312 DEBUG: CCheckInternetConnectionJob::DoWork - Enter function. [server=1][internet=1] (offline) 0 20:58:33.0642 T:2275408784 M:485261312 DEBUG: WatchDog::CheckIsConnectedToInternet - Enter function. [server=1][internet=1]. [fromJob=1] (offline)(wd) 20:58:35.0914 T:3072853792 M:485265408 DEBUG: (dbg) FreeMem 473892/644016 Kb, FPS 23.8, CPU0: 12.5% Loader Q:[0] Textures:[80 (28.73 M)] SERVER: [67.225.149.139] ver: 1.1.0.18203 20:58:35.0914 T:3072853792 M:485265408 DEBUG: (dbg) 20:58:37.0639 T:2275408784 M:485265408 DEBUG: Boxee: 06/04/11 03:58:37.6390#ERROR#bxcurl.cpp:648(HttpHEAD)#curl_easy_perform failed (Resolving host timed out: 0.ping.boxee.tv)! 20:58:37.0640 T:2275408784 M:485265408 DEBUG: WatchDog::CheckIsConnectedToInternet - Check [ http://0.ping.boxee.tv/ ] return [0]. [server=1][internet=1]. [fromJob=1] (offline)(wd) 20:58:40.0874 T:2345528208 M:485265408 INFO: CDVDPlayerVideo - Stillframe detected, switching to forced 24.000000 fps 20:58:41.0657 T:2275408784 M:485265408 DEBUG: Boxee: 06/04/11 03:58:41.6568#ERROR#bxcurl.cpp:648(HttpHEAD)#curl_easy_perform failed (Resolving host timed out: 1.ping.boxee.tv)! 20:58:41.0658 T:2275408784 M:485265408 DEBUG: WatchDog::CheckIsConnectedToInternet - Check [ http://1.ping.boxee.tv/ ] return [0]. [server=1][internet=1]. [fromJob=1] (offline)(wd) 20:58:43.0140 T:2349738896 M:485265408 ERROR: Read - Error( Connection timed out ) 20:58:43.0145 T:2345528208 M:485265408 INFO: CDVDPlayerVideo - Stillframe left, switching to normal playback 20:58:43.0149 T:2336906128 M:485265408 DEBUG: CDVDPlayerAudio:: Discontinuity - was:1424756294.347222, should be:1420605379.848333, error:-4150914.498889

darcilicious added a comment - 09/Apr/11 2:40 PM Scan ONCE doesn't help either :( Not sure where but watched an episode of Castle, Body of Proof (I think), and maybe Burn Notice, all of which stopped halfway through.

Bad Muts added a comment - 10/Apr/11 4:02 PM rafael, just added 3 debug logs in the *.rar file. Hopefully you find what cause the fault.

Rafael Mizrahi [Boxee] added a comment - 12/Apr/11 7:54 AM Bud, your new logs does not indicate that you are playing a video. it looks like a crash during screensaver. I have reported your crash in issue BOXEE-9135 and removed your logs from this issue.

Brian Kiser added a comment - 12/Apr/11 11:29 AM I have the latest version that Boxee downloads (not sure of the version number), and mine still stops playing video randomly.

Christian Knutsson added a comment - 14/Apr/11 8:48 AM Still having this issue quite a bit, the Box is connected over 11n to an E3000 with an attached USB drive, latest firmware installed. If I try to load the film up again right when it happens, Boxee'll hang for a couple of minutes.

darcilicious added a comment - 18/Apr/11 5:19 PM Hi Rafael, Here's what I did last night: 1) Removed ALL sources from Boxee 2) Navigated to Files>>Network>>Babyface>>Videos>>CurrentTV 3) Started The Vampire Diaries ep16, it played without stopping until the last 3 minutes 4) I restarted and finished that video 5) Started The Vampire Diaries ep17, it stopped once, maybe twice New logfiles attached. Check timestamps between 10:00p-10:30p.

Bad Muts added a comment - 23/Apr/11 5:37 PM Rafael, Could you look at my problem again. Got a crash while I was watching a TV Show. The Boxee was rebooting. Logfile got the message: Segmentation Fault!!!

haveringcottage added a comment - 24/Apr/11 6:29 AM the fix version for this bug has been pulled now.... that's not good news!

Jesper Jakobsen added a comment - 05/May/11 1:16 AM Can we get an update on this issue? This is still a major problem - and nothing seems to be done? The box has been on the market for a long time now, and it still isn't ready for normal use. Is this really how you wanna treat the first-movers that helps make your product a success ( at least from the sales perspective)..

Aleks added a comment - 07/May/11 2:19 PM Running 1.1.0.1896 version and the issue is still there. I believe I first started having it with the netflix firmware 1.0.4.17443. Starting from 1.1.0.18743 I lost the ability to resume the video from crashed point. When the video closed unexpectedly I used to be able to click on the video and resume video option was there. After crash, I have to fast forward to the crashed location to resume now. Please let me know if there is any other information I can provide. Last time I enabled debugging, oddly I was able to watch the whole (previously watched) video without crashing.

Rafael Mizrahi [Boxee] added a comment - 08/May/11 4:04 AM people, this issue has become so noisy and full with erroneous descriptions of unrelated problems. I am closing this issue. if you are experiencing a problem which is still unresolved please either contact support or open a new jira issue.

Rafael Mizrahi [Boxee] added a comment - 08/May/11 4:07 AM closed as incomplete due to too many unrelated posts. version 1.1 brings more stable network connectivity during playback.

Jason added a comment - 10/May/11 1:35 AM - edited Same issue and Boxee box version as Aleks. I just started streaming over a wired connection (vs. normally using my USB drive, but it's full now) - playing TV shows from the Files section. Shows will just stop as if it's the end of the video. It goes back to the list of files. When I go to play it again, it will have the proper resume time, but it starts from the beginning instead of resuming from where it left off. It's completely random.. it doesn't happen all the time, so I'm not sure if a debug log will help. Rafael - you're wanting us to create a new issue for the same issue people are experiencing in this issue? :confused:

darcilicious added a comment - 10/May/11 1:52 AM Jason, if you're testing a newer version (e.g. you're on the early access testers group and using v.1.1.0.xxxxx) then yes, you should file a new issue. If you're not, you should wait for the May release/update and verify that it's still a problem on that release. Posting about this issue when using v1.0.4 is pointless.

Jesper Jakobsen added a comment - 11/May/11 6:51 AM Not to be rude or anything - but as far as i can see in the comments, nothing has been done to actually correct the error. The suggested work-around (rafael 06/Apr/11 10:43 AM) has been commented as not working. Since then no word from Rafael (or Eli to whom it was assigned to begin with), until now - when the comments has suddenly become confusing, and the issue closed ? Sorry - but i'm just really really really frustrated right now. From where i see it, it seems the issue has been closed, hoping no one will bother with opening it again! Maybe you have really found the problem and corrected the code - and in that case let me say thanks and sorry for bothering you. But that is sadly not the impression i get when i read the comment from Rafael (08/May/11 4:04 AM).

Rafael Mizrahi [Boxee] added a comment - 11/May/11 7:03 AM issue reopened at 1.1.0.19036 Notice: the only evidence which is valid for this issue is that SMB connection is disconnected due to timeout, during playback. No need for further comments or log files.

darcilicious added a comment - 11/May/11 9:54 AM Hi Jesper, To address your comments more directly: note that until today's (May) firmware update, there had been 4-5 Early Access release versions where folks continued to report on this issue and Boxee continued to work with folks on it. At some point in that process, it becomes meaningless to report about the issue in the then current publicly available version (v1.0.4.xxxxx). Hope this helps!

Aleks added a comment - 11/May/11 10:09 AM Hi darcilicious/rafael, Under the assumption that my comment: "Running 1.1.0.1896 version and the issue is still there. I believe I first started having it with the netflix firmware 1.0.4.17443." caused the issue; I want to clarify that I am running the early release version 1.1.0.1896. I wanted to communicate that I did not always have the issue and first started occurring on my setup in/around 1.0.4 release. I hope this makes it more clear. As a side note; last weekend I have reverted to factory settings and upgraded to early release version without my settings then re-synced the library. Issue is still applicable.

darcilicious added a comment - 11/May/11 8:14 PM Please note that since version .18851 I am no longer prompted to resume the video where playback stop so now it's moved from annoyance to not wanting to use Boxee at all for local content. I think this shouldn't wait until 1.2 to get fixed given that resume is no longer happening. New debug logs with 1.1.0 final coming shortly.

darcilicious added a comment - 11/May/11 9:32 PM Around 17:29 I started up Castle 2009.S03E22.mkv. Sometime after 9 minutes and before 19 minutes (I'm guessing 10!) video playback stopped. Previous to this video, I also played Game of Thrones.S01E01.mkv, an hour long video. I don't know how long it played but it was a lot longer than 10 minutes (pretty close to the full hour if I had to guess).

Rafael Mizrahi [Boxee] added a comment - 12/May/11 3:48 AM darcilicous, here are 2 disconnection examples from your log: 17:23:33.0318 T:3037719440 M:481931264 DEBUG: Boxee: 12/05/11 00:23:33.3181#DEBUG#bxappboxmanager.cpp:663(DoWork)#RequestAppBoxRepositoriesListFromServerTask::DoWork - Enter function (repos) 17:23:33.0318 T:3037719440 M:481931264 DEBUG: Boxee: 12/05/11 00:23:33.3184#DEBUG#bxappboxmanager.cpp:670(DoWork)#RequestAppBoxRepositoriesListFromServerTask::DoWork - [ShouldConnectToInternet=FALSE] -> Exit function (repos) 17:23:33.0318 T:3012541328 M:481931264 DEBUG: Thread 3012541328 terminating 17:23:33.0319 T:3022842768 M:481931264 WARNING: CPingJob::DoWork - Check ping returned [retCode=200][Response-IsEmpty=0]. [server=1][internet=1] (ping) 17:23:33.0319 T:3022842768 M:481931264 DEBUG: CPingJob::DoWork - The root tag <ping> was found. Going to parse the ping response (ping) 17:23:33.0319 T:3022842768 M:481931264 DEBUG: CPingJob::DoWork - The <timestamp> tag was found (ping) 17:23:44.0558 T:3035614096 M:481964032 INFO: CDVDPlayerVideo - Stillframe detected, switching to forced 24.000000 fps 17:23:45.0306 T:3072395040 M:481964032 DEBUG: (dbg) FreeMem 470668/644016 Kb, FPS 23.8, CPU0: 8.0% Loader Q:[0] Textures:[184 (41.51 M)] SERVER: [67.225.149.139] ver: 1.1.0.19036-aeccd8d 17:23:45.0306 T:3072395040 M:481964032 DEBUG: (dbg) 17:23:45.0645 T:3000441744 M:481964032 DEBUG: CFileScanner::Process - AFTER sleep for [180000ms]. [m_bPaused=1][m_bStop=0] (fs) 17:23:45.0645 T:3000441744 M:481968128 DEBUG: CFileScanner::Process - BEFORE sleep for [180000ms]. [m_bPaused=1][m_bStop=0] (fs) 17:23:45.0986 T:3034561424 M:481968128 ERROR: Read - Error( Connection timed out ) 17:23:45.0986 T:3034561424 M:481968128 NOTICE: CDVDPlayer::OnExit() 17:23:45.0987 T:3034561424 M:481968128 NOTICE: DVDPlayer: eof, waiting for queues to empty 17:23:45.0987 T:3034561424 M:481968128 NOTICE: DVDPlayer: closing audio stream 17:23:45.0987 T:3034561424 M:481968128 NOTICE: Closing audio stream 17:23:45.0988 T:3034561424 M:481968128 NOTICE: CDVDMessageQueue(audio)::WaitUntilEmpty 17:23:45.0988 T:2961988496 M:481968128 DEBUG: CDVDPlayerAudio - CDVDMsg::GENERAL_EOF 17:23:45.0988 T:2961988496 M:481968128 DEBUG: CDVDAudio::Drain - adding 512 bytes of silence, buffer size: 7680, chunk size: 8192 17:23:45.0989 T:2961988496 M:481968128 DEBUG: CIntelSMDAudioRenderer Resume 17:23:45.0989 T:2961988496 M:481968128 DEBUG: CDVDPlayerAudio - CDVDMsg::GENERAL_SYNCHRONIZE 17:23:45.0989 T:3034561424 M:481968128 NOTICE: Waiting for audio thread to exit 17:23:45.0990 T:2961988496 M:481968128 DEBUG: CDVDPlayerAudio::Process - Abort received, exiting thread 17:23:45.0990 T:2961988496 M:481968128 NOTICE: exit thread: CDVDPlayerAudio::Process() 17:23:45.0990 T:2961988496 M:481968128 NOTICE: thread end: CDVDPlayerAudio::OnExit() 17:23:45.0990 T:2961988496 M:481968128 DEBUG: Thread 2961988496 terminating 17:23:45.0991 T:3034561424 M:481968128 NOTICE: Closing audio device 17:23:45.0991 T:3034561424 M:481968128 DEBUG: CIntelSMDAudioRenderer Stop 17:23:45.0994 T:3034561424 M:481976320 DEBUG: CIntelSMDAudioRenderer Deinitialize 17:23:45.0996 T:3034561424 M:481976320 DEBUG: CIntelSMDAudioRenderer Deinitialize 17:23:45.0998 T:3034561424 M:481976320 NOTICE: Deleting audio codec 17:23:45.0998 T:3034561424 M:481976320 NOTICE: DVDPlayer: closing video stream =================== 17:38:58.0715 T:3012541328 M:477843456 DEBUG: TouchThumbnailFile touch thumbnail file special://masterprofile/profiles/darcilicious/Thumbnails/Video/6/666b3121.tbn already exist - update the average time total 16 files average time 1220878313(thm) 17:38:58.0717 T:3072395040 M:477843456 DEBUG: ------ Window Init (boxee_video_context.xml) ------ 17:38:58.0718 T:3072395040 M:477843456 DEBUG: Loading skin file: boxee_video_context.xml 17:38:58.0727 T:3072395040 M:477843456 DEBUG: CGUIBaseContainer::CGUIBaseContainer, 5000 (basecontainer) 17:38:58.0745 T:3072395040 M:477851648 DEBUG: CGUIBaseContainer::CGUIBaseContainer, 9150 (basecontainer) 17:38:58.0752 T:3072395040 M:477859840 DEBUG: Load boxee_video_context.xml: 34.51ms 17:38:58.0764 T:3072395040 M:477859840 DEBUG: Alloc resources: 46.28ms (36.58 ms skin load) 17:38:58.0767 T:3072395040 M:477859840 ERROR: CGUIWindow::OnMessage - GUI_MSG_SETFOCUS - FAILED to get the control to focus for [id=9104]. [WinId=10354] 17:39:03.0863 T:3072395040 M:477478912 DEBUG: (dbg) FreeMem 466288/644016 Kb, FPS 23.8, CPU0: 15.5% Loader Q:[0] Textures:[202 (42.02 M)] SERVER: [67.225.149.139] ver: 1.1.0.19036-aeccd8d 17:39:03.0864 T:3072395040 M:477478912 DEBUG: (dbg) 17:39:04.0230 T:3072395040 M:477478912 DEBUG: ------ Window Deinit (boxee_video_context.xml) ------ 17:39:16.0434 T:3072395040 M:477446144 DEBUG: (dbg) FreeMem 466256/644016 Kb, FPS 23.8, CPU0: 10.6% Loader Q:[0] Textures:[184 (41.51 M)] SERVER: [67.225.149.139] ver: 1.1.0.19036-aeccd8d 17:39:16.0434 T:3072395040 M:477446144 DEBUG: (dbg) 17:39:28.0957 T:3072395040 M:477495296 DEBUG: (dbg) FreeMem 466304/644016 Kb, FPS 24.4, CPU0: 8.2% Loader Q:[0] Textures:[184 (41.51 M)] SERVER: [67.225.149.139] ver: 1.1.0.19036-aeccd8d 17:39:28.0957 T:3072395040 M:477495296 DEBUG: (dbg) 17:39:37.0273 T:3001494416 M:477487104 DEBUG: CProcessSlowJob::DoWork - Enter function. [server=1][internet=1][IsStoped=0] (wdpslow) 17:39:37.0273 T:3001494416 M:477487104 DEBUG: CProcessSlowJob::DoWork - Exit function. [server=1][internet=1] (wdpslow) 17:39:41.0476 T:3072395040 M:477495296 DEBUG: (dbg) FreeMem 466304/644016 Kb, FPS 23.8, CPU0: 13.2% Loader Q:[0] Textures:[184 (41.51 M)] SERVER: [67.225.149.139] ver: 1.1.0.19036-aeccd8d 17:39:41.0477 T:3072395040 M:477495296 DEBUG: (dbg) 17:39:43.0416 T:3037719440 M:478134272 INFO: CDVDPlayerVideo - Stillframe detected, switching to forced 24.000000 fps 17:39:44.0431 T:3035614096 M:478134272 ERROR: Read - Error( Connection timed out ) 17:39:44.0432 T:3035614096 M:478134272 DEBUG: CDVDPlayer::SetCaching - started caching 17:39:44.0432 T:3035614096 M:478134272 DEBUG: CIntelSMDAudioRenderer Pause 17:39:44.0433 T:3035614096 M:478134272 ERROR: Read - Error( Connection timed out ) 17:39:44.0433 T:3035614096 M:478134272 DEBUG: CDVDPlayer::SetCaching - stopped caching 17:39:44.0434 T:3034561424 M:478134272 DEBUG: CIntelSMDAudioRenderer Pause 17:39:44.0434 T:3034561424 M:478134272 DEBUG: CIntelSMDAudioRenderer Resume 17:39:44.0436 T:3034561424 M:478134272 DEBUG: CDVDPlayerAudio - CDVDMsg::GENERAL_EOF 17:39:44.0437 T:3034561424 M:478134272 DEBUG: CDVDAudio::Drain - adding 4608 bytes of silence, buffer size: 3584, chunk size: 8192 17:39:44.0535 T:3035614096 M:478134272 NOTICE: CDVDPlayer::OnExit() 17:39:44.0535 T:3035614096 M:478134272 NOTICE: DVDPlayer: eof, waiting for queues to empty 17:39:44.0536 T:3035614096 M:478134272 NOTICE: DVDPlayer: closing audio stream 17:39:44.0537 T:3035614096 M:478134272 NOTICE: Closing audio stream

darcilicious added a comment - 12/May/11 9:38 AM So why is Boxee losing its network connection? Is it the WAP do you think? And why don't I get the Resume option anymore?

Eli Semory [Boxee] added a comment - 12/May/11 9:51 AM - edited This is not related to WAP. It's a bug with SMB that we're looking at: 17:39:44.0431 T:3035614096 M:478134272 ERROR: Read - Error( Connection timed out ) For some reason SMB timeout the read operation, and the file close. The resume bug is a different issue that we'll fix

darcilicious added a comment - 12/May/11 11:37 AM Thanks for the clarification, Eli, I appreciate it!

Brian Kiser added a comment - 13/May/11 11:14 PM I hate to add to the chatter, but I feel compelled to post a note here. I am very disheartened to see this issue closed, then reopened, then closed again. Rafael, I say this with great respect, but it seems to me that you are very dismissive of this problem. There have been references made by you on this page where you seem to think this is just a network problem. Let me assure you--this is not a network problem. I had this problem on a reliable network, but I ended up replacing my 1) router, 2) network cables, 3) source for my files, and the problem persisted. The problem ONLY happens with my Boxee Box. I took my Boxee Box off my wired network and replaced it with an XBMC device, and XBMC has worked perfectly for months now. So I understand this is a difficult problem for you to duplicate. I will be glad to do any testing you need done in order to fix this problem, because it is absolutely FATAL to people experiencing it. It makes the Boxee Box entirely unusable. So please... let me know if I can provide more logs or perform specific testing that would help you deduce this problem.

Imran Pirani added a comment - 17/May/11 12:33 AM Eli, is there another ticket number I can reference for the resume issue? Thank you for finally revealing that there is an SMB bug. I'm sure all of us are eager to have this fixed.

Ishai Rosenberg [Boxee] added a comment - 17/May/11 8:33 AM Opened separately at Issue #9858 - and resolved.

Imran Pirani added a comment - 17/May/11 9:43 AM Can't see any entries for that issue number. Are you sure that's the right number? Is there such thing as a private issue?

Jason added a comment - 17/May/11 10:26 AM Imran: http://jira.boxee.tv/browse/BOXEE-9858

Todd Hendrix added a comment - 17/May/11 2:37 PM - edited Having the same problem myself. Happens streaming from an external drive connected to my Airport Extreme. Also happens when streaming from Netflix and Revision3. I've attached my DEBUG log above. Also just uploaded a DEBUG log where the same thing happens while watching streaming video from Revision3.

Justin Jesselli added a comment - 21/May/11 10:37 PM - edited Was playing an MKV of Doctor Who when the video cut out just a few minutes in. Here's the log from Boxee. UPDATE: Just wanted to add a workaround/fix that I found involving the setup of my network. Check out my final post on this thread: http://forums.boxee.tv/showthread.php?t=35759 Hope that helps someone else who is experiencing this issue.

Jason added a comment - 22/May/11 10:47 AM Just an update to say that I haven't had any issues since the latest update.

Peter Bozickovic added a comment - 24/May/11 11:08 AM This too has happened to me more than once and yes since the latest update. So the problem has not been resolved.

Jason added a comment - 24/May/11 11:09 AM yeah I had issues last night again, unfortunately. :(

Brian Znotins added a comment - 14/Jun/11 1:38 PM Happened to me as well. I'm using SMB shares. BSG Razor dropped multiple times back to the menu with no notification, as did the last episode of S2 Glee. No heckling!

Simon Thompson added a comment - 18/Jun/11 10:52 AM Only Purchased the Boxee Box Yesterday and this issue is already happening, get half way through watching a TV Show then stops and goes back to the menu and unable to resume play, this is also on a wired connection and playing direct from a Hard-Drive connected via USB so network should not even enter into the equation. My Seagate media player worked fine and still does!!!! FIX THIS NOW

Jason added a comment - 18/Jun/11 1:47 PM Simon, "FIX THIS NOW"? Demanding things is childish and immature. As you can see by the comments in the ticket, they're working on it, so have patience. It sounds like you have another issue since you're not playing through the network. So you should either search for a similar ticket or create a new one, with a less demanding and annoying tone.

Jesper Jakobsen added a comment - 27/Jun/11 1:34 AM Jason, I believe Simon is just frustrated that this hasn't been fixed yet. Maybe he could have written it in a nicer way - but demanding what you have paid for is quite understandable in my book. Personally i have had the box for something like 6 months, and apart from the first few days or weeks, it is mostly collecting dust now. The reason is this issue alone. I have had many d-link products (mostly routers etc.), and have always been happy - but the lack of a solution to this issue will make me think twice before buying d-link again.

Yonathan Yusim [Boxee] added a comment - 29/Jun/11 4:22 PM SMB has been fully re-done in 1.2. Hopefully there will be no disconnections anymore

Kare Brandborg added a comment - 30/Jun/11 9:53 PM I still experience this problem on my boxee box. I share my files from a samba share hosted on a Debian (squeeze) machine and I have no problems when connecting to this machine and streaming movies from either my windows 7 pc or my mac snow leopard machine. I have turned of upnp on the network and that have made the drop outs happend less often, but they still do happend once or twice during a 2 hour movie. I've attached the debug log from my Boxee box and I also have a debug log available from my Samba server if you need that. (Can upload it if requested).

Kare Brandborg added a comment - 30/Jun/11 9:54 PM Still experience this with the newest update...

Brian Kiser added a comment - 30/Jun/11 10:23 PM I hope this really is fixed. I do not know myself as I am running Boxee Box wireLESS now and the problem does not manifest. I can say that my wired XBMC device replaced my wired Boxee Box in the bedroom, and the XBMC has been flawless. I'd like to get another Boxee Box for my daughter's room, but this bug is so incredibly bothersome (bothersome may not be the right word--it makes watching videos *impossible*) that I hesitate to buy another. Can any other users confirm that the bug does indeed seem to be fixed?

darcilicious added a comment - 30/Jun/11 10:26 PM @kare the fix is included in the v1.2 release which isn't available yet. From the top of this page: Fix Version/s: Fiona 1.2.0

darcilicious added a comment - 30/Jun/11 10:28 PM >>Can any other users confirm that the bug does indeed seem to be fixed? @Brian, wait for the 1.2 release and decide for yourself

Brian Kiser added a comment - 30/Jun/11 10:35 PM Ahhh, I see. Thanks, Dar. Will do.

Brian Kiser added a comment - 30/Jun/11 10:46 PM Wait, I can't!! My Boxee is no longer wired, so I have no way to test! lol

Will added a comment - 30/Jun/11 10:55 PM This bug effects so many people, perhaps it would be wise to reopen and wait to mark as fixed until 1.2 is released and confirmed by users. You have done that before (and turned out to be a smart move after all).

darcilicious added a comment - 30/Jun/11 11:11 PM @Will, I think with the v1.2 release they'll probably want to have a new issue opened since SMB has been re-done and nothing posted/commented here will apply...

Jesper Jakobsen added a comment - 05/Jul/11 1:54 AM Well - thanks for nothing D-link! I am now the happy owner of a WD TV Live device.. And you know what? It can actually play my video and music files without problems!! The included apps (10 or so) works smoothly. It might not have pretty eye-candy and a 150+ apps, but it works! There's no argument that the Boxee Box has way more feautures and more intuitive menus etc. - but as long as the basic funktionality is flawed it doesn't really matter. Goodbye Boxee Box - my patience has run out. I do hope that you get the errors fixed - at least for the sake of all the users with more patience than me.

Kai Ottosson added a comment - 07/Jul/11 1:21 PM This issue has made my Boxee box rather useless. If there is a fix, it would be nice of you to pump it out asap

Rafael Mizrahi [Boxee] added a comment - 17/Jul/11 6:25 AM SMB now using CIFS in kernel mode. This appears to be fixed in version 1.2.0.20151 If this same issue happens again, please open a new issue.

Rafael Mizrahi [Boxee] added a comment - 17/Jul/11 6:25 AM 1.2 RC can be downloaded at http://forums.boxee.tv/showthread.php?t=39113

Kai Ottosson added a comment - 18/Jul/11 5:13 PM It seems to have fixed it :)

Simon K added a comment - 22/Jul/11 6:24 AM I've recently started getting this problem :( I'm in the EA group and am currently running 1.2.0.20151-0b2073e. Is this an earlier or later build than the above?

Rafael Mizrahi [Boxee] added a comment - 28/Jul/11 4:14 AM Simon K , this issue contain some comments which are not related to the issue. in this issue specific, please do not write "I also get this problem ..." be specific about the problem you are experiencing.