Seagate Free Agent 3 terabytes drive is not working on the box

Yuval Tal [Boxee] added a comment - 05/Dec/10 8:45 AM The reason is that the kernel used on the box is 2.6.28 which does not support 4K sectors also known as "Advanced Formatting". When using 512B sectors it is only possible to reach up to 2TB in the MBR. Using 4KB sectors, it can reach up to 16TB, but requires kernel 2.6.31+.

Yuval Tal [Boxee] added a comment - 14/Feb/11 12:35 PM In SP5 we will upgrade to kernel 2.6.35. Need to make sure it has the support for 3TB partition.

Ross Murphree added a comment - 15/Feb/11 3:14 PM This is a huge deal. 3TB support is badly needed for those of us with very large media collections.

Yuval Tal [Boxee] added a comment - 03/Apr/11 4:02 AM Kernel 35 fixes this issue

markus hübner added a comment - 15/May/11 5:48 AM So Why has this fix not been integrated into 1.1? Any Chance to ge this into 1.1.1?

haveringcottage added a comment - 31/May/11 11:23 AM Can this go into 1.1.2?????

Yuval Tal [Boxee] added a comment - 31/May/11 12:12 PM Kernel was not upgraded to 35 yet. It is planned for 1.2, as the bug says. Sorry that it takes so long but upgrading a kernel has a major ripple effect, so we wanna make sure we do it properly.

haveringcottage added a comment - 25/Jun/11 5:13 AM is the kernel upgrade now not being implemented until 1.5?!?! That sounds like it could be a year away or more? Can you explain to the users please Yuval? Thanks

Al added a comment - 28/Jun/11 4:42 PM VERSION 1.5!?!? What the Filibuster! I second haveringcottage's request, I've been waiting since 2010 for a solution on this one... My external will be obsolete by the time Version 1.5 comes out.

Ross Murphree added a comment - 06/Jul/11 3:37 AM I agree with haveringcottage and Al on this. What is going on here? I've been waiting since the BB came out for this. At least an update please...

Yuval Tal [Boxee] added a comment - 06/Jul/11 3:53 AM Our upcoming 1.2 release still has the current kernel. As I stated above, upgrading the kernel has a major ripple effect to many other components and we need to do it very carefully, and it did not make it to our 1.2 release. It is planned or the version following 1.2. Apologies for the delays but it looks pretty solid for the next release (cross fingers).

Michael added a comment - 21/Jul/11 11:29 AM Any ideal when we could be expecting thie boxee to work with a 3tb drive? ETA on when ver 1.5 will be out ?

Mattias Andersson added a comment - 28/Jul/11 5:59 AM This is an absolute must in my opinion, and should have been supported in the first release. My 3 TB drive is now a paper weight. You should inform potential and existing customers.

Matt Myers added a comment - 02/Aug/11 9:10 PM 3TB drives are becoming much more mainstream. I myself just purchased one and was shocked to find that Boxee Box, a device made for media, does not support a 3TB drive which contains all of my media.

CJ added a comment - 02/Sep/11 1:31 AM Yuvai, i can appreciate that having the 3TB issue solved is harder than people think, but you cant expect tech people like us to cross our fingers hoping its in the next update. 3TB drives are hitting there sweet spot in terms of cost which means more and more people will be using 3Tb drives. Your team needs to make this a priority instead of delaying it till future releases. It only takes one person to spread such a fact that the boxee box does not support 3TB drives and who knows how many potential customers you guys may lose to brands like Xtreamer etc  

Justin S. Lee added a comment - 05/Sep/11 10:10 PM I completely agree with CJ!

Steve Gribble added a comment - 12/Sep/11 9:16 AM Can we help out, and get 3 TB functionality, by participating in the beta program for your next major firmware release?

Jules Topalian added a comment - 12/Sep/11 9:07 PM This shows as fixed. Does that mean that in the next beta release there will be a new kernel which will support 3TB Hard Drives?

Yuval Tal [Boxee] added a comment - 13/Sep/11 1:40 AM The betas which are released of 1.2.1 do not have it fixed. It will be fixed as part of 1.5 once we start releasing betas for that.

markus hübner added a comment - 13/Sep/11 1:48 AM Seagate is just releasing its 4TB drive - I assume Boxee will support this drive with 1.5 as well?!

Yuval Tal [Boxee] added a comment - 13/Sep/11 3:35 AM I hope so. We will test it once its out.

Al added a comment - 26/Sep/11 11:31 PM Well... V.1.5 better be coming out soon and it better be good (fixed bugs & upgrades) because I don't know if I can accept waiting OVER A YEAR for 1 issue. If this was marriage, I would be contemplating divorce; you know why it costs lots of money? ...because it's worth every penny... Going back to expensive Paid HD-PVR-TV service might just be worth it. My dreams were answered by Boxee but minor disappointment (- free service) snowballed until hitting a major disappointment (3TB drive support -> FIX TIME) until seeing hope (Jira)... Let's seen where it goes from here after this much waiting I have stopped supporting Boxee COMPLETELY. I'm not giving bad PR, but I'm waiting to see what this miraculous upgrade will be like / (divided) by the time that it took to come out = whether I'm going to continue to support Boxee & the WebTV idea or whether decide it's a Chimera that D-Link can't fulfill. Since Boxee's Advertisement doesn't exist - my clan of many followers is paying the bills. Petty threats eh, pitiful that it's come to this to hope that this issue gets resolved. Ah well... This post will probably get deleted anyways, it's just salt on a wound to see that this issue keeps on getting reported, linked together, and lumped into a "resolved" category, meanwhile it's not solved because when I plug in my 2 - 3TB drives they don't work... Makes me wonder how truthful their Issue Report Vs. Solved graphs and reports is. -Losing hope & listening to Bruce Springsteen for comfort

Ross Murphree added a comment - 12/Oct/11 8:47 AM http://gigaom.com/video/intel-shutters-digital-home-group/ Apparently Intel will be pulling out of the smartTV game. Will this affect Boxee Box in any way- specifically this issue? Any update on this issue? There's a workaround (that I'm using successfully with a WD 3TB) scattered through the pages of the Boxee Forum below for anyone looking for a short term fix. YUVAL TAL - Have you seen this/experimented with it? What do you think about it? http://forums.boxee.tv/showthread.php?t=22115&page=11

Kahe Augusto Martins added a comment - 16/Oct/11 10:40 PM Folks, any news?

haveringcottage added a comment - 17/Oct/11 3:19 AM this is resolved in the next major release - "Heidi" or 1.5 It is a kernel issue and cannot be fixed via a small incremental release (i.e. a few lines of code)

markus hübner added a comment - 17/Oct/11 3:35 AM Well, but this major bug fixing shouldn't take to long. Far too many people have the need to use 3TB or the new 4TB drives. What timeline is possible to achive to fix this?

Marc Tönsing added a comment - 27/Oct/11 5:48 AM Hi! This task is marked as solved. Does this mean that the last FW release contains the fix so that we can use 3/4TB hard drives?

Michael Rose added a comment - 27/Oct/11 4:01 PM - edited Scheduled to be implemented in "Heidi"/kernel update see "Fix Version/s" above. see haveringcottage comment above.

Al added a comment - 29/Oct/11 8:27 PM Yeah, It's only been a year of waiting... these things don't get fixed over night you know, the kernel update will be out in version 1.5; We're at version 1.2.1 now and the new beta is 1.2.2 so we just have to hang tight through 1.2.2 -> 1.2.3 -> 1.2.4 -> 1.2.5 ->1.2.6 ->1.2.7 ->1.2.8 ->1.2.9 ->1.3.0 ->1.3.1 ->1.3.2 ->1.3.3 ->1.3.4 ->1.3.5 ->1.3.6 ->1.3.7 ->1.3.8 ->1.3.9 ->1.4.0 ->1.4.1 ->1.4.2 ->1.4.3 ->1.4.4 ->1.4.5 ->1.4.6 ->1.4.7 ->1.4.8 &1.4.9 At ~6 months per release we're only looking at 14 years or so... :-P Perhaps I'll just go out and get a Synology NAS w/10TB, a bottle of Jim Bean, and try to forget about this mess. It'll be paid off before V1.5 gets released, probably before V1.2.2 comes out. :-P

Marc Tönsing added a comment - 30/Oct/11 5:05 AM OK, this is a joke, right? So we really have to *wait* until we arrived at version 1.5 in some distant future to to be able to connect our 3TB drives to our media player? Come on, big storage drives are essential to a media player...

Yuval Tal [Boxee] added a comment - 30/Oct/11 12:43 PM Sorry, but the upgrade to a new kernel is not certain to Heidi due to some 3rd party dependency issues. We are trying hard to make it happen, but at this point I cannot commit to it.

brenda added a comment - 16/Nov/11 1:46 AM Lets see, I bought this box about 2 hours ago and guess what..BACK TO THE STORE IT GOES. Obviously they do not give a rats banana's about their customers and these large hard drives we all have. This box is for the normal users that just want to watch junk on tv. Well that leaves us teckie geekie people out. So I'll do what the other dude said and buy a nas.......DO NOT BUY THIS BOX FOLKS...as it will NOT work if your external hard drive is over 2TB...no clue if it even works on 2tb hardly doubt it. oh well back to just using it plugged into the mac and apple tv and plex..at least IT WORKS...AND WORKS WELL.

Shawn Hood added a comment - 16/Nov/11 8:38 AM How is this issue marked 'resolved' when even the Boxee employee states it is not? This is a major issue for many people (see number of commenters here + number of duplicated issue threads) Please re-open this issue until it is actually resolved.  

haveringcottage added a comment - 30/Nov/11 7:49 AM this JIRA is an internal bug tracking tool for boxee staff. it just so happens they let us users add issues to it and look at (some of) what is going on. the issue IS resolved in a future public release of boxee, but that just hasnt been released to the general public yet. As far as this JIRA is concerned, the issue should be marked as resolved.

markus hübner added a comment - 11/Dec/11 9:28 AM So when will 1.5 with the fix included be out?! Q1 2012? (sad to see another wave of customer complaints Coming up after xmas when these new user discover their bigger HDs don't work with boxee)

Michael Thomson added a comment - 21/Dec/11 12:42 AM This issue is one sad, pathetic joke and I hope Boxee PMs/devs learn something from this. One of the most common hard disks on the market right now does not work with Boxee. Period. I mean christ they are actually sitting next to each other at one of the computer store's here. Why wasn't this a P1 and why wasn't this fixed 6 months ago when the kernel was made available ?

Rob224 added a comment - 07/Jan/12 12:11 PM Will this issue ever be fixed?? I thought it was meant to be in the 1.5 update? but i guess not.

Al added a comment - 07/Jan/12 1:36 PM QNAP NAS looks better and better all the time

Al added a comment - 07/Jan/12 1:39 PM This issue is falling under the "believe it when it happens" category in my life. They should just put a logo and sticker on the Boxee's at the store that say "Does not work with 3TB drives" since that fix would be easier to implement then the Kernel update seems to be.

Andrew added a comment - 08/Jan/12 11:21 PM I dont understand a lot of the tech talk, so I am hoping you folks can help me. I have the Boxee directly hooked to the SeaGate 3 TB hard drive. During movie playback, it just stops and goes back to the original Boxee screen play list. Is there any hope with this.....or is this the issue people are running into as above? Would a 2TB hard drive work in place of the 3TB? Any help is appreciated.

Yuval Tal [Boxee] added a comment - 09/Jan/12 3:08 AM There is hope with a future firmware upgrade. Patience.

dlink.boxee.box.user added a comment - 15/Jan/12 9:49 AM Can someone please confirm that this supposed future fix will address: (a) 3TB HDDs, and, (b) 4TB HDDS

Michael Rose added a comment - 15/Jan/12 1:32 PM yes..it will recognize GPT partitions up to 9.4 zettabytes

Rob224 added a comment - 15/Jan/12 5:57 PM No its not fixed. Not unless the hard drives are partitioned which is a stupid workaround

allen kacarik added a comment - 21/Jan/12 3:24 PM - edited I have a 4tb western digital my-book Studio connected to boxee box, and after several hours of turning boxee on i experience significant slow down. When i try to shut down boxee from the menu using the remote it freezes and I'm forced to manualy press the shutdown button.

Plura Karlsson added a comment - 23/Jan/12 4:45 PM Got a 3TB WD drive and connected it to the box and no go. As a user with more tech knowledge than the average one I found this jira entry. But only after I paid for the drive. I mean, why should I even consider that the drive wouldn't work with the box before buying it. Is this the way it's supposed to be? How about the people not finding their way here? What will they think? Just fix the problem. Rip out the third party software making the problem if necessary. Just fix it.

CJ added a comment - 31/Jan/12 8:15 AM - edited Yuval, i posted on this thread on the 2nd of September 2011 and its now the end of Jan 2012. I think right about now you must be seeing all these posts and really getting sick of us all! lol! But i have to ask you this... Has this issue gone up the chain of command? (Excuse the military expression) I only ask because I don’t feel it’s fair for all of us to be beating on you alone, why hasn’t someone higher up within Boxee spoken on this issue. I mean if Steve Jobs had this issue in his camp he would have probably sat next to his technicians till the issue was fixed..giving them a dirty look to help motivate them to find the solution Its funny the thread title says 3TB but I’ve already got 2 new 4TB’s...and also in the lifespan of this thread Thailand had to deal with major floods which greatly effected hard drive production from OCT 11 till JAN 12…they are all back on their feet with 4TB’s in heavy production as I type this…and yet this issue still remains…pity

Benjamin Reimer added a comment - 04/Mar/12 11:39 AM Can we get this fixed? Is it even possible? Every other media player seems to have this problem sorted out already. I love my BB but it's about time for more storage and I don't feel like streaming things.

John McAdams added a comment - 16/Mar/12 7:56 AM Why does this issue say fixed? It is not fixed and we were told it would be fixed for 1.5 but that came and went. For us who had boxees from begin our media libraries are getting bigger by the day and we shouldn't have to rely on workarounds. Management please let us know when we can expect this if ever. Appreciate your support to your loyal customers.

Ric Moseley added a comment - 21/Mar/12 10:49 PM I have the current version 1.5.1.23735 and the 3TB drive still isn't working. Is there any projected ETA of when an upgrade to Kernel will come out? I've tried to be as patient as possible but after a year I would have thought there would have been a fix by now. Any information would be appreciated.

cody morris added a comment - 11/Apr/12 2:32 PM Any updates on this? all my 1 tb drives are full and its time to move over to this one. Do I need to partition it into two 1.5's as a workaround? We still stagnating on this? This is why we should be able to install xbmc on the boxeebox, Netflix isn't worth it anymore

Paul Wilson added a comment - 12/Apr/12 3:19 AM I've exactly this issue now.. how can the problem be 'Resolved' if it's still a problem in the current build?

Pieter-Jan Kuyten added a comment - 12/Apr/12 6:02 AM Paul, Fixed in the context of JIRA means that the developers have added a solution for this issue to the code base that is used to create firmware for the Boxee Box. It doesn't mean that these fixes are immediately released to the public in the form of a release. The next firmware release that will be build will most likely incorporate this fix, but for that release build more issue fixes will need to be incorporated. I know it sucks that you see that your issue has been fixed by the Devs, but release build can't be made on the basis of single fixes (unless they are real showstoppers, but this wasn't a showstopper) because that would mean that we would be subjected to daily or hourly firmware updates! If you look at the Fix Version/s field you can see a link behind the label and when you click on that you will see which issues need to be fixed for that release. If they are all done (or the unfinished ones are pushed to a future release) then a release build will be made (probably after a few beta releases).

Al added a comment - 12/Apr/12 11:21 AM http://jira.boxee.tv/browse/BOXEE-7391?focusedCommentId=58204&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-58204 Yeah, I can't wait for this to be resolved because my 9.4 zettabyte drive is just sitting on a shelf collecting dust right now. lol! This issue used to burn me but it just pushed me to get a NAS and it was for the best. Having a NAS is a solid investment for any cable-cutter because it can just run in the background as a silent downloader, readily supply Boxee and XBMC with all your media, have RAID & backup protection. Imagine if that USB drive with 3TB of your content failed? Got the NAS, bottle of Jim Bean, sold the WD 3TB drive for $20 less than what I paid for after 1 year of usage. Paid it all off before the Kernel Update Fix came out. Good Riddance. Thank you for indirectly making me do the inevitable Boxee, I know I give you guys a hard time and probably not in your good books :-)

jean-paul sergent added a comment - 09/May/12 2:19 AM This is absolute ridiculousness. I think this is a Major flaw and it seems such a simple fix that they should roll this out ASAP. I have a 3tb just sitting here waiting to plug in to my boxee box and it doesn't work, It should, but it doesn't. Nowhere on the box does it say not compatible with Advanced Format or 4k or 2.2TB limit. Hella lame. who cares if people have to patch a lot, this is a major flaw and only becoming worse as they drag on and drives get bigger and bigger. Honestly Pieter-jan, why the hell should larger drive support be dragged down by audio dropouts and blocked netflix in non-US countries? can you even categorize large drive support and those issues in the same ball park? if you're sane, not likely.... anyways, friggen drop this patch so people can move on with their lives and not worry about buying a NAS or converting an old computer into one. Think about the energy savings? go green! support large drives!!! practically everybody else in the civilized world does......

David Marshall added a comment - 17/May/12 7:23 AM When will the kernel 2.6.31+. be released ?

haveringcottage added a comment - 29/May/12 7:58 AM "There is hope with a future firmware upgrade. Patience." - How rude! This is a broken CE device and we are asked to give patience. This product was released to the market almost two years ago now!!!!

kevinwhitlam added a comment - 24/Jun/12 3:43 PM - edited I am so close to dropping the boxee boxes and moving over to a full media center as the support just isn't there from BOXEE. Shame.. as on paper.. its great.. in reality.. such a bad development team as I have seen many bugs in the system. and I know what I am talking about as I am a s/w tester for cisco :-) oh.. and still not fixed either..

michael alexander added a comment - 27/Sep/12 6:57 AM i dont get it this STILL says fixed yet doesn't work at all?!?!?

Greg Stephens added a comment - 19/Oct/12 1:16 PM I received my new Boxee Box today from Amazon plugged in my Seagate 3TB drive and it doesn't work yet this Jira says it's resolved in April 2011?

William Tully added a comment - 19/Oct/12 2:45 PM I'm in no way trying to defend the insane delay in getting this issue *officially* resolved, however, the fixed/resolved status you see above is from a development perspective only. According to the developers it has been resolved on their end, however it has yet to be released to users. An update by the Boxee crew as to when we might _actually_ see large HDD support would be greatly appreciated!