Pandora app freezes Boxee Box

Asaf Gdaliahu [Boxee] added a comment - 13/Mar/12 8:17 AM Hey Joel, Are you using the latest 1.5.1.23735 boxee version? Navigate to Settings> System> information> Boxee version. If not, you can download it from here - http://support.boxee.tv/entries/328816-how-do-i-manually-update-the-boxee-software If you are still experience this issue with the latest version (after the upgrade) please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at * http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box) more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that Thanks, Asaf

Ami Ben-David [Boxee] added a comment - 18/Mar/12 9:43 AM Joel, this issue is pending more information from you. thanks

Joel Broock added a comment - 18/Mar/12 2:53 PM Sorry for my delay, I had a busy work week and couldn't get any time to get back to this. Finally, I have some time! I checked the software and Boxee is running 1.5.1.23735. I have enabled the debug log and will proceed to follow the instructions to send the log. Thanks for the fast response, it's much appreciated.

Joel Broock added a comment - 18/Mar/12 11:46 PM I have had the Boxee freeze on the Pandora app twice today. In both cases, the music stopped and the screen was still on but still. Clicking play did nothing. The freeze isn't as catastrophic as before, I was able to back out of the app and get it to start up again successfully. Before, I had to force the Boxee off to get it going again. Anyway, I attached the logs from both of today's freezes. I hope you can get something from this information. Please advise.

Eli Harris added a comment - 20/Mar/12 2:01 PM I am having a similar problem except the Pandora app crashes after playing 5-20 songs. Luckily, I don't get a system freeze. I have verified that I am using the latest 1.5.1.23735 boxes version. Please let me know if you would like more info.

Asaf Gdaliahu [Boxee] added a comment - 21/Mar/12 8:02 AM Hey guys, We can't reproduce this issue, however, Joel, it's seems from your log that you have network problems. Please navigate to settings->network->network->configure->change to manually->DNS server, it's seems that you have 3 different ip address at the DNS server - <dns>68.105.28.12 68.105.29.12 68.105.28.11</dns> Please remove two ip address or use the Google public DNS 8.8.8.8 and let me know if you still experience this issue. Thanks, Asaf

Joel Broock added a comment - 27/Mar/12 2:29 PM Asaf, I switched to manually configured network and put 8.8.8.8 in for the IP, but now the Boxee won't connect to the internet. Do I need to set the netmask, gateway, and dns sever too? They all are 0.0.0.0 right now. Please advise.

Kosta Bryman [Boxee] added a comment - 28/Mar/12 4:21 AM Hi Joel, Please open Settings -> Network -> Network, then under the configure set it to "Automatically" and press the "Save and apply network changes", you should be able to connect now, after you verified that you are connect to the network change under the "Configure" settings to "Manually" and on the DNS change it to 8.8.8.8 and hit the "Save and apply network changes".

Asaf Gdaliahu [Boxee] added a comment - 02/Apr/12 7:26 AM Hey Joel,   Is it work for you, are you still experience this issue? Please update us. Thanks, Asaf

Luke Burch added a comment - 06/Apr/12 9:29 AM - edited I have been experiencing the same issue with Pandora on my boxee box. It seems to play just fine for a few songs (isn't a consistent number) until the background visualizations gets very slow and at the end of that song the box will freeze requiring a manual power off. I am on the most recent software release. Let me know if you would like me to post debug logs. Thanks, Luke

John added a comment - 06/Apr/12 9:42 PM Problem with Pandora is when you exit from it , it does not close, so if you open it again your get another copy and another copy. Pandora needs a proper exit menu.

Brett added a comment - 07/Apr/12 12:33 PM I have the same issue every time I use the Pandora app. I'm almost positive it has a memory leak. The app works great when you first open it, but as it continues you can tell that it rapidly worsens. First the visualizations start dragging followed by extremely slow navigations and eventually the screen halts and the Boxee Box becomes completely unresponsive. The only way to fix it is to reboot the box. I'm on version 1.5.1.23735-b6a5be1 It's not a network issue as suggested, because I am running gigabit ethernet to my Boxee Box (I understand that the Boxee Box is not Gb, but I'm merely eliminating the network blame). I'm not suggesting that John is wrong, but in my case it's not the issue. I didn't open or close Pandora more than the single time that I opened it to play the music.

Ami Ben-David [Boxee] added a comment - 08/Apr/12 4:10 AM Guys, does this also happens with other music playback applications or local mp3 playback? Thanks

Erik added a comment - 13/Apr/12 12:16 PM I've also seen this problem and I'm on the latest build. I can provide logs if needed.

Luke Burch added a comment - 15/Apr/12 8:18 AM After trying a few other apps it seems that the problem just seems to affect pandora (or at least for me, I have trouble effectively testing other apps for extended time since I've done so much with pandora and haven't really bought any music).

Chris added a comment - 22/Jun/12 9:31 PM Same problem here, 1 month ago I bought Boxee and Pandora starts well, after 3 to 10 songs, the screensaver becomes very slow, and then freezes... any solution yet?

Husam Saqallah added a comment - 23/Jun/12 6:08 PM Same here. I have the latest version. The problem happens faster the more you 'interact' with Pandora (i.e. like/dislike/skip).

Luke Burch added a comment - 23/Jun/12 6:39 PM I have found what John said earlier in the thread to be true. When you pause pandora and "exit" back to the main screen pandora is still running in the background, just paused. My guess is when you try and open it again from the app it launches a second instance of it. This then causes the crash. It doesn't matter how long ago pandora was started and not really "quit" when the second instances is launched you get the slow down and freeze. I've found that as long as I go back into pandora the the "now playing" part of the menu so that you get into the normal music player functionality (this is what you see if you let pandora play for a while, the pandora part goes away and you left with controls and the visualization) and hit the "stop" button everything works just fine. You just actually have to hit stop, not just pause. After hitting stop I've been able to launch back into pandora without any trouble. Let me know if I need to clarify this any.

Jeremy Lynnes added a comment - 28/Jun/12 10:57 PM I'm also affected by this issue. Running the latest version. It works ok if I just start a station and leave it but if I do any kind of interaction with Pandora it eventually just locks up my Boxee entirely.

Eric Brenner added a comment - 02/Jul/12 10:22 AM I have the same issue. And yes i get this with regular music playback as well. It works ok when you play and leave it alone. If you start to navigate around, it locks up.

RS Myers added a comment - 05/Aug/12 10:08 AM I have a similar issue with my BB hence my goggle search brought me here – I don’t start or run Pandora – I use the BB music player attached to my WHS with 1500 songs. At around 5 to 10 songs the screen starts to respond slower and slower to the point where it no longer works and the BB locks up – this happens every time! No exceptions – I must hold down power button to reset unit and then it work again like new for another 5-10 songs and repeats the process. I have CAT6 gigabyte hardwired cable to the box – my 400 movies work (stream) perfectly! No lockup at all – just the music player locks up. And….it will lock up whether I use the album cover selection process or just the files listed – there is a major problem with the BB on this issue. I do have the latest update and my Network is running perfectly.

Brad added a comment - 17/Aug/12 4:36 PM Is there any progress on this? I am having the same issue. Also, is there any way to disable the background graphics (swirl thingy)? This is definitely not a bandwidth or network issue. It also occurs while playing back locally attached MP3 files, its probably related to the player, not Pandora itself. Thanks!