Boxee

web pages don't load, browser unresponsive to remote control clicks, video stutters, browser crashes (worked perfectly in previous version).

Details

  • Type: Bug Bug
  • Status: Open Open
  • Priority: P2 P2
  • Resolution: Unresolved
  • Fix Version/s: Support
  • Component/s: Web Browser
  • Labels:
    None
  • Product:
    Boxee Client
  • Severity:
    Critical
  • Version:
    1.5.0.23615-80d5f5b
  • Operating System:
    Boxee Box
  • Number of attachments:
    0

Description

Browser takes a long time to open, web pages don't load or take >5 minutes to load (seems to load faster if exit button on remote is repeatedly pressed to toggle activation of URL bar), browser unresponsive to remote control clicks, video stutters, browser crashes (worked perfectly in previous version).

Activity

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Ami Ben-David [Boxee] added a comment -
Please attach a Debug log to this issue.
Settings > System > Advanced > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box)
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
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Ami Ben-David [Boxee] added a comment - Please attach a Debug log to this issue. Settings > System > Advanced > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at * http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box) more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
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Steve B added a comment -
The debug mode was set to INFO and after I set it to NONE and restarted the device the Browser works perfectly! Thx! The debug mode must have been slowing it down! Problem Resolved!
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Steve B added a comment - The debug mode was set to INFO and after I set it to NONE and restarted the device the Browser works perfectly! Thx! The debug mode must have been slowing it down! Problem Resolved!

People

  • Assignee:
    Unassigned
    Reporter:
    Steve B
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Dates

  • Created:
    Updated: