Video playback randomly halts and boxee crash

John Luckett added a comment - 25/Jan/12 2:28 PM I also meant to add that both the Boxee Box and the SMB server are connected to the same network router via ethernet. Thanks in advance for any help you can provide.

Rafael Mizrahi [Boxee] added a comment - 26/Jan/12 5:13 AM You are reporting that the video halts, and by looking at your logs I think that you are experiencing a crash. When the video halts, do you see Boxee logo, and only afterwards, the Home screen? if yes, than this is a crash.

Rafael Mizrahi [Boxee] added a comment - 26/Jan/12 5:15 AM the logs you attached are very small. please change the log to DEBUG level, start the box, wait a minute, and attach the log to this issue. I wish to see if your log contains errors.

John Luckett added a comment - 26/Jan/12 10:41 AM When the video halts, I don't notice the Boxee logo unless it's happening very quickly. It's certainly not like a cold boot where I see the animation and Boxee logo. I also notice the audio cut out 2-4 seconds before video stops playing. That's our first clue that it's about to fail. I'd enabled debug logs a couple of days ago but like I said the crash never happens with that level of logging enabled. I have yet to figure that one out. As soon as I get home tonight, I'll perform a cold boot, wait a minute, and then attach the logs.

John Luckett added a comment - 26/Jan/12 6:29 PM - edited From a cold boot, it crashed shortly after starting a movie. Fortunately, debug logging was still enabled and I'll attach both logs. Also, I did see the Boxee logo and it restarted fairly quickly to the home screen.

Rafael Mizrahi [Boxee] added a comment - 29/Jan/12 8:52 AM please upload the file which was played during the crash. Kung Fu Panda 2.m4v It would help us reproduce and fix the issue if you could please upload the file or a file sample to the "incoming" directory at ftp://ftp.boxee.tv user: dropbox pass: swA4EQAt Before uploading, Rename the file to include the issue number in its file name. This is a write only FTP, and other people will not see your files. You can use the FTP client from http://filezilla-project.org/

John Luckett added a comment - 29/Jan/12 9:28 AM I've done so. Thanks again for looking into this.

Rafael Mizrahi [Boxee] added a comment - 29/Jan/12 11:39 AM file downloaded and located at \\\\dlink-nas-323\Volume_2\Media Issues Folder\ BOXEE-12435 _Kung Fu Panda 2.m4v

Rafael Mizrahi [Boxee] added a comment - 29/Jan/12 11:50 AM crash reproduced during playback after watching a minute of the movie. \\dlink-nas-323\Volume_2\Media Issues Folder\ BOXEE-12435 _Kung Fu Panda 2.m4v issue assigned to triage.

John Luckett added a comment - 05/Feb/12 8:48 PM This problem is driving my family and I nuts and happens with almost all of the movies we watch. I see you have a new beta out. Any ETA on this one? Since it's reproducible, I'm hoping a fix will come soon.

Henrik Kirk added a comment - 06/Feb/12 11:52 AM This is a copy of BOXEE-11660 , seen on newest public version

Mark Ponikvar added a comment - 06/Feb/12 11:41 PM I am having the same issue. Boxee Box and Windows 7 media server both running on same wired gigabit switch. Playback will just stop in the middle of playing a shared video. The boxee remote can bring up the leave video display, and then when a selection is made, it then becomes unresponsive. I then need to push the button on the boxee box directly to shut it down, and then again to power it back up. The point at which it locks up on the same video changes each time.

Carlos Azevedo added a comment - 07/Feb/12 2:14 PM I'm experiencing this issue as well. I'm trying to watch a MP4 720p movie and, after some minutes, the screen gets black and the Box almost restart itself (almost because it return to the login process screen). This is random, I can come back to to the point this happened, but never happens; some minutes later, the problem appear again. General Complete name : Tropa de Elite (Elite Squad).mp4 Format : MPEG-4 Format profile : Base Media Codec ID : isom File size : 1.61 GiB Duration : 1h 54mn Overall bit rate : 2 012 Kbps Encoded date : UTC 2010-12-23 03:11:33 Tagged date : UTC 2010-12-23 03:11:33 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L3.0 Format settings, CABAC : Yes Format settings, ReFrames : 1 frame Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 1h 54mn Bit rate mode : Variable Bit rate : 1 571 Kbps Maximum bit rate : 27.6 Mbps Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Original display aspect ratio : 16:9 Frame rate mode : Variable Frame rate : 23.976 fps Minimum frame rate : 23.974 fps Maximum frame rate : 23.981 fps Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.071 Stream size : 1.26 GiB (78%) Encoded date : UTC 2010-12-15 12:37:39 Tagged date : UTC 2010-12-23 03:23:01 Audio ID : 2 Format : AAC Format/Info : Advanced Audio Codec Format version : Version 4 Format profile : LC Format settings, SBR : No Codec ID : 40 Duration : 1h 54mn Bit rate mode : Variable Bit rate : 437 Kbps Maximum bit rate : 535 Kbps Channel(s) : 2 channels Channel positions : Front: L R Sampling rate : 48.0 KHz Stream size : 358 MiB (22%) Encoded date : UTC 2010-12-23 03:22:10 Tagged date : UTC 2010-12-23 03:23:01 Text #1 ID : 3 Format : Timed text Codec ID : tx3g Duration : 1h 49mn Bit rate mode : Variable Bit rate : 78 bps Stream size : 63.0 KiB (0%) Title : eng Language : English Encoded date : UTC 2010-12-23 03:22:59 Tagged date : UTC 2010-12-23 03:23:01 Text #2 ID : 4 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 105 bps Stream size : 84.7 KiB (0%) Title : gre Language : Greek Encoded date : UTC 2010-12-23 03:22:59 Tagged date : UTC 2010-12-23 03:23:01 Text #3 ID : 5 Format : Timed text Codec ID : tx3g Duration : 1h 49mn Bit rate mode : Variable Bit rate : 71 bps Stream size : 56.9 KiB (0%) Title : dut Language : Dutch Encoded date : UTC 2010-12-23 03:22:59 Tagged date : UTC 2010-12-23 03:23:01 Text #4 ID : 6 Format : Timed text Codec ID : tx3g Duration : 1h 49mn Bit rate mode : Variable Bit rate : 84 bps Stream size : 67.2 KiB (0%) Title : spa Language : Spanish Encoded date : UTC 2010-12-23 03:22:59 Tagged date : UTC 2010-12-23 03:23:01 Text #5 ID : 7 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 80 bps Stream size : 64.6 KiB (0%) Title : rom Language : Romanian Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #6 ID : 8 Format : Timed text Codec ID : tx3g Duration : 1h 49mn Bit rate mode : Variable Bit rate : 91 bps Stream size : 73.1 KiB (0%) Title : fre Language : French Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #7 ID : 9 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 65 bps Stream size : 52.4 KiB (0%) Title : dan Language : Danish Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #8 ID : 10 Format : Timed text Codec ID : tx3g Duration : 1h 49mn Bit rate mode : Variable Bit rate : 86 bps Stream size : 69.1 KiB (0%) Title : ser Language : Serbian Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #9 ID : 11 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 79 bps Stream size : 64.1 KiB (0%) Title : swe Language : Swedish Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #10 ID : 12 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 92 bps Stream size : 74.6 KiB (0%) Title : ara Language : Arabic Encoded date : UTC 2010-12-23 03:23:00 Tagged date : UTC 2010-12-23 03:23:01 Text #11 ID : 13 Format : Timed text Codec ID : tx3g Duration : 1h 50mn Bit rate mode : Variable Bit rate : 121 bps Stream size : 97.8 KiB (0%) Title : heb Language : Hebrew Encoded date : UTC 2010-12-23 03:23:01 Tagged date : UTC 2010-12-23 03:23:01

Oscar Hierro added a comment - 27/Feb/12 8:04 PM I've been experiencing the exact same crash described by Mark Ponikvar. Same setup, same crash, only it does not happen consistently on the same files. After a crash and a hard restart I can always watch the entire file without issues. It seems it is only when the Boxee Box has been running for a while that these crashes occur. Before I was running the first beta after the official 1.5.0 release and now I have updated to the latest beta 1.5.1.23731 but no luck, crash just happened while watching an episode of a tv show (720p mkv file). I've got some logs but I'm not sure they correspond to the moment the box crashed. Anyway the error messages in dmesg are similar to some already attached to this ticket: [ 670.490338] input input0: event field not found [...] [ 675.314550] AUDIO RENDER: event wait timed out waiting on ABD callback for async stop!result: 13 [ 675.392706] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:audio_pvt_output_valid_handle: ERROR: Invalid output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.392728] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:ismd_audio_output_set_delay: ERROR: Invalid processor or output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.398959] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:audio_pvt_output_valid_handle: ERROR: Invalid output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.398982] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:ismd_audio_output_set_delay: ERROR: Invalid processor or output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.405221] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:audio_pvt_output_valid_handle: ERROR: Invalid output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.405243] /mnt/more/opt/canmore-13.11/IntelCE-13.232647/project_build_i686/IntelCE/audio-13.11.10504.232647/core/i686-linux-kernel/audio_apm_outputs.c:ismd_audio_output_set_delay: ERROR: Invalid processor or output handle!: Return Code: 5 ISMD_ERROR_INVALID_HANDLE [ 675.996261] [ 675.996265] AUDIO RENDER: event wait timed out waiting on ABD callback for async stop!result: 13  

Charles Harvey added a comment - 09/Mar/12 1:02 AM I also get this problem when playing back mkv videos that I made from HD DVDs. It seems that it may also be connected with the HD Audio stuttering issue since I get that problem as well on these same files. When the problem happens (usually at the very beginning of the video) the boxee will freeze and reset itself I see the boxee static logo and then the home screen. A few times it froze the boxee box completely and I had to reset it manually.

Charles Harvey added a comment - 09/Mar/12 1:48 AM Could possibly be related to this issue -- BOXEE-9406

John Luckett added a comment - 29/Mar/12 2:35 PM I believe this issue and BOXEE-12698 are related.

Cedric Tomas added a comment - 17/May/12 9:04 AM This is driving me crazy ! I'm experiencing a crash. When the video halts, I see the Boxee logo and afterwards the Home screen. Sometime by just scrolling through my video list it crash, it crashes also when I click play, I reset the boxe and reinstall the last version of Boxee but still same issue. I 'm using my old WD TV to play my NAS content

Cedric Tomas added a comment - 17/May/12 9:06 AM I have that issue with MP4, MKV... all format Never had that problem before with Boxee.

Eduardo Valentim added a comment - 30/Jun/12 5:41 PM This happening to me too! Just one more.... I'm using latest version. Any beta that fix this for now?

Pontus Öhman added a comment - 07/Jul/12 12:26 AM Sign me up to this one to, but for me it´s all videoformats, not just MKV files. Using the latest version: 1.5.1.23735, and first I only thought it was just ONE movie, now it´s all movies that hangs between 3 seconds or up to 10-15 minutes. The fastest was 3 seconds.

Radd Berkheiser added a comment - 27/Aug/12 12:01 PM Add me to the list of users experiencing this issue. Has happened with some files over AFP, SMB, UPnP, and USB direct. Has happened with mp4s mostly, but that's mostly what I have. Some movies work great without problems, others crash with near 100% precision at specific times. None of the problem files have issues outside of Boxee itself, so it's very difficult to determine a course of action. They don't appear to be bad files at all, it just seems that Boxee is losing its mind on them. Clearly the company is still "doing things" but does not give ETAs on possible fixes (a policy I at least understand, if not necessarily like). That said, I've seen blogs of road trips and the launch of another new service, yet this bug is pretty much invalidating my Boxee Box purchase unless we can have a fix or a workaround. It's hard to get excited about the future of Boxee (or side development like Cloudee or iPad apps) when game breaking bugs like this seem a secondary (if even) concern to the dev team while remaining a prime concern to the users. It's nice Boxee is paving new roads, but doing so while stranding your existing customers seems an odd strategy. It would be nice if Boxee would at least acknowledge that this issue is being addressed, offer up some clues as to cause so that we can adapt to the problem, or simply to tell their paid customers they are out of luck so we can look into alternatives and stop holding our breath. Being in limbo for most of the year, if not longer, while corporate communication declines, is simply not getting us anywhere... unless Boxee's goal is to alienate their existing userbase. I'd gladly provide my own samples and logs if it would help, but I'm not really getting a "we care" vibe from the JIRA pages related to this problem at the moment.

Kalle Hautamäki added a comment - 02/Sep/12 2:10 PM I'm having the same problem.. I'd love to know why no one from the Boxee team isn't acknowleding this problem. Maybe I'll just try to get my money back, 'cause my warranty is still effective.

Dimitris Pistis added a comment - 22/Oct/12 6:38 AM Mine is doing it all the time without playing anything. From yesterday noon.

Un Known added a comment - 05/Nov/12 9:03 PM I am almost 100% Certain that this is related to a bug in the way boxee handles embedded (soft) subtitle streams. I have had multiple reports that these crashes happen only when the playback files have subtitles; and in some files it's completely reproducible at the same spots in the video. It's not specific to the type of container or the type of subtitle: it happens at least with mp4/mkv containers, and/or srt/ttxt subtitles...and probably more combinations that I haven't tried. When I have a file with reproducible crashes: - If I take the same file and remux it into any container (even remuxing back to the same container, which essentially duplicates it): the same crashes happen. - If I take the same file and remux it into any container but WITHOUT any subtitle streams: the crashes go away and playback is fine. So it seems that files with only Video and Audio streams are OK; but once a subtitle stream gets added the boxee is extremely prone to crashing (eg a quick boxee logo and then a return to the home screen). These files are known to play back fine on at least half a dozen other devices so it's definitely a boxee bug.