regression: Browsing for subtitles does not load

Corey added a comment - 21/Jan/12 1:14 AM Experiencing the same issue. Select browse... then nothing

porto machiavelli added a comment - 21/Jan/12 11:24 AM Same issue here, big miss also as this was a feature daily used in this household.

Eli Schwartz [Boxee] added a comment - 21/Jan/12 2:50 PM Actually local subs still can be used as the same dialog will show you the subs you have in the same directory as the video, without the need to browse. therefore what's actually affected is the online subs - we're looking into that.

Ami Ben-David [Boxee] added a comment - 21/Jan/12 6:20 PM reproduced on 1.5.0.23615

Magnus Norlund added a comment - 21/Jan/12 6:23 PM Same problem, i can use local subs if it has the same name as the file. Not all my subs is that way so i would like to browse and choose.

Pieter-Jan Kuyten added a comment - 22/Jan/12 6:34 AM Eli, it's nice that subtitles in the same directory can still be used, but that doesn't take away from the fact that the browse function is broken. Since I have cases where the subtitles are in separate directories from the video file and I do sometimes use the online subtitle feature, I really want a working browse function.

Cameron Lerch added a comment - 24/Jan/12 9:32 AM Why did this version get pushed out?? After a number of months of Boxee stability I am now back on jira posting about bugs again. Lets get all the subtitle functionality back from the last release please!

Cameron Lerch added a comment - 24/Jan/12 9:42 AM - edited Ok, so apparently this bug is the catch-all bug for all broken subtitle functionality as my bug relating to missing Opensubtitles functionality just got marked as a duplicate of this one. ( BOXEE-12425 ) So please fix the missing Opensubtitles functionality when looking at this bug, not just the local browsing feature. From the Opensubtitles bug I added: "Previously when navigating to the CC menu option during video playback one could browse for subtitles using Opensubtitles. This option has been removed/forgotten in the lastest firmware release. Please add this option back as it is a very critical piece of functionality for many Boxee users."

Pieter-Jan Kuyten added a comment - 24/Jan/12 9:57 AM Cameron, my issue deals with both the local and online subtitle funtionality. That is probably why yours is closed as a duplicate, since yours only deals with the online subtitles. Hopefully they'll fix this in time for the next beta.

Ron Harnik added a comment - 24/Jan/12 11:53 AM Same problem, this renders the Boxee Box useless for me. I hope this terrible bug gets fixed soon. I will be returning the device to store if it's not fixed because it's so uncomfortable to load subtitles now i just plugged my laptop to the computer while the boxee gathers dust. כל העדכון הזה מרגיש מזורז ולא שלם, עכשיו אני מתחרט על ההמלצות שנתתי עליו ואני אחזיר אותו לחנות אם זה לא יתוקן בקרוב כי באמת עכשיו אין לי כל כך מה לעשות איתו. נהיה כל כך לא נוח לטעון כתוביות עכשיו כי צריך לוודא שהשמות תואמים בדיוק בין הכתוביות לסרטים שפשוט חיברתי את המחשב הנייד וזהו.

janne tolppanen added a comment - 24/Jan/12 12:03 PM Same here, no subtitles. Yet another great update, every update just seems to break something that worked in the past.

Björn added a comment - 24/Jan/12 2:55 PM Argh! Come on guys... So many improvements and then such a stupid bug.. I know the makers of Boxee are probably native english speakers, but the rest of the people on earth might like subtitles :/

Peter added a comment - 24/Jan/12 3:16 PM Same here, works if the subs are in the same directory. Perhaps you can throw in subs from podnapisi while your at it? A MUCH better source for subtitles IMHO.

Eric Cartman added a comment - 24/Jan/12 4:25 PM - edited Same here, Opensubtitles option totally disappeared, browse doesn't work. I don't really care for for browse, as I didn't even use it at all, but Opensubtitles is a key feature, that I use quite often. Hope it's a bug that will be fixed soon, cause there is nothing about dropping Opensubtitles search in release notes.

Miro Delic added a comment - 24/Jan/12 5:04 PM Same thing happened on my Boxee Box also. Cannot access to Opensubtitles. Please try to resolve this issue ASAP, as tones of TV series on my local storage is useless as I have to download subtitles manually and copy them to the exact same folder as the episode. Also, there was a great suggestion from Peter. Please, if there is any possibility, try to add 'podnapisi.net' as alternative source for subtitles, as it is much beter then Opensubtitles.

Georg added a comment - 24/Jan/12 5:29 PM Yes, the opensubtitles integration was critical in my household. Workaround: download desired subs into the media folder from opensubtitles, subscene or podnapisi (a real PITA with shows).

Ido Sofi added a comment - 24/Jan/12 6:18 PM Same here. Shame...

Andre added a comment - 24/Jan/12 7:44 PM It's unbelievable! The subtitle search doesn't work and the subtitles browser neither! I wouldn't be mad about it if the update wasn't mandatory.

minimeh added a comment - 24/Jan/12 8:48 PM > I know the makers of Boxee are probably native english speakers, > but the rest of the people on earth might like subtitles :/ For the record, native English speakers need subtitles too! Great films come out of Norway, Italy, Korea, etc. :-) Please hurry the fix out for this.

Eric Van Boven added a comment - 24/Jan/12 10:44 PM Turn screensaver off and update would not be forced.

Keith MacKenzie added a comment - 25/Jan/12 12:15 AM Surprised, angry and disappointed. I'd been waiting for a new Boxee Box update because I thought the Boxee folks would upgrade to include music search option. But instead, they took away the feature that I depend on: SUBTITLES. I am hearing impaired, and I need subtitles. I don't want them - I NEED them. I know I can find subtitles online, download them, put them in the same folder, change the name to match the movie file name, and then play the movie. But I really, really liked the Open Subtitles option. It was awesome. It even helped my mother-in-law from Brazil for Brazilian subtitles. Please, let's fix this ASAP

erre added a comment - 25/Jan/12 1:50 AM  same issue here. Please fix soon because it is a very much appreciated function.

Remco Ladage added a comment - 25/Jan/12 3:04 AM - edited I don't know who gave this a P2 but this is definitely a P1. For me this is a key feature, one of the reasons to buy a Boxee! I know I'm not alone on this. please re prioritize en fix A.S.A.P.

Un Known added a comment - 25/Jan/12 3:10 AM - edited Unbelievable that this was released with no subs, it's a glaring step backwards when most of v1.5 is better. This was in constant use in my hearing-impaired household (even though admittedly it always found the wrong subs). Please return this feature ASAP, and even better improve the searching!

Chris De Laet added a comment - 25/Jan/12 3:19 AM Since this is a show-stopping (sic) feature for 1.5, I agree with the suggestion to up the priority of this issue to P1. Also, an estimated time of fix would be welcome. My Boxee Box is not going to get any love from my family members, without subtitle browsing.

Lionel Majcher added a comment - 25/Jan/12 4:07 AM Come OOOn - We just bought this a month ago, and this subtitle function was already our favourite function on this. This is mainly why we like the boxee, (it even made us forgot that the remote broke after two weeks use...) This subtitle thing should be a P1 problem to solve!!!

Gurhan Mermer added a comment - 25/Jan/12 4:48 AM Great update, so many features. But ability to search opensubtitles on the fly, for me, that was the most important feature boxee had. While you're fixing this, why not add couple more sources in addition to opensusbtitles? :] Or a managable source list maybe?

Miquel added a comment - 25/Jan/12 4:48 AM Same here. After the pleasant surprise of the interface changes I was ready to watch my shows and movies as usual and found this. I am shocked. Please, this is a very big issue and affects the basic functionality of the box. This is not P1, this is P0 and an quick fix should be released. It's already become one of the most popular issues on jira in less than 12h. Please, give us some feedback and let us know when will be solved. Thank you and congratulations for the rest of your work on 1.5.

Eric Cartman added a comment - 25/Jan/12 5:00 AM >While you're fixing this, why not add couple more sources in addition to opensusbtitles? + to that also, language filter would be nice, while you're at it, i.e. show only English subtitles, for example. (English is relatively okay, but imagine scrolling all the way down every time for, say, Vietnamese ones)

Enrique Velasco added a comment - 25/Jan/12 9:37 AM I second Cartman's suggestion... using the subtitles language preference already in the settings (I think it's used for DVD images) as a filter for the search would be nice. It could even be automatic in the cases when there is only one available sub in that language.

Fernanda Dias added a comment - 25/Jan/12 11:27 AM I can't understand how a release is published with such bug that affects the user's basic interaction with the software. I work in the software development area and peoples' head gets cut off if such thing happens. I only expect seriousness of this organization to prioritize this defect and release the date when the new version will be available with the fix.

Peter S added a comment - 25/Jan/12 12:28 PM I'm with Dias on this, to release with this kind of obvious bug is inexcusable and I expect it to be hotfixed this week. Or we are given a real option to go back to the last version. I really don't care if the menues are prettier if the basic functionality isn't working.

Stdren added a comment - 25/Jan/12 1:04 PM This was the MAIN reason I held on to Boxee Box Change to P1 please and get this issue fixed ASAP - and I mean not in 6 months!!!!!! Thanks

Vedran Uros added a comment - 25/Jan/12 4:50 PM Same problem here, and please add 'podnapisi.net' as alternative source for subtitles

Oren monhite Yahav added a comment - 25/Jan/12 8:41 PM This is a major issue

Martin H added a comment - 26/Jan/12 4:40 AM Yes! This is a major issue! Cant browse for online subtitles nor manually downloaded subtitles. Only subtitles I can choose are subtitles downloaded before the update.

Gustavo Czobel added a comment - 26/Jan/12 8:05 AM My daughter is deaf. This feature is a must for my family... ANY alternative is better that remove this feature... and is one of the reason I decided for Boxee... An error I see now...

Lionel Majcher added a comment - 26/Jan/12 8:23 AM Opened for almost a week and this problem is still unassigned...unbelievable!!!!

Choco Lim added a comment - 26/Jan/12 9:45 AM This is a killer feature of the boxeebox. Please get it back

saar benodiz added a comment - 26/Jan/12 12:25 PM Same here!!!!! Fix that!!!!!

Claudio LOPEZ added a comment - 26/Jan/12 1:19 PM My apologies but honestly I don´t care is this a simple unintentionally “bug”. Instead, I suspect (very strongly) that this is done with a particular goal. As a developer , I'm sure that this kind of mistake is impossible, even less if this “bug” didn´t exist in the previous beta version . The problem is to know why did you did it ?..... will be related to Megaupload affair? perhaps...

Nicolas Ortuzar added a comment - 26/Jan/12 1:37 PM same here, update to last version and NO subs online??? please fix it

Frode Mikal added a comment - 26/Jan/12 2:11 PM Det er med veldig stor skuffelse vi opplever at undertekstene er borte. Dette var vært en veldig kjær funksjon for oss, og er ekstremt høyt savnet..... Vær så snill å få det på plass igjen! I guess the above doesn't make much sense to anyone unless you're Norwegian. And this is the way it feels when there's no subtitles available. You get my point... ;)

Morten Aaberg added a comment - 26/Jan/12 10:23 PM This should be top priority! Please fix this!

Eli Semory [Boxee] added a comment - 27/Jan/12 8:07 AM fixed

Eric Cartman added a comment - 27/Jan/12 9:35 AM - edited Great news! But it's not really fixed for us, till we get the update. On a side note, it's kinda annoying that developers treat users like beta-testers. Boxee Box isn't all that cheap piece of hardware and when it doesn't work like it supposed to, I think, that users expect a sort of apology and estimate date for the fix, not just "there, I fixed it".  

Un Known added a comment - 27/Jan/12 10:58 AM I partially agree with Cartman's side note, but as a project mgr/developer myself I know that it's not usually possible to give an ETA. I hate that this was an issue in the first place and it certainly does feel like consumers are being treated as testers, since this should have been easily caught in either the real beta testing or (far better) by internal/automated regression tests; but at least the bug was fixed within a few days of the first user report. ...and now yes, I fully agree that an ETA *for the actual production release* would be very helpful...

Oren monhite Yahav added a comment - 27/Jan/12 12:20 PM well it is not fixed - how can users get an update???

Eric Cartman added a comment - 27/Jan/12 3:39 PM Is it possible to make available a non-mandatory update in iso format, so those, who are concerned about this opensubtitles issue, could upgrade manually?

Lionel Majcher added a comment - 27/Jan/12 3:48 PM We would expect AT LEAST a date or a way to get this updated on our Boxee... SHAME You just mention "fix"...is this supposed to be enough? God I'm P***ed off

Kris added a comment - 27/Jan/12 3:52 PM #FAIL Just phucking release it already...

Moridin added a comment - 27/Jan/12 3:58 PM This is a key feature - please make the fix available to us users asap. Preferably through normal patching.

saar benodiz added a comment - 28/Jan/12 8:29 AM Well done What now!!!!!!???????? This still not working!!!!!

Graziano Kaluža added a comment - 28/Jan/12 10:21 AM - edited I have a hard disk and I put some new films on it. When I'm browsing subtitles I click on the button browse and window just disappears!!!

Miguel Ferreira added a comment - 28/Jan/12 3:05 PM - edited Same here. No opensubtitles after update. While you're at it, one major improvement would be to put at the beginning of the list our language preferences when using open subtitles. Cheers.

Daniel Orum added a comment - 28/Jan/12 3:15 PM Why does it say resolved when its still missing? Please release a fix immediately. This is a critical feature, thats missing!!

Eric Cartman added a comment - 28/Jan/12 4:02 PM It doesn't seem like anyone care much about comments here. Also, it's still unclear, what exactly did they fix, cause they merged "browse" and "opensubtitles" issues into one. Is there a way to file a complain or something?

Andreas Adner added a comment - 28/Jan/12 4:34 PM - edited Does the fix also include downloading of subtitles from OpenSubtitles, or is just the "Browse" problem that is fixed? Searching for and downloading subtitles from internet is the single most important feature for me, a hotfix for this is required now!

Leonardo Bauberger added a comment - 28/Jan/12 4:58 PM The quoted text below is a fragment from the discussion topic: http://forums.boxee.tv/showthread.php?t=52641&page=3 and I think It is worth to paste here: "Every update firmware comes with a new bug. An issue that don't exist in the past. They need to check these bugs before launching a mandatory update. And the worst is that bug alredy exists in the non-mandatory update. So, if they promote it, its logical to fix it before. That's inconceivable. I have rights to complain about something that I just can't think It is correct, even if it is a techno 'futile' thing. The problem with a lot of people is that they just give up so easily or just don't even try to impose their voice. Things don't change with this behavior and the Dev's actions just reflect that. People don't start being rude randomly. Every action has a story and a reason behind them. Although i'm pointing only my point of view, I do know they probaly have another. Maybe they are tired, or don't like their jobs, or whatever reason that justify their actions. But you know what? Without a minimum conversation, the impression is that they just don't give any importance to that project. The user talk approximation is a important factor in my opinion. And maybe, just maybe, after reading this, they do change something."

Cameron Lerch added a comment - 28/Jan/12 7:44 PM I think the thing that bothers me the most about the Boxee project is that the whole project is stuck in a kind of "almost-open" limbo. Boxee says, and rightly so, that when we buy the Boxee Box we are buying the hardware--the Boxee software is still a free and open source project, meaning, there are no guarantees about how it will work. However, then a decision is made to lock down the Boxee Box and keep the Box "closed". So Boxee Box owners are stuck with a "closed" piece of hardware that they have no control over running "open" software--this is an inherent conflict. My feeling is that Boxee must decide if it is going to be a truly commercial operation and see both the Box and the Boxee software as a complete commercial package, providing a commercial level of support, with a proper commercial dev and QA teams or the operation must be made completely open by unlocking the Boxee Box and allowing owners and customers to contribute to the project, fix bugs, make releases--the way "open" projects are designed to operate. If the Boxee project continues to stay in this "almost-open" limbo, its users are going to continue to be frustrated by things like we see here. People do not understand that what they are paying for is the Box hardware and not the software--yet these same people are not in control of the very Box that they paid for. This is always going to be a problem.

Sebastien W added a comment - 29/Jan/12 4:07 AM I bought the Box mainly for opensubtitles and Spotify. Spotify doesn't have the most basic function : search. And now, Opensubtitle is gone. My feeling is that it's not a "forgotten" issue, but more like a licensing one. I'm disappointed with the box now. Hey Boxee team, listen to what brings money into your wallet : paying customers.

Roger Manrique added a comment - 29/Jan/12 6:37 AM can i downgrade my boxeebox to the previous version?

Stdren added a comment - 29/Jan/12 6:58 AM What really makes me mad is their policy of forcing firmware upgrades onto the box, messing it up and then not being able to communicate to their customers to at least say "I'm sorry. A fix is coming in n days". I use Apple products and they are not much better in terms of introducing bugs - BUT at least I can decided when I want to upgrade to a new system version i.e. be an early adopter or not.

Ron Jubenville added a comment - 29/Jan/12 6:26 PM Do you guys need someone to test these files before they come out? That is the problem and there's no-one who knows more about these things and how they "should work" than me. Come on guys. You fix 2 things and break 4. Its just a vicious circle. Get your shit together!!

Iban Mirones added a comment - 30/Jan/12 4:01 AM Same problem with the CC subtitles...they just don´t work....I click on browse and nothing happens..Why do they release new versions if they do not have them functioning properly?? Previous version worked like a charm!!

Rafael Mizrahi [Boxee] added a comment - 01/Feb/12 12:05 PM hot fix version available at the forums: http://forums.boxee.tv/showthread.php?t=53116