Boxee

Boxee locks up on title playback only when DTS and DD 5.1 options enabled in audio options

Details

  • Type: Bug Bug
  • Status: Open Open
  • Priority: P2 P2
  • Resolution: Unresolved
  • Fix Version/s: Support
  • Component/s: Playback > Local
  • Labels:
    None
  • Product:
    Boxee Client
  • Severity:
    Major
  • Version:
    1.2.0.20339
  • Operating System:
    Boxee Box
  • Number of attachments:
    2

Description

I have three Boxee Boxes, each with different audio options enabled. I was playing back an MKV of the Blu-ray title "Tangled" on the Boxee on my AVR (Yamaha RXV-1800). This Boxee has the audio options *DD 5.1 capable receiver* *DTS capable receiver* and *LPCM 7.1 capable receiver* selected and no others.

At ~38:38 into playback of this title, the Boxee playback starts to halt and then freezes completely. This happens whether the playback is over the network, or played back from local USB storage. At least once when trying to pause/un-pause or scan out of this halt the Boxee locked up and had to be rebooted. Sometimes scanning forward aggressively could get around the "problem" spot in this title.

My other Boxee Boxes which DO NOT have any advanced audio options selected (everything is decoded inside the Boxee and sent as PCM) have NO PROBLEM playing back this title.

Also, XBMC on a variety of machines has no problem with this title.

The audio track in question is DTS. I have a sample if it would help identify the problem. It is about 95MB, let me know where it should be uploaded. Also, attached is media info for the title in question.
  1. File
    boxee.1316700800.2427.tar.bz2
    22/Sep/11 10:15 AM
    42 kB
    Jason M Page
  2. Text File
    Tangled (2010).txt
    18/Sep/11 8:12 PM
    4 kB
    Jason M Page

Activity

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Jason M Page added a comment -
Audio track is actually DTS-HD, not DTS. It should be noted that this is NOT an audio "dropout" problem, this is a completely freeze up of playback, but perhaps it offers insight into source of audio problems with Boxee or maybe there is a bug in the DTS playback code.
Show
Jason M Page added a comment - Audio track is actually DTS-HD, not DTS. It should be noted that this is NOT an audio "dropout" problem, this is a completely freeze up of playback, but perhaps it offers insight into source of audio problems with Boxee or maybe there is a bug in the DTS playback code.
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Jason M Page added a comment -
Just to add some more detail on this. It does still lock up with DTS disabled, just not in the same place. I have also purchased another copy of the title, and it also locks up, just in different spots. This happens whether played back over SMB or local USB storage.
Show
Jason M Page added a comment - Just to add some more detail on this. It does still lock up with DTS disabled, just not in the same place. I have also purchased another copy of the title, and it also locks up, just in different spots. This happens whether played back over SMB or local USB storage.
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Will added a comment -
I can tell you right now that you need to first attach a debug log.

See: http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that

Make sure after enabling debugging that you turn off your BB and then turn it back on before you try and duplicate the problem.
Show
Will added a comment - I can tell you right now that you need to first attach a debug log. See: http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that Make sure after enabling debugging that you turn off your BB and then turn it back on before you try and duplicate the problem.
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Jason M Page added a comment -
debug log attached.
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Jason M Page added a comment - debug log attached.
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Jason M Page added a comment -
noticed this in dmesg;

AUDIO RENDER: event wait timed out waiting on ABD callback for async stop!result: 13
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Jason M Page added a comment - noticed this in dmesg; AUDIO RENDER: event wait timed out waiting on ABD callback for async stop!result: 13
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Jason M Page added a comment -
Rolled Boxee back to 1.1.3 and problem is gone. This does in fact appear to be a Boxee issue and not a problem with the rip.
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Jason M Page added a comment - Rolled Boxee back to 1.1.3 and problem is gone. This does in fact appear to be a Boxee issue and not a problem with the rip.
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Eric Van Boven added a comment -
I had this issue too. But with mine when i unselected dts it would play fine. I never noticed it till upgraded firmware, but then when I tried 1.1.3 it had same issue. Only notice it on a few movies here and there. For now anytime I experience this i uncheck dts when i watch that movie. So far, Hangover II, reel steel are the ones i noticed it on so far.
Show
Eric Van Boven added a comment - I had this issue too. But with mine when i unselected dts it would play fine. I never noticed it till upgraded firmware, but then when I tried 1.1.3 it had same issue. Only notice it on a few movies here and there. For now anytime I experience this i uncheck dts when i watch that movie. So far, Hangover II, reel steel are the ones i noticed it on so far.

People

  • Assignee:
    Unassigned
    Reporter:
    Jason M Page
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Dates

  • Created:
    Updated: