Boxee

BBC iPlayer: can't watch more than a single program without exiting the app and restarting

Details

  • Type: Bug Bug
  • Status: Open Open
  • Priority: P2 P2
  • Resolution: Unresolved
  • Fix Version/s: Triage
  • Component/s: Web Browser
  • Labels:
    None
  • Severity:
    Critical
  • Operating System:
    Boxee Box
  • Number of attachments:
    3

Description

When the BBC iPlayer app starts to buffer then fails and tells you there is a error with the program you are trying to watch and press exit to continue - if you press the exit app button on the remote and it asks you if you really want to exit the app then the Boxee Box will crash. I can reproduce this issue 100%
  1. File
    boxee.1312163803.1896.tar.bz2
    01/Aug/11 8:35 PM
    13 kB
    Mark Brown
  2. File
    boxee.1312242836.1899.tar.bz2
    01/Aug/11 8:35 PM
    13 kB
    Mark Brown
  3. File
    boxee.1312244179.1896.tar.bz2
    01/Aug/11 8:35 PM
    13 kB
    Mark Brown

Activity

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haveringcottage added a comment -
wierd. where are you based? i have not had any problems with iplayer app.
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haveringcottage added a comment - wierd. where are you based? i have not had any problems with iplayer app.
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Mark Brown added a comment -
I rolled back to an earlier version - then updated to the official release last week and haven't had the issue since then. Also I noticed that the iPlayer also updated itself to an newer release. What I do notice however is that I can't watch more than a single program without exiting the app and restarting it otherwise it buffers and restarts from the begining after a few minutes with the audio being duplicated and out of sync. This I can duplicate every time and with every version of the Boxee firmware and iPlayer version.
Show
Mark Brown added a comment - I rolled back to an earlier version - then updated to the official release last week and haven't had the issue since then. Also I noticed that the iPlayer also updated itself to an newer release. What I do notice however is that I can't watch more than a single program without exiting the app and restarting it otherwise it buffers and restarts from the begining after a few minutes with the audio being duplicated and out of sync. This I can duplicate every time and with every version of the Boxee firmware and iPlayer version.
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Omer Alpern [Boxee] added a comment -
iPlayer is a leanback app, this is a browser bug.
Edited the title so it'll fit the reported bug.
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Omer Alpern [Boxee] added a comment - iPlayer is a leanback app, this is a browser bug. Edited the title so it'll fit the reported bug.
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Shane Denovan added a comment -
My comments relate to the Boxee Box.

I am also having the same issue as Mark Brown. To reproduce, choose only HD streams. Play one HD show (works most of the time) and exit after a couple of minutes. Navigate and HD enable another show. The vast majority of the time, this second stream will take considerably longer to negotiate / buffer (black screen, white spinning circle) and when playback does start it is frequently interrupted by the spinning white circle. Any of the following then occurs (in any combination):

1) Insufficient bandwidth notice
2) The buffering symbol will repeatedly occur in less than 30s intervals
3) The buffering symbol will repeatedly occur and multiple audio streams will be audible and out of sync with stuttering / freezing video

I used the Boxee Box browser to try and duplicate these effects based on Omer Alpern's comments but did not have any issues playing multiple full screen HD streams.
Show
Shane Denovan added a comment - My comments relate to the Boxee Box. I am also having the same issue as Mark Brown. To reproduce, choose only HD streams. Play one HD show (works most of the time) and exit after a couple of minutes. Navigate and HD enable another show. The vast majority of the time, this second stream will take considerably longer to negotiate / buffer (black screen, white spinning circle) and when playback does start it is frequently interrupted by the spinning white circle. Any of the following then occurs (in any combination): 1) Insufficient bandwidth notice 2) The buffering symbol will repeatedly occur in less than 30s intervals 3) The buffering symbol will repeatedly occur and multiple audio streams will be audible and out of sync with stuttering / freezing video I used the Boxee Box browser to try and duplicate these effects based on Omer Alpern's comments but did not have any issues playing multiple full screen HD streams.
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Ami Ben-David [Boxee] added a comment -
reproduced intermittently on 1.5.0.23615
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Ami Ben-David [Boxee] added a comment - reproduced intermittently on 1.5.0.23615

People

  • Assignee:
    Unassigned
    Reporter:
    Mark Brown
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Dates

  • Created:
    Updated: