Boxee

no sound in youtube leanback app

Details

  • Severity:
    Critical
  • Version:
    1.1.1.19092
  • Operating System:
    Boxee Box
  • Number of attachments:
    1

Description

everytime i open youtube leanback app and starts a video i get no sound what so ever..

i then have to close youtube leanback app and open settings in boxee box and change the audio from hdmi to analog, and then back to hdmi
then open youtube leanback app again, then i get sound.

this problem i didnt have with the previous version (i had it with the versions released in may, but not the version before that)

Activity

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Yael Rozenblat [Boxee] added a comment -
Hi Marcus,
Do you remember what was played on the Box prior to this occurrence?
Please try the following:
Shutdown the box and start it again.
Now start a video on youtube leanback app (as first thing you do since this start) - what happens in this case? do you still have this issue?

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Yael Rozenblat [Boxee] added a comment - Hi Marcus, Do you remember what was played on the Box prior to this occurrence? Please try the following: Shutdown the box and start it again. Now start a video on youtube leanback app (as first thing you do since this start) - what happens in this case? do you still have this issue?
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mjewl added a comment -
I get this audio-issue with everything on the youtube app.
Ive tried to watch ALOT of different videos but everything is without sound.
And it started right after i updated to the latest firmware.

And if i reboot i get no sound when trying youtube right after the start.
But as soon as i change the sound settings to analog instead of hdmi and then switch back to hdmi right away i get sound in youtube. And as soon as i make the boxee sleep or reboot, the sound is gone again and i have to do it all over again.

So to mention a video where i dont get sound is no idea as it is without sound on everything i tried (and as i said i tried a lot of different videos)
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mjewl added a comment - I get this audio-issue with everything on the youtube app. Ive tried to watch ALOT of different videos but everything is without sound. And it started right after i updated to the latest firmware. And if i reboot i get no sound when trying youtube right after the start. But as soon as i change the sound settings to analog instead of hdmi and then switch back to hdmi right away i get sound in youtube. And as soon as i make the boxee sleep or reboot, the sound is gone again and i have to do it all over again. So to mention a video where i dont get sound is no idea as it is without sound on everything i tried (and as i said i tried a lot of different videos)
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mjewl added a comment - - edited
But if you really want a specific video then i can name one when i get home later.

And if you want to know which receiver i use then its a onkyo tx-sr606.
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mjewl added a comment - - edited But if you really want a specific video then i can name one when i get home later. And if you want to know which receiver i use then its a onkyo tx-sr606.
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Yael Rozenblat [Boxee] added a comment -
Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue.
Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
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Yael Rozenblat [Boxee] added a comment - Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after reproducing the problem, get the log and attach it to this issue. Boxee Box log may be found at http://Your_boxee_box_IP:8080/ click on the "Get latest " link. DEBUG log slows down the performance. so afterward, switch the log level back to NONE more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
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mjewl added a comment -
i now attached a debug-report.
i hope ive done it right as this is the first time doing it.

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mjewl added a comment - i now attached a debug-report. i hope ive done it right as this is the first time doing it.
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Ami Ben-David [Boxee] added a comment -
@marcus

Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box)
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that

Thanks
Show
Ami Ben-David [Boxee] added a comment - @marcus Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at * http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box) more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that Thanks
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mjewl added a comment -
ami ben-david: im not sure if you've been drinking too much beer or whats up.. but yael already posted that two comments up, and i've responded with attaching a report and commenting that ive attached it. :)
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mjewl added a comment - ami ben-david: im not sure if you've been drinking too much beer or whats up.. but yael already posted that two comments up, and i've responded with attaching a report and commenting that ive attached it. :)
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Yael Rozenblat [Boxee] added a comment -
Ami posted a different message. Please follow the steps and send us the new debug log.
Thanks
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Yael Rozenblat [Boxee] added a comment - Ami posted a different message. Please follow the steps and send us the new debug log. Thanks
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mjewl added a comment -
im not sure what you see over there, but over here thoose two comments are exactly the same, except he used the word "bug" and "experiencing" and you used the word "issue" and "reproducing".

and the "debug log.."-row and "boxee box log..."-row are switched
+ he only pasted one url and you two...

so in short, you want me to do the EXACT SAME thing again? :)
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mjewl added a comment - im not sure what you see over there, but over here thoose two comments are exactly the same, except he used the word "bug" and "experiencing" and you used the word "issue" and "reproducing". and the "debug log.."-row and "boxee box log..."-row are switched + he only pasted one url and you two... so in short, you want me to do the EXACT SAME thing again? :)
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Yael Rozenblat [Boxee] added a comment -
The log file is missing from the zip you sent us. We are asking that you will try to reproduce it again.
Thanks, Yael.
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Yael Rozenblat [Boxee] added a comment - The log file is missing from the zip you sent us. We are asking that you will try to reproduce it again. Thanks, Yael.
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mjewl added a comment -
i just sent you the zip-file that boxee box created. so thats weird if its missing..
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mjewl added a comment - i just sent you the zip-file that boxee box created. so thats weird if its missing..
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Yael Rozenblat [Boxee] added a comment -
Marcus, please make sure you are in Debug mode - this is the only reason why the log file is missing from your zip.
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Yael Rozenblat [Boxee] added a comment - Marcus, please make sure you are in Debug mode - this is the only reason why the log file is missing from your zip.
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mjewl added a comment -
well then you're wrong because i was in debug-mode.
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mjewl added a comment - well then you're wrong because i was in debug-mode.
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Yael Rozenblat [Boxee] added a comment - - edited
Marcus, can you please let us know if you have the debug line on the top of the TV screen when you set your boxee to debug mode?

Can you please try again

1. Reboot, so the log will capture the full picture.
2. After doing the same thing for which you were asked for logs:
open a web browser on your PC/Mac to http://ip_address:8080 (ie. http://192.168.2.5:8080)
click on Boxee Logs Get Latest (please try a few times until you see a file larger than 13KB)
click" Send to Boxee" all the log files
Please make sure you email your Device Serial Number (Settings >System) to the support ticket. (e.g QL0XXXXXXXXX)
Show
Yael Rozenblat [Boxee] added a comment - - edited Marcus, can you please let us know if you have the debug line on the top of the TV screen when you set your boxee to debug mode? Can you please try again 1. Reboot, so the log will capture the full picture. 2. After doing the same thing for which you were asked for logs: open a web browser on your PC/Mac to http://ip_address:8080 (ie. http://192.168.2.5:8080) click on Boxee Logs Get Latest (please try a few times until you see a file larger than 13KB) click" Send to Boxee" all the log files Please make sure you email your Device Serial Number (Settings >System) to the support ticket. (e.g QL0XXXXXXXXX)
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Yael Rozenblat [Boxee] added a comment -
Marcus, any update on this?

Thanks
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Yael Rozenblat [Boxee] added a comment - Marcus, any update on this? Thanks
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Marcel Hass [Boxee] added a comment -
closing this issue ..Marcus if this is still happening please open a new ticket
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Marcel Hass [Boxee] added a comment - closing this issue ..Marcus if this is still happening please open a new ticket

People

  • Assignee:
    Unassigned
    Reporter:
    Marcel Hass [Boxee]
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Dates

  • Created:
    Updated:
    Resolved: