Applications

Regression: Willow TV cannot play video

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: P2 P2
  • Resolution: Fixed
  • Component/s: willowtv
  • Labels:
    None
  • Version:
    1.2.0.20426

Description

log indicate 403 HTTP error.

Activity

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Rafael Mizrahi [Boxee] added a comment -
issue moved from BOXEE to APP project
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Rafael Mizrahi [Boxee] added a comment - issue moved from BOXEE to APP project
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Omer Alpern [Boxee] added a comment -
When attempting to play any WillowTV HLS video, a 403 error is the server's response.
The result is a playback error in Boxee.
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Omer Alpern [Boxee] added a comment - When attempting to play any WillowTV HLS video, a 403 error is the server's response. The result is a playback error in Boxee.
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Willow TV added a comment -
But we are able to play it on the Boxee PC software version.
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Willow TV added a comment - But we are able to play it on the Boxee PC software version.
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Omer Alpern [Boxee] added a comment - - edited
WillowTV server (bitgravity) is stating that the live streams are seekable, while they aren't.
This is the cause for the playback error.

for live (non seekable stream) server should set Accept-Ranges response header to "none"

Accept-Ranges: none
http://freesoft.org/CIE/RFC/2068/160.htm
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Omer Alpern [Boxee] added a comment - - edited WillowTV server (bitgravity) is stating that the live streams are seekable, while they aren't. This is the cause for the playback error. for live (non seekable stream) server should set Accept-Ranges response header to "none" Accept-Ranges: none http://freesoft.org/CIE/RFC/2068/160.htm
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Willow TV added a comment -
Hi,

    Thanks for pointing out the issue here. We have got this issue fixed by our CDN provider.

Best,
Willow TV Team
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Willow TV added a comment - Hi,     Thanks for pointing out the issue here. We have got this issue fixed by our CDN provider. Best, Willow TV Team
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Willow TV added a comment -
Thanks for pointing out the issue here. We have got this issue fixed by our CDN provider.
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Willow TV added a comment - Thanks for pointing out the issue here. We have got this issue fixed by our CDN provider.
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Willow TV added a comment -
Hi,

    We have been hit by the same issue again on Boxee box. When trying to watch the live streams on Boxee Box, we are getting error "Either the format is not supported or the file is corrupted". Whereas we are able to play the live stream on the Boxee software on PC.

    Please help.

Thanks,
Willow TV
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Willow TV added a comment - Hi,     We have been hit by the same issue again on Boxee box. When trying to watch the live streams on Boxee Box, we are getting error "Either the format is not supported or the file is corrupted". Whereas we are able to play the live stream on the Boxee software on PC.     Please help. Thanks, Willow TV
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Willow TV added a comment -
Sorry, false alarm, we fixed the issue at our end. The Accept-Ranges response header was missing from our webservices.
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Willow TV added a comment - Sorry, false alarm, we fixed the issue at our end. The Accept-Ranges response header was missing from our webservices.

People

  • Assignee:
    Willow TV
    Reporter:
    Omer Alpern [Boxee]
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Dates

  • Created:
    Updated:
    Resolved: